ccd sig presentation 6th october 2010
Post on 09-Aug-2015
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Today…• Network with like-minded professionals• Learn more about the ATA’s CCD program
and it’s requirements• Prepare a 1st draft of your RPL application• Prepare a 1st draft of your Personal Study
Program (PSP)• Have fun• Earn 3 CCD points for attending
Aim of CCD
To identify an individuals professional and career development needs and in doing so enable them to keep pace with the changes in their working environment and within the Contact Centre community
Who can Participate?
All current and emerging Contact Centre professionals who are members of (or employed by) financial member organisations
CCD Associates Designed for Team Leaders, emerging leaders or those whose career aspirations include Contact Centre leadership/management Need 75 points over 3 years (min of 15 a year)Points earned on a “Rolling” 3 year basisMinimum of 40% of points in any year (over a 3 year cycle) must be achieved through a PSP
CCD Fellows
Designed for Current Contact Centre Managers or ExecutivesNeed 100 points over 3 years (min of 20 a year)Points earned on a “Rolling” 3 year basisMinimum of 40% of points in any year (over a 3 year cycle) must be achieved through a PSP
Recognition of Prior Learning
Offered to help you achieve recognition in the first year
Independently supervised/monitoredWill recognise activity over last 3 yearsRPL available in first year only
ACTIVITY Formal CCD Points Earned Per Annum
PSP-Related CCD Points Earned Per Annum (Must = Minimum 40%)
ATA State Chapter Committee Member
2 points per meeting
Attendance at ATA National Conference
8
Presentation at ATA National Conference
10 12
Journal Article Published
4 6 (If PSP Relevant)
Documented personal reading associated with PSP
1 Point/hour maximum 10 points/annum
Attendance at Non- ATA Breakfast/Lunch Forum
2 4
“Leadership and learning are indispensible to each other”
From a speech prepared to deliver in Dallas by John F. Kennedy on the day of his assassination,
22nd November, 1963
Personal Study Programme (PSP)Participants required to design, submit and undertake their own tailored Personal Study Program (PSP)Must be “Structured” (i.e. have a clear aim, objective/s and a logical framework)Must be relevant to their Call Centre career aspirations
Investment
• Associate annual membership Fee - $90
• Fellow annual membership fee - $100
• Fees inclusive of GST and are payable on renewal date each year
• CCD fees can be claimed as a personal work related expense on your tax return
What next?• Go to the web site to register (and pay)
for CCD (you will need your employers ATA number)
• Submit your RPL application
• Register your “PSP”
• Enjoy industry recognition and adoration from the masses
• Continue planning & logging activity!
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