change and transition - intermountainphysician...change and transition are not the same change = a...
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Change and Transition
Diane Passey, LCMHCIntermountain EAP
John Kotter Our Iceberg is Melting,
2005
• 30% can see a new way of living, are convinced the vision has merit, and are relieved
• 30% are digesting what they heard• 20% are very confused• 10% are skeptical but not hostile• 10% are convinced this is absurd, and may
be hostile
How do we cope? Mel Fugate, Angelo Kinicki,
Gregory Prussia
• Escape coping: avoidance, deliberately
missing meetings, tardiness
• Control coping: proactive, take charge, insert
self into the solution
People often use both strategies simultaneously until their emotions level out.
3
Control
Circle of
Direct Control
Circle of Influence
Circle of No Control
Human behaviors and Locus of
Control
Locus of Control refers to a person’s belief about his/her ability to control events in her/his life.
• Internal Locus of control:
I control my fate
• External Locus of control:
fate controls me
Internal Locus of Control
External Locus of Control
William Bridges Managing Transitions, 1991
Change and Transition are not the same
Change = a shift in the external situation
Transition = the internal psychological reorientation
Change vs. Transition
Change: quick and impersonal
Transition: slow and highly personal
THE ENDING
PHASE
• Disengagement
• Disidentification
• Disenchantment
NEUTRAL
ZONE PHASE
• Disorientation
• Disintegration
• Discovery
NEW
BEGINNINGS
• Recommitment
• “New Vision”
THE DENIAL
PHASE
• Ignoring
• Minimizing
• Depersonalizing
William Bridges The Stages of Transition
The Ending Phase
Emotions/What to expect
• Fear
• Anger
• Frustration
• Grief
• Sadness
• High Resistance
We Are The Borg
12
Resistance
Resistance is normal• It reminds us that we are all different.
• It allows us to learn from each other.
• It allows us to help each other.
• It alerts the guiding team to ensure that the change is warranted and well thought-out.
The Ending Phase
How to help
• Accept resistance
• Understand emotions
• Allow time
• Educate about specifics of plan
• Emphasize how individual skills will fit in new plan
• Listen, listen, listen14
The Neutral Zone Phase
Emotions/What to expect
• Anxiety
• Resentment
• Impatience
• Low morale/low productivity
• Confusion
• Skepticism
• Guilt15
Guilt
Guilt is normal• It reminds us we’re human and
delightfully flawed.
• It’s a natural part of the grief process.
• Helps us to honor the past.
The Neutral Zone Phase
How to help
• Provide sense of direction
• Meet often to debrief & celebrate
• Define individual intentionality
• Create quick wins
• Boost morale
17
Intentionality – Eric Gentry
Working with a purpose
Three words that define your purpose
• Generous
• Compassionate
• Dependable
18
The New Beginning Phase
Emotions/What to expect
• Happiness
• Relief
• High energy
• Openness
• Renewal
19
The New Beginning Phase
How to help
• Promote sustainability
• Highlight success stories
• Reward the team
• Link individual goals to long-term objectives
• Prepare for setbacks
20
Know and Use Your Anchors
• What is non-negotiable for me?
• Who can I rely on for strength, support?
• Where do I go to find peace?
• What beliefs, values can I use?
• What have I been trained to do?
• How do I be my best self in this situation?
Know and use your anchors
Captain Chesley “Sully” Sullenberger
• “The Miracle on the Hudson”
• Flight 1549, Jan 15, 2009
• 155 passengers and crew saved
• “The worst sickening, pit-of-the stomach, falling-through-the-floor feeling.”
22
Capt. “Sully” Sullenberger
“One way of looking at this might be that for 42 years, I’ve been making small, regular deposits in this bank of experience, education, and training. And on January 15, the balance was sufficient so that I could make a very large withdrawal.”
23
Christopher Robin to Pooh
You are braver than you believe,
stronger than you seem,
and smarter than you think.
BE KIND
TO
YOURSELF25
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