移动互联网时代的运营商外包呼叫中心 ——华为技术 · 1 content...
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2011 Google
2012 Q2 3510 iPhone 1180 iPad
2012 9 iOS 4
Android 130 2012 9 5
Android
PC
LED 4G WIFI
PAD
2012 Q3 10
2012 6 PC
2013
0
10
20
30
40
1 2 3 4 5 6 7 8 9 10111213141516
Android
iOS
Android iOS
191 million cumulative after 48 months
81 million cumulative after 31 months
Activ
atio
ns/q
ua
rter in
millio
ns
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3
PC
Web OA
IT
Gartner 2014 20% IT
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2015
2010
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5
ICT
IT
SaaS
IPPBX
IP Phone
MAS
11
ICT
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6
Content
1
2
3
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7
2
G
3
G
4
G
Download
171.2kpbs
Download
2M
Download
100M
4G
4.9G
AVATAR 30
53
Innovation of communication
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Access
Assumptions
Behavior
Assumptions
Delivery
Assumptions Context
Assumptions
Nexus
Cloud
Gartner 2013 12
2016 5300
Facebook 10
2.64
IDC 2009 2013 8000
2013 IT 10%
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10
72%
92%
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