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West Virginia UniversityOffice of Information Technology
OIT Staff Presentation
M. Rehan KhanAssociate Provost and Chief Information Officer
April 27, 2011
22
OIT Mission
To provide a secure, reliable and robust information technology infrastructure that
supports innovation and discovery, pedagogy, public service, and maintains essential
production services and systems.
3
OIT Organizational Values
• Customer focused and performance driven• Teamwork and Communication• Innovation, efficiency and effectiveness• Accountability and continuous improvement• Professionalism• Winning attitude• Integrity and honesty
44
OIT Overview Budget ~ $17M - 157 FTE and 120 to 150 Students/GAs Network supports ~ 40,000 users Bandwidth increased from 363 to ~818mbps over two years 50+ miles fiber optic cable & 250+ miles high speed copper 100+ building connections Manage 89,000 IP addresses Over 1.5 Billion unsuccessful intrusion attempts/year Wireless infrastructure supports
Over 1800 simultaneous users/day 700+ access points Coverage in all residence halls various campus buildings
124,648 Help Desk requests in 2010 (16% increase over 2009) 154 technical workshops and webinars Data Center
212 Physical and 417 Virtual Servers Current ~ 220 Terabytes of storage with will increase to >350Tb Storage demand growing at 18-20% per year
55
FY’11 Base Revenues and Allocations
• Central Allocation - $12,494,782 • Telecommunications Revenue - $3,751,575 • Software Sales & Computer Repairs - $270,000 • Other Revenue (Cisco, Dell) - $60,000 • Central Allocation (Annual Projects) - $178,552 • Other Revenue (SLAs) - $148,300
• Total Revenues and Allocations $16,903,209
• Additional Project and CapEx Allocations – $3.1M
66
74%
22%
2% 0% 1% 1%
ALLOCATIONS and REVENUE FY 2011 ($16,903,209)
Central Allocation
Telecommunications Revenue
Software Sales & Computer Repairs
Other Revenue (Cisco, Dell)
Central Allocation (Annual Projects)
Other Revenue (SLAs)
77
32%
8%
6%
2%3%
0%
10%
10%
13%
16%
CAPITAL and SPECIAL INITIATIVES FY 2011 ($3,144,913)
Project A-Core Upgrade
Project B-idM
Project C-Security Vulnerability
Project D-Classroom Upgrades
Project E-Lab Upgrades
Project F-Farm Fiber
Project G-Banner DMS
Project H-eRA
Project I - VoIP & Network Wiring & Internet
Project J - Data Center Upgrades
88
FY’11 Base Expenditures
• Personal Services - $8,976,000 • General Operating Expenses - $1,746,784• Maintenance Agreements - $1,195,792 • Software Licensing - $2,586,995 • Equipment Purchases - $3,026,579
• Total Expenditures $17,532,150
99
51%
10%
7%
15%
17%
EXPENDITURES FY 2011 ($17,532,150)
Personal Services
General Operating Expenses
Maintenance Agreements
Software Licensing
Equipment Purchases
1010
OIT Overview• Spring 2011 eCampus and eLearning
30,962 unique student enrollments 159,423 total enrollments 3,920 peak concurrent users
• 7-10 Million emails received per day (> 90% filtered out as SPAM)
• Voice-over-Internet Protocol (VOIP) Phones > 85% of campus has been switched to VOIP phones Installed on Morgantown Campus, Potomac State College, Charleston
HSC, among others
• Database Management 88 Oracle production and test databases 419 Microsoft SQL Server databases
1111
Reliability and Availability of Systems
GroupWise = 99.74% eCampus = 99.954% MIX = 99.977% Campus Network = 99.99% Data Center @ Waterfront = 100% Data Center @ WVNET = 99.954%
12
Partnerships with WVU Departments and Divisional/Affiliate campuses
• Partnerships College of Creative Arts College of Engineering and Mineral Resources Davis College of Agriculture, Natural Resources, and Design Extended Learning - Information Technology Resource Center VP of Research and Economic Development Student Affairs WVU Extension Athletics
• Integrate and support IT at Divisional/Affiliated Campuses Potomac State College merged in 2004 WVU Institute of Technology merged in 2006 WVU at Parkersburg merged in 2007
1313
CIO Focus and Key Initiatives
• .
1414
CIO Focus and Key Initiatives
• IT Executive Leadership Team Established campus technology leadership team ATS, HSC, SSM, OIT, Student Affairs, Web Services Advisory Committees Engaging with College/unit IT leaders
• Academic Computing Created Director level position to focus on academic and instructional computing Realigned C-Tec, eCampus, Instructional Technology Resource Center (ITRC)
under the new Director for Academic and Instructional Technologies Partnering with Extended Learning to better serve faculty and students utilizing
technology and pedagogical methods Academic Computing Advisory Committee (ACAC) Engaging with faculty via Faculty Forums and visits with colleges/campuses
1515
CIO Focus and Key Initiatives• Application Support, Training and Standards
New Unit established and created director level oversight Responsible for application support for enterprise applications such as
GroupWise, BDMS, SharePoint among other. Develop technology training programs, IT standards and policy
• Client Support Services Responsible for client partnerships, support services including help desk services Inbound and outbound support Computer labs and regional campuses IT support
• IT Business Office Consolidated all financial, business, procurement, HR, travel, billing, contracts
and other services Oversight over the Technology Support Center (TSC) Responsible for all OIT CBO functions
1616
CIO Focus and Key Initiatives• Project Management and Planning Office
Established new OIT unit and hired director and PM’s Responsible for developing PM and project delivery process, standards and
methodology Will develop and publish program, projects and services portfolio
• Information Security Working with units throughout the University to help protect WVU’s data Internal and external penetration testing, application scanning, intrusion
detection, virus protection, identifying risks and pursuing remediation efforts Training and Awareness programs
• Productivity and Collaboration Suite Began planning to replace the current GW e-mail/collaboration platform Consolidate and unify disparate e-mail, calendaring and productivity systems
1717
CIO Focus and Key Initiatives• Standards and Policy Development
Developing IT standards for acceptable use, desktop, access & security, network, copyright infringement, anti-spam, anti virus
IT Standards, Policy and Decision Committee
• IT Governance Strengthening the existing IT governance structure and committees Assist CIO in priority setting, funding, resource allocation and
communication Has oversight for projects and services portfolio
• Strategic Planning for Information Technology Institutional IT Strategic Planning process begun Will include all IT service providers, faculty and students
1818
Current Projects & Initiatives
• Electronic Research Administration System Implementing system in partnership between VP of Research Joined the Kuali Foundation, an open source university consortium Pre-award tracking & submission, IRB, COI
• Core Network Upgrade 10GbE to buildings, 1GbE to desktop, STEM Buildings
• Shared Computational Facility HPC and shared computational facility in the CRL (Chem. Annex)
• Document Management and Imaging System Office of the Registrar, Enrollment Services and Financial Aid Offices
• Identity and Access Management RSO, SSO, Security, account provisioning and management
19
Current Projects & Initiatives• NRCCE and A&S Infrastructure
VOIP conversion Infrastructure upgrades
• Data Center Planning Data Center facilities and hardware upgrades Disaster Recovery and Business continuity planning
• Internal Audit Engagements NET, DBMS, IDM, ERA, WEBCHG, HELPDESK and MIT
• Database and Application Development Numerous projects, modifications and upgrades
2020
Challenges and Opportunities• Personnel
Recruitment and retention - Enhance compensation structure to recruit and retain highly qualified IT professionals. Provide professional development and growth opportunities, intellectually stimulating and collegial work environment
• Funding and Resources Increasing demands for services, rapid changes in technology, mobility,
consumerization of technology, competition from industry and region
• Highly distributed/decentralized technology environment Achieve results in a highly distributed/decentralized IT environment Identify core technology services that should be provided by the central IT
organization. Develop services portfolio that defines central vs. distributed services CIO/OIT oversight ~ 30% of overall WVU IT resources and expenditures
2121
EDUCAUSE Core DataComparison
• .
Schools Included in Comparison
Name Location Student FTE
University of North Carolina at Chapel Hill Chapel Hill, NC 25,381
The University of Iowa Iowa City, IA 25,438
West Virginia University Morgantown, WV 26,267
Louisiana State University Baton Rouge, LA 26,970
The University of Tennessee Knoxville, TN 28,000
North Carolina State University Raleigh, NC 28,251
Virginia Tech Blacksburg, VA 28,606
University of Colorado at Boulder Boulder, CO 28,735
University of Georgia Athens, GA 31,324
University of Maryland College Park, MD 33,211
The University of Arizona Tucson, AZ 33,942
University of California, Berkeley Berkeley, CA 34,222
Indiana University Bloomington, IN 37,279
* all schools includes are public institutions and have a Carnegie Classification of DR EXT
Technology Fee
InstitutionTotal Tech
FeeAppropriated to
IT% of Fee
to ITIndiana University $7,490,297 $7,072,800 94%
Louisiana State University $4,000,000 $2,908,169 73%
North Carolina State University $10,284,171 $1,968,822 19%
The University of Arizona $2,945,587 $2,945,587 100%
University of California, Berkeley $0 $0
University of Colorado at Boulder $4,096,000 $3,974,429 97%
University of Georgia $7,982,602 $3,072,713 38%
The University of Iowa $9,514,082 $2,322,556 24%
University of Maryland $3,586,027 $798,491 22%
University of North Carolina at Chapel Hill $5,999,826 $5,999,826 100%
The University of Tennessee $5,200,000 $5,200,000 100%
Virginia Tech $1,200,000 $0 0%
West Virginia University $2,500,000 $850,685 34%
Technology Fee
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$7,982,602
$9,514,082
$3,586,027
$5,999,826
$5,200,000
$1,200,000
$2,500,000
Total Tech Fee Appropriated to IT
Central IT Staff Totals
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506.2
186
355.5
236.7
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156.5
214232.3
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143
Overall Budget
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$10,000,000
$20,000,000
$30,000,000
$40,000,000
$50,000,000
$60,000,000
$70,000,000
$80,000,000
$57,209,008
$33,293,888
$47,731,452 $44,659,461
$72,100,000
$25,205,499 $23,074,952
$39,474,174 $40,415,077
$74,270,612
$27,961,123
$52,997,824
$18,923,978
Total IT Central Budget
27
Summary of CIO Priorities • Retain and recruit highly skilled workforce• Information Security• Academic Computing• Research and Shared Computing Facilities• Program, Portfolio and Project Management• Information Technology Governance• IT Standards and policy development• Identity and Access Management• Achieve efficiency, results and cost reduction in a highly
distributed WVU IT environment• Funding
Seek additional funding and resources to meet the ever increasing demand for services, changes in technology.
2828
Comments and Contact
M. Rehan KhanAssociate Provost for Technology
and Chief Information Officer
West Virginia UniversityOffice: (304) 293-4874
Rehan.khan@mail.wvu.edu
http://oit.wvu.edu/
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