buzzient overview siia_preview_final.pptx

We  Make  Customer  Service  Social    

Timothy  B.  Jones,  CEO  tbj@buzzient.com  (650)  823-­‐4846  

The  Problem  

  Social  Media  is  invisible  to  customer  service  apps  

  Companies  don’t  know  what  customers  are  saying…  to  them,  about  them,  or  to  the    1,000,000,000+  other  social  users  

1  Property  of  Buzzient,  Inc.  

The  SoluOon:  Buzzient  

Buzzient  makes  Social  Media  visible    to  exisFng  customer  service  applicaFons  

via  SaaS  subscripFons  

Property  of  Buzzient,  Inc.    

2  Property  of  Buzzient,  Inc.  

How We Do It

Buzzient  EnterpriseTM  harvests  key  words  from  sources  such  as  TwiJer  &  Facebook  and  provides  a  centralized  plaMorm  to  listen,  engage,  analyze  and  respond  to  social  media  interacFons  directly  within  third  party  Customer  Service  and  CRM  applicaFons  

Property  of  Buzzient,  Inc.    

3!Property  of  Buzzient,  Inc.  

     The  App:  Buzzient  Enterprise™  

Buzzient  captures,  analyzes,  and  enables  social  media  to  be  used  with  mul$ple  customer  service  applicaFons    

4  Property  of  Buzzient,  Inc.  

Integrated  within  CRM  .  .  .  Transparent  App  

IntegraFon  

Social  Media  Engagement  for  Customer  Service  

Or  the  Standalone  SaaS  App  

6  

7  

Great  Pedigree    

Management/Board:  

Customers/Partners:  

Property  of  Buzzient,  Inc.  

Case  Study:  Retail  

The  Company  •  Leading  High  End  Retailer  •  MulFple  Brands  

•  Williams-­‐Sonoma  •  PoJery  Barn  •  PoJery  Barn  Kids  •  PoJery  Barn  Teen  •  West  Elm  

Crisis  Management;  Social  Media  Analy7cs  and  Social  Commerce  with  Standalone  Buzzient  

8  Property  of  Buzzient,  Inc.  

Case  Study:  Retail  

The  Challenges  •  Monitoring  user  feedback  comments  to  improve  and  reinforce  brand/promo  performance  

•  Monitoring  Aggregate  SenFment  across  brands  consistently  

•  Periodic  ExecuFve  Reports  

Crisis  Management;  Social  Media  Analy7cs  and  Social  Commerce  with  Standalone  Buzzient  

9  Property  of  Buzzient,  Inc.  

Case  Study:  Retail  

The  Buzzient  SoluOon  •  Provided  a  way  to  monitor  Facebook  and  TwiJer  reviews  in  real  Fme    

•  Buzzient  SenFment  Index  provides  line  of  business  managers  yardsFck  social  customer  saFsfacFon  

•  Daily  tracking  of  promoFons,  senFment    and  campaigns  

•  Input  to  Social  Commerce,  where  reviews  drive  purchases  

Crisis  Management;  Social  Media  Analy7cs  and  Social  Commerce  with  Standalone  Buzzient  

10  Property  of  Buzzient,  Inc.  

Case  Study:  Retail  

The  Company  •  Leading  High  End  Retailer  •  MulFple  Brands  

•  WS  •  PoJery  Barn  •  PB  Kids  •  PB  Teen  •  West  Elm  

The  Challenges  •  Monitoring  user  feedback  comments  to  improve  and  reinforce  brand/promo  performance  

•  Monitoring  Aggregate  SenFment  across  brands  consistently  

•  Periodic  ExecuFve  Reports  

The  Buzzient  SoluOon  •  Provided  a  way  to  monitor  Facebook  and  TwiJer  reviews  in  real  Fme    

•  Buzzient  SenFment  Index  provides  line  of  business  managers  yardsFck  social  customer  saFsfacFon  

•  Daily  tracking  of  promoFons,  senFment    and  campaigns  

•  Input  to  Social  Commerce,  where  reviews  drive  purchases  

The  Results    

• Downloads  have  increased  20%  • Review  scores  have  increased  • Revenue  growth  of  300%  

Crisis  Management;  Social  Media  Analy7cs  and  Social  Commerce  with  Standalone  Buzzient  

11  Property  of  Buzzient,  Inc.  

We’re  Looking  For…  

•  Social  Commerce    and  App  IntegraFon  Partners    

•  Investors    •  $1M-­‐$2M  Fundraise  Now  

•  $4-­‐6M  Fundraise  in  Q3  2013  

12  Property  of  Buzzient,  Inc.  

We  Make  Customer  Service  Social    

Timothy  B.  Jones,  CEO  tbj@buzzient.com  (650)  823-­‐4846