cash payment: allowing for a leaner parking operation angela reeves – business development manager
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cash payment: allowing for a leaner parking operation
Angela Reeves – Business Development Manager
PayByPhone is part of the group
the PayByPhone journey
P&D machines only
PayByPhone is part of the group
the PayByPhone journey
+
P&D machines only
PBP introduced
as alternative
to P&D machines
PayByPhone is part of the group
the PayByPhone journey
+
P&D machines only
PBP introduced
as alternative
to P&D machines
PBP replaces
some P&D
machines
+
cash payment through PP
retailers
+
PayByPhone is part of the group
cash paymentfor those who don’t have (or choose not to use) a mobile phone and/or credit card
pay the retailer in cash for a parking session
• needs VRN, location number
• gets receipt but places nothing in the car
• immediately updates enforcement database for CEO to view on HHD
cash payment is now live across all PayPoint’s 22,000 retailers
PayByPhone is part of the group
the PayByPhone journey
+
P&D machines only
PBP introduced
as alternative
to P&D machines
PBP replaces
some P&D
machines
all P&D machines removed
– all spaces
are phone only
cash payment through PP
retailers
+ +
cash payment through PP
retailers
+
PayByPhone is part of the group
the PayByPhone journey
+
P&D machines only
PBP introduced
as alternative
to P&D machines
PBP replaces
some P&D
machines
all P&D machines removed
– all spaces
are phone only
cash payment through PP
retailers
+ +
cash payment through PP
retailers
+
PayByPhone is part of the group
stage 1: not lean
P&D machines only
Westminster had 880 P&D machines and 4,500 meters, Barnet has 400 coin only P&D machines
PayByPhone is part of the group
stage 1: not lean
Westminster had 880 P&D machines and 4,500 meters, Barnet has 400 coin only P&D machines
ageing equipment – high servicing and maintenance costs
PayByPhone is part of the group
stage 1: not lean
Westminster had 880 P&D machines and 4,500 meters, Barnet has 400 coin only P&D machines
ageing equipment – high servicing and maintenance costs
up to 40% of Barnet’s P&Ds are out of order at any one time
PayByPhone is part of the group
stage 1: not lean
Westminster had 880 P&D machines and 4,500 meters, Barnet has 400 coin only P&D machines
ageing equipment – high servicing and maintenance costs
up to 40% of Barnet’s P&Ds are out of order at any one time
theft from meters and P&D machines
PayByPhone is part of the group
stage 1: not lean
Westminster has 880 P&D machines and 4,500 meters, Barnet has 400 coin only P&D machines
ageing equipment – high servicing and maintenance costs
up to 40% of Barnet’s P&Ds are out of order at any one time
theft from meters and P&D machines
high cash collection costs
PayByPhone is part of the group
stage 1: not lean
Westminster has 880 P&D machines and 4,500 meters, Barnet has 400 coin only P&D machines
ageing equipment – high servicing and maintenance costs
up to 40% of Barnet’s P&Ds are out of order at any one time
theft from meters and P&D machines
high cash collection costs
no credit card payment
PayByPhone is part of the group
the PayByPhone journey
+
P&D machines only
PBP introduced
as alternative
to P&D machines
PBP replaces
some P&D
machines
all P&D machines removed
– all spaces
are phone only
cash payment through PP
retailers
+ +
cash payment through PP
retailers
+
PayByPhone is part of the group
Stage 2: getting leaner …
+
PBP introduced
as alternative
to P&D machines
the most cost effective means of introducing card based payment
reduced cash collection costs
higher levels of compliance
an increase in revenue – phone payment transactions are higher value than cash transactions
no more free parking where P&Ds are broken
happier customers
PayByPhone is part of the group
the PayByPhone journey
+
P&D machines only
PBP introduced
as alternative
to P&D machines
PBP replaces
some P&D
machines
all P&D machines removed
– all spaces
are phone only
cash payment through PP
retailers
+ +
cash payment through PP
retailers
+
PayByPhone is part of the group
Stage 3: beginning to get lean
less capital expenditure on P&D machines
reductions in servicing and maintenance costs
further reductions in cash collection costs
additional revenue through higher transaction values and compliance
starting to clamp down on theft
less need for Parking Shops – PCN or other cash payments can be handled through PayPoint retailers
cash payment through PP
retailers
+
PBP replaces
some P&D
machines
PayByPhone is part of the group
Stage 3: and also greener …
less vehicles collecting cash
less vehicles servicing and maintaining P&D machines
less electricity to P&D machines
cash payment through PP
retailers
+
PBP replaces
some P&D
machines
PayByPhone is part of the group
Stage 3: what happened in Westminster
Weekly on-street parking income on-street income up from £21.3 million in 2006 to
£35.1 million in 2010 – a 65% increase
PayByPhone is part of the group
Stage 3: what happened in Westminster
on-street income rose from £21.3 million in 2006 to £35.1 million in 2010 – a 65% increase
servicing & maintenance costs plummeted – number of vehicles reduced from 42 in 2006 to 20 in 2010
PBP replaces
some P&D
machines
PayByPhone is part of the group
Stage 3: what happened in Westminster
on-street income rose from £21.3 million in 2006 to £35.1 million in 2010 – a 65% increase
servicing & maintenance costs plummeted – number of vehicles reduced from 42 in 2006 to 20 in 2010
cash collection costs tumbled – vehicles reduced from twelve to zero
PayByPhone is part of the group
Stage 3: what happened in Westminster
on-street income rose from £21.3 million in 2006 to £35.1 million in 2010 – a 65% increase
servicing & maintenance costs plummeted – number of vehicles reduced from 42 in 2006 to 20 in 2010
cash collection costs tumbled – vehicles reduced from twelve to zero
CO2 emissions down from 972 tonnes in 2006 to 385 tonnes in 2009, a saving equivalent to …
C02 emissions (Tonnes p.a.)
PayByPhone is part of the group
220 of these …
PayByPhone is part of the group
or 600 of these ……
PayByPhone is part of the group
Stage 3: and in Barnet?
similar benefits to Westminster
a 40% increase in on-street income overnight when the rules were changed such that motorists could no longer park for free where a P&D machine was broken
PayByPhone is part of the group
the PayByPhone journey
+
P&D machines only
PBP introduced
as alternative
to P&D machines
PBP replaces
some P&D
machines
all P&D machines removed
– all spaces
are phone only
cash payment through PP
retailers
+ +
cash payment through PP
retailers
+
PayByPhone is part of the group
Stage 4: very lean
no more capital expenditure on P&D machines
no more servicing and maintenance costs – Barnet will save £220,000 per annum when they remove their 400 P&D machines
no more cash to collect – Barnet will save another £220,000 per annum
a more streamlined parking team
no more theft
+
PayByPhone is part of the group
Stage 4: very lean
no more capital expenditure on P&D machines
no more servicing and maintenance costs – Barnet will save £220,000 per annum when they remove their 400 P&D machines
no more cash to collect – Barnet will save another £220,000 per annum
a more streamlined parking team
no more theft
allows for ANPR based enforcement
PayByPhone is part of the group
Stage 4: very lean
no more capital expenditure on P&D machines
no more servicing and maintenance costs – Barnet will save £220,000 per annum when they remove their 400 P&D machines
no more cash to collect – Barnet will save another £220,000 per annum
a more streamlined parking team
no more theft
allows for ANPR based enforcement
enhanced management information
PayByPhone is part of the group
Stage 4: and very green …
no cash collection or maintenance = no CO2
PayByPhone is part of the group
Stage 4: and very green …
no cash collection or maintenance = no CO2
cleaner streets – less clutter
PayByPhone is part of the group
Stage 4: and very green …
no cash collection or maintenance = no CO2
cleaner streets – less clutter
real-time parking availability – helping motorists find those elusive spaces
PayByPhone is part of the group
the need for cash payment isn’t going to go away – some people don’t have or don’t want to use their card or phone to pay
cash payment allows parking operators to get the full benefits of phone payment technology whilst maintaining a cash payment option
where does cash payment fit in?
PayByPhone is part of the group
Conclusion
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