capability card set · 2011. 6. 16. · business focus selection options: ability tests, work...

right job right person

CAPABILITYCARD SET

WHAT ARE THE CARDS FOR?

You can use the cards to:

>Definenewroles.

>Determinethecapabilitiesrequiredfortheteam andtherole.

>Clarifytheresponsibilitiesofanexistingrole.

>Developselectioncriteria.

>Identifyeffectiveselectionoptions.

THERE ARE 24 CAPABILITY CARDS AND 3 PRIORITY CARDS

Thecapabilitycards:

>Aregroupedbyskills,personalqualitiesandspecificknowledge(youwillneedtoincludethespecific knowledgecapabilitiesonthe4blankcardsprovided).

>Providebehaviouralindicatorsforeachcapability.

>Includebestselectionoptionsforeachcapability.

>Arenumberedforeaseofuse.

Theprioritycardsareincludedtoassistwhendeterminingtherelativeimportanceofdifferentcapabilities.

HOW TO USE THESE CARDS

right job right person

1. Bringtogetheragroupofpeopleeachwithaset ofcards.Forexample:theselectionpanelmembers,yourteam,othermanagersand/orclients.

2. Eachpersonchoosesfromthesetanagreednumberofcards(4-6)thattheybelievebestidentifiesthecapabilitiesneededfortherole.

3. Group members then discuss the reasons behind their particularchoices.Forexample:

>Criticalskills,knowledgeand/orqualitiesrequired fortheroleandteam.

>Capabilitiesrequiredforthefuturedirection oftherole.

4. Followingthediscussion,asagroup,reachconsensusaboutthecapabilitiesrequired.

>Thetruevalueofthisprocessistheconversationthatresults.Itrequiresmorethansimplytallying thecapabilitieschosenmostoften.

>Thisisalsoanopportunitytodeterminespecificcapabilities(i.e.specialistknowledge)notcaptured bythecards.

5. Usethecapabilitiesidentifiedtocreatethe selectioncriteria(aimfor4–6).

6. Usetheselectionoptionstoputtogetherapackagethatwillselectforthecapabilitiesidentified.

Essential

Priority

Essential

Priority

Impor tant

Priority

Impor tant

Priority

Nice to Have

Priority

Nice to Have

Priority

Organisat ionalAwareness

Skil l 1

OrganisationalAwareness

Individualswhodemonstratethiscapability:

> Are attuned to changing organisationaldynamics.

> Forgelinkswithotherteams andbusinessareas.

> Takeaccountofdifferentfunctions indevelopingplansandactivities.

Selection Options:abilitytests,worksampletest, refereecheckusingbehaviourallybasedquestions.

Skil l 1

ClientSer viceOrientation

Skil l 2

ClientSer viceOrientation

Individualswhodemonstratethiscapability:

> Provideprompt,efficientandpersonalisedservicetoclients.

> Respondflexiblytoclientneeds.

> Arecommittedtodeliveringahighqualityoutputtoclients.

Selection Options:abilitytests,worksampletest,refereecheckusingbehaviourallybasedquestions.

Skil l 2

ProblemSolving

Skil l 3

ProblemSolving

Individualswhodemonstratethiscapability:

> Seekallrelevantinformation forproblemsolving.

> Probeforthefacts.

> Analyseissuesfromdifferentperspectives.

> Areanalyticallyagile.

> Drawsoundinferencesfrom informationavailable.

Selection Options:abilitytests,worksampletest,refereecheckusingbehaviourallybasedquestions.

Skil l 3

ProjectManagement

Skil l 4

Project Management

Individualswhodemonstratethiscapability:

> Consultandliaisewithkeystakeholders.

> Scheduleactivitiestoensureoptimaluse oftimeandresources.

> Monitorperformanceagainstobjectives.

> Producedetailedprojectplanswhere objectivesareclearlydefinedandactionstepsforachievingthemareclearlyspecified.

> Ensurethatkeyprojectobjectivesaremet.

Selection Options:abilitytests,worksampletest,refereecheckusingbehaviourallybasedquestions.

Skil l 4

DecisionMaking

Skil l 5

DecisionMaking

Individualswhodemonstratethiscapability:

> Makerationalandsounddecisionsbasedonconsiderationofthefactsand alternativesavailable.

> Makequickdecisionswhererequired.

> Committodefinitecoursesofaction.

Selection Options:abilitytests,worksampletest, refereecheckusingbehaviourallybasedquestions.

Skil l 5

Per suasion and Inf luencingSki l ls

Skil l 6

Per suasion and Inf luencingSki l ls

Individualswhodemonstratethiscapability:

> Areabletocreateconsensusandgainagreementtoproposalsandideas.

> Areabletostandgroundintheface ofopposition.

> Produceclearwrittencommunicationwhichisclear,conciseandisreadily understoodbytheintendedaudience.

> Areskilfulatnegotiating.

Selection Options:abilitytests,worksampletest,refereecheckusingbehaviourallybasedquestions.

Skil l 6

PresentationSki l ls

Skil l 7

PresentationSki l ls

Individualswhodemonstratethiscapability:

> Makeanimmediatepositiveimpression onothers.

> Comeacrosswithpresenceandcredibility.

> Communicateorallyinamannerwhich isclear,fluentandwhichholdsthe audience’sattention.

Selection Options:abilitytests,worksampletest,refereecheckusingbehaviourallybasedquestions.

Skil l 7

Leader shipSki l ls

Skil l 8

Leader shipSki l ls

Individualswhodemonstratethiscapability:

> Providetheteamwithaclearsense ofdirection.

> Inspireapositiveattitudetowork.

> Inspire a strong desire to succeed amongteammembers.

> Steerotherstowardssuccessful goal/taskaccomplishment.

> Promotediversityintheteam.

Selection Options:abilitytests,worksampletest,refereecheckusingbehaviourallybasedquestions.

Skil l 8

Strategic Thinking

Skil l 9

StrategicThinking

Individualswhodemonstratethiscapability:

> Thinkatabigpicturelevel.

> Takealongtermview.

> Entertainwiderangingpossibilitiesin developingavisionforthefuture.

Selection Options:abilitytests,worksampletest, refereecheckusingbehaviourallybasedquestions.

Skil l 9

Written Communication

Ski l ls

Skil l 10

Written CommunicationSki l ls

Individualswhodemonstratethiscapability:

> Writeinaclear,fluentandconcisemanner.

> Producewrittencommunicationswhichareappropriateandreadilyunderstood bytheintendedaudience.

> Organiseinformationinalogicalsequence.

Selection Options:abilitytests,worksampletest,refereecheckusingbehaviourallybasedquestions.

Skil l 10

BusinessFocus

Skil l 11

BusinessFocus

Selection Options:abilitytests,worksampletest,refereecheckusingbehaviourallybasedquestions.

Individualswhodemonstratethiscapability:

> Areknowledgeableaboutfinancialissues andresponsibilities.

> Arefocussedonknowingthebusiness ofanorganisation.

> Arefocussedondeliveringthebest outcomeusingtheresourcesavailable.

> Proactivelyseekmoreefficientways ofdoingbusiness.

> Focusonactivitiesandprojectsthatbringthebestbusinessreturnfortheteam/organisation.

Skil l 11

Verbal Communication

Ski l ls

Skil l 12

VerbalCommunicationSki l ls

Selection Options:abilitytests,worksampletest,refereecheckusingbehaviourallybasedquestions.

Individualswhodemonstratethiscapability:

> Confidentlyconveyideasandinformationin aclearandinterestingway.

> Understandandmeettheneedsoftheir audience–(therightinformationtothe rightpeople).

> Activelylistentootherspointsofviewandwelcomeconstructivefeedback.

Skil l 12

CrossCulturalAwareness

Personal Qualit ies 13

CrossCulturalAwareness

Individualswhodemonstratethiscapability:

> Communicatewellwith,relatetoandseeissuesfromtheperspectiveofpeople fromadiverserangeofculturesand backgrounds.

Selection Options:structuredinterview,behavioural stylequestionnaire,refereescheckusingbehaviourally

basedquestions.

Personal Qualit ies 13

Building Productive Networks

Personal Qualit ies 14

BuildingProductive Networks

Individualswhodemonstratethiscapability:

> Areabletoestablishandmaintain relationshipswithpeopleatalllevels.

> Promoteharmonyandconsensusthroughdiplomatichandlingofdisagreements.

> Areabletoforgeusefulpartnershipswithpeopleacrossbusinessareas,functionsandorganisations.

Selection Options:structuredinterview,behavioural stylequestionnaire,refereescheckusingbehaviourally

basedquestions.

Personal Qualit ies 14

Flexibi l i ty

Personal Qualit ies 15

Flexibi l i ty

Individualswhodemonstratethiscapability:

> Areadaptable.

> Arereceptivetonewideas.

> Respondandadjusteasilytochanging workdemandsandcircumstances.

> Arenotboundbyoldwaysofdoingthings.

Selection Options:structuredinterview,behavioural stylequestionnaire,refereescheckusingbehaviourally

basedquestions.

Personal Qualit ies 15

Teamwork

Personal Qualit ies 16

Teamwork

Selection Options:structuredinterview,behavioural stylequestionnaire,refereescheckusingbehaviourally

basedquestions.

Individualswhodemonstratethiscapability:

> Cooperateandworkwellwithothersinthepursuitofteamgoals.

> Shareinformation.

> Supportothers.

> Showconsideration,concernandrespectforothers’feelingsandideas.

> Accommodateandworkwellwiththe differentworkingstylesofothers.

Personal Qualit ies 16

Drive andCommittment

Personal Qualit ies 17

Drive and Committment

Selection Options:structuredinterview,behavioural stylequestionnaire,refereescheckusingbehaviourally

basedquestions.

Individualswhodemonstratethiscapability:

> Areenthusiasticandcommitted.

> Demonstratecapacityforsustainedeffortandhardwork.

> Sethighstandardsofperformancefor selfandothers.

Personal Qualit ies 17

Init itat ive

Personal Qualit ies 18

Init iat ive

Selection Options:structuredinterview,behavioural stylequestionnaire,refereescheckusingbehaviourally

basedquestions.

Individualswhodemonstratethiscapability:

> Areproactiveandselfstarting.

> Seizeopportunitiesandactuponthem.

> Originateactionandactively influenceevents.

Personal Qualit ies 18

Coaching and DevelopingOther s

Personal Qualit ies 19

Coaching and DevelopingOther s

Selection Options:structuredinterview,behavioural stylequestionnaire,refereescheckusingbehaviourally

basedquestions.

Individualswhodemonstratethiscapability:

> Activelyseektoimproveothers’skillsandtalentsbyprovidingconstructivefeedback,coachingandtrainingopportunities.

> Effectivelyempowerothersbyinvestingthemwiththeauthorityandlatitudetoaccomplishtaskseffectively.

> Appropriatelydelegateresponsibilities tofurtherthedevelopmentofothers.

Personal Qualit ies 19

EthicsandValues

Personal Qualit ies 20

EthicsandValues

Selection Options:structuredinterview,behavioural stylequestionnaire,refereescheckusingbehaviourally

basedquestions.

Individualswhodemonstratethiscapability:

> ModeltheTSSValuesandCode ofConduct.

> Servethegovernmentoftheday irrespectiveofpersonalpreferences.

> Actwithintegrityandhavehigh ethicalstandards.

> Inspiretrustbytreatingallindividualsfairly.

Personal Qualit ies 20

Resi l ience

Personal Qualit ies 21

Resi l ience

Selection Options:structuredinterview,behavioural stylequestionnaire,refereescheckusingbehaviourally

basedquestions.

Individualswhodemonstratethiscapability:

> Perseveretoachievegoalseveninthe faceofobstacles.

> Copeeffectivelywithdisappointments andsetbacks.

> Remaincalmandincontrolunderpressure.

> Accept constructive criticism in an objectivemannerwithoutbecomingdefensive.

Personal Qualit ies 21

Specific Knowledge

Knowledge 22

SpecificKnowledge

Selection Options:structuredinterviewusingfactualquestions,worksampletests,refereescheckusing

factuallybasedquestions.

Individualswhodemonstratethiscapability:

> Havedetailedknowledgeandexpertiseinrelationtotherole.

> Arecommittedtokeepinguptodateinspecialistareas.

Knowledge 22

Specific Knowledgeof . . .

Knowledge 23

SpecificKnowledgeof . . .

Selection Options:structuredinterviewusingfactualquestions,worksampletests,refereescheckusing

factuallybasedquestions.

Individualswhodemonstratethiscapability:

>

>

>

Knowledge 23

Specific Knowledgeof . . .

Knowledge 24

SpecificKnowledgeof . . .

Selection Options:structuredinterviewusingfactualquestions,worksampletests,refereescheckusing

factuallybasedquestions.

Individualswhodemonstratethiscapability:

>

>

>

Knowledge 24