changing workforce perceptions of selecting work settings · big shifts diane stegmeier founder...

BIG SHIFTS

Diane StegmeierFounder & CEO, Stegmeier Consulting Group

October 28, 2015

Changing Workforce Perceptions of Selecting Work Settings

You’ll have a chance to win!

© 2015© 2015

Ranked #1 Workplace Strategy Book by Amazon Readers

140 organizations

24 industries

19 years

Stegmeier Consulting GroupWORKPLACE RESEARCH STUDY

Examination of resistance to workplace change

© 2015

PerformanceManagement

Communications

Vision&

Mission

Culture

Rewards&

Consequences

CoreValues

OrganizationalStructure

LeadershipBehavior

Image

Compensation

Autonomy&

Authority

TechnologyBusinessProcesses

Physical &Virtual Workplace

KnowledgeManagement

© 2002, 2015 Stegmeier Consulting Group

15 Critical Influences

Book AdoptionHarvard University’s Graduate School of DesignUniversity of CA, Berkeley - Haas School of BusinessNortheastern University – Boston

Victoria University of Wellington – New Zealand

Middlesex University - UK

National Taiwan University

Université de Montréal

Singapore Polytechnic

Kuala Lumpur City Library

New York Institute of Technology

Oakland Community College

University of Tasmania - Australia© 2015

© 2015

HotelingAlternative

WorkspaceFlexible Workspace

VirtualWork

Desk SharingNon-Territorial Offices

Telecommuting

Distributed Workplace

Touchdown Space

ReveRse Hoteling

Web Commuting

Shared-Space Environment

Free Address

Telework

Work ShiftingOpen Office Environment

Collaborative Workplace

Free Range

‘I’ space, ‘We’ space

Flex Work

Work-at-Home

Connected Work

Flexible work arrangements

Open Plan

Activity Based Worksettings

On-Campus Mobility

Remote Work

Hot DeskingWFH

© 2015

A question for the audience…

Which commonly used term provokes more debate in the

workplace today than any other?

© 2015

OPEN OFFICE

© 2015

© 2015

Read any good articles lately?

The Open Office is the Work of Satan

© 2015

Biggest Concerns of the Workforce

Distraction Lack of privacy

© 2015

The sound of a productive workplace

For a team of employees exchanging knowledge:

Full of energy

Enthusiasm

Laughter

For an individual engaged in focus work:

Peaceful

Calm

Quiet

© 2015

Typical Perceptions of the Open

Office Environment

© 2015

Big Shift #1: Default Behaviors

To…

Collaborative work Seek focus space

when needed

From…

Focus work Seek collaborative

space when needed

© 2015

Big Shift #2: Expectations

To… The entire environment is

mine from which to choose the appropriate space for the task at hand

From…

My large dedicated workspace will accommodate all of my work tasks

© 2015

Big Shift #3: Management

To…

Leadership for results

From…

Line-of-sight supervision

© 2015

Big Shift #4: Dynamics

To…

Space is flexible

So are the people!

From…

Space remains the same

The individual is stationary

© 2015

Big Shift #5: StatusTo…

Space is not considered a currency

Egalitarian The space belongs to all Everyone should enjoy

natural light

From…

Entitlement to larger, nicer spaces

Access to daylight increases with hierarchy

The changes are fine for employees, but not for me

© 2015

Dispelling the Myths of the Open Plan

Perception Reality

© 2015

A work task is simply a single slice of their work day Different tasks need to be supported by different types

of work space settings

Your workforce needs to understand…

© 2015

Your workforce needs to understand…

Not all work is private; tasks often have different degrees of privacy requirements, and diverse work settings are designed to support them

© 2015

Your workforce needs to understand…

The onus is on the individual to seek out & reserve the type of space best suited for the task, whether the slice of work will be conducted with others (& how many people), & the degree of privacy required

© 2015

Organizations need to tap into key intrinsic motivators…

Autonomy (“I can choose my work settings”) Mastery (“I can improve my productivity”) Purpose (“I can make a different on my team”) Progress (“I can achieve the goals of my job”) Social Interaction (“I can connect with others”)

© 2015

Drawing for Book

25

WINNER MUST BE PRESENT

© 2015

QUESTIONS?

© 2015

Diane Stegmeierdiane@stegmeierconsulting.comwww.stegmeierconsulting.com

White PapersSelling Upward: Securing Leadership Buy-in for Workplace ChangeCommunicating Workplace Change: Starting with the Basics

© 2015

THANK YOU

Diane Stegmeier, Founder & CEOStegmeier Consulting Group

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Big Shifts: Changing Workforce Perceptions of Selecting Work Settings

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• Twitter: @workplacechange