chapter 14 intranets & extranets. awad –electronic commerce 1/e © 2002 prentice hall 2...

WWWWWW

Chapter 14

Intranets & Extranets

2WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

OBJECTIVES

• Introduction

• Technical Infrastructure

• Planning an Intranet

• E-mail & Intranet

• Extranets

Intranets & Extranets: Objectives

3WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

WHAT IS AN INTRANET?

• An organization-wide software & information distribution system applying Internet technology to a closed network

• Intranet operation is a communication project designed by technical staff

• A network of people, not wired machines• Usually runs in a client/server environment

and a local area network configuration

Intranets & Extranets: Introduction

4WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

BENEFITS

• Links employees & managers together• Automates a lot of intra-organizational

traffic• Enables a company to gain better access to

its primary resources – knowledge & experience

• Serves as a creative & empowering tool• Establishes the foundation for developing

enterprise-wide information systems

Intranets & Extranets: Introduction

5WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

BENEFITS (Cont’d)

• Provides a model for new internal information management collaborative computing

• Prepare a wealth of Internet knowledge to employees

• Eases process integration

• Allows company to expand the system

Intranets & Extranets: Introduction

6WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

APPLICATIONS

• Human Resources– Employee handbook– Benefits information– Employee surveys– Internal/external recruiting– Candidate screening– Organizational charts– Newsletters– Company calendars

Intranets & Extranets: Introduction

7WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

APPLICATIONS (Cont’d)

• Sales & Marketing– Product information– Market research– Prospecting– Managing sales contact– Sales training

Intranets & Extranets: Introduction

8WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

APPLICATIONS (Cont’d)

• Accounting & Finance– Financial reports– Expense reports– Accounts receivable/payable processing– Asset management– Policies & procedures– payroll

Intranets & Extranets: Introduction

9WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

APPLICATIONS (Cont’d)

• Manufacturing & Operations– Inventory control– Production schedules– Quality assurance– Part order/requisition system

Intranets & Extranets: Introduction

10WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

WHY AN INTRANET?

• A company has a large pool of information to share among hundreds of its employees

• Intranets are cheap, robust & fast

• Intranets operate across platforms

• 24/7 to employees

• Information in intranet can be updated quickly

Intranets & Extranets: Introduction

11WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

TECHNICAL INFRASTRUCTURE

• Client/Server Basis– Client/Server software architecture: a versatile,

message-based, and modular infrastructure intended to improve usability, flexibility, interoperability & scalability

– Mainframe architecture: all intelligence is within the central host computer

Intranets & Extranets: Technical Infrastructure

12WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

TYPES OF CLIENT/SERVER ARCHITECTURE

• Two-tier architectures– For an organization with 12-100 users

• Three-tier architectures– User system interface– Processing management– Database management

Intranets & Extranets: Technical Infrastructure

13WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

TWO-TIER ARCHITECTURE DESIGN

Intranets & Extranets: Technical Infrastructure

User System Interface

Database Management

14WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

THREE-TIER ARCHITECTURE DESIGN

Intranets & Extranets: Technical Infrastructure

User System Interface

Database Management

Process Management

15WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

BASIC INTRANET ENABLING TECHNOLOGIES

• Server & Client PCs

• Web Server

• Browsers

• TCP/IP Electronic Mail

• Graphic & Multimedia Files

• Network File System (NFS)

• Internet Relay Chat (NRC)

• HTML Authoring Tools

• HTML

• Portable Electronic Document

Intranets & Extranets: Technical Infrastructure

16WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

USING FIREWALLS

• Proxy– ‘Go-between’ agent that acts on behalf of

another

• Packet Filter– Checks each packet at network level

Intranets & Extranets: Technical Infrastructure

17WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

PLANNING AN INTRANET

• Plan ahead

• Provide justification with management support

• Build an intranet in-house or outsource it

• Form an intranet team

• Build & test a prototype

• Ensure effective maintenance

Intranets & Extranets: Planning an Intranet

18WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

E-MAIL & INTRANET

• Spamming– Sending unwanted advertisements or literature

through e-mail

• Flaming– Responding to a message or a call in anger

Intranets & Extranets: Email & Intranet

19WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

E-MAIL ETIQUETTE

• Write in different color to express attitude or mood

• Keep sentences short

• Be aware of your office & organization culture

• Avoid flaming

• Don’t use e-mail to send bad news

• Don’t type in capital letters

Intranets & Extranets: Email & Infrastructure

20WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

EXTRANETS

• Allows limited, controlled business partners to interact with the firm for all kinds of exchanges

• System designers must collaborate to make sure there is a common interface with the company they are dealing with

• Benefits: faster time-to-market, customer loyalty, increased partner interaction, & improved processes

Intranets & Extranets: Extranets

21WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

KEY CONSIDERATIONS

• Identifying users

• Listing technology components

• Specifying security requirements

• Discussing administration of extranet

• Understanding usability of extranet

Intranets & Extranets: Extranets

22WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

OTHER CONSIDERATIONS

• Security– Type of users– Sensitivity of information transacted– Communication lines used

• Manageability / administration

• Usability

Intranets & Extranets: Extranets

23WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall

ROLE OF CHAMPION

• Ensures accountability for the organization

• Promotes more effective collaboration with business partners which improves potential for increased revenue

• Provides a long-term investment in competitive advantage

Intranets & Extranets: Extranets

WWWWWW

Chapter 14

Intranets & Extranets