cisco prime collaboration provisioning deployment€¢cisco unity connection ... training...

Cisco Prime Collaboration Provisioning Deploymentand Best Practices

Jose Gregorio Linero Welcker, Technical Solutions Architect Latam MCO

Vladimiro Lerena, Collaboration Systems EngineerCCIE Collaboration # 24857

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How

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Agenda

• Introduction

• UC Provisioning Challenges

• Designing and Deploying Prime Collaboration Provisioning

• Know the Flow: Step by Step Guide to Configuration (Brownfield)

• Know the Flow: Getting Started Wizard (Greenfield)

• Q/A

UC Provisioning Challenges

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UC Provisioning Challenges

Lack of Expertise

Complex Provisioning Policies

Time Consuming and Error Prone

Access control

Change Auditing

Site Rollouts

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UC Provisioning Challenges

Lack of Expertise

Administrator needs expertise in configuring:

• Cisco Unified Communication Manager

• Cisco Unity Connection

• Cisco Unified Presence Server

• Not cost effective to have UC Engineers do day to day provisioning

Cisco Prime enables helpdesk admins to provision phones with minimal training

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UC Provisioning Challenges

Complex Provisioning Policies

• Restricting Phone types to Users

• Class of Restriction

• Provisioning users on the right cluster

• Users spread across different geographies require different service policies

Cisco Prime masks the complexities of UC environment

Makes it EASIER & INTUITIVE for the help desk user.

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UC Provisioning Challenges

MACD Operations – Time Consuming and Error Prone

Numerous tasks Required to provision services for a new user, namely :

1. Add/Import User to Cisco Unified Communication Manager/Unity

2. Provision Phone and Line for user in UCM

3. Create mailbox for User in Cisco Unity Connection

4. Adding presence is slightly more complicated Eg: operators don’t associate the line to the user ID and presence fails to work.

5. Associate all these services across different apps

Cisco Prime eliminates errors and misconfigurations

Cisco Prime enables faster provisioning all services from a single user interface

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UC Provisioning Challenges

Access Control & Change Auditing

• UC Applications have limited RBAC mechanism

• Difficult to track UC Configuration changes

• Difficult to troubleshoot who has made what changes.

Cisco Prime Provisioning provides granular RBAC and change auditing

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UC Provisioning Challenges

Site Rollouts

• How to decommission a site rapidly ?

• How to provision a brand new site rapidly ?

Prime Collaboration provides Batch templates which expedite site rollouts.

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Designing and Deploying Cisco Prime Collaboration Provisioning

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Sample Customer Profile

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Sample Customer UC Infrastructure

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Provisioning without Prime

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Provisioning with Prime

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Provisioning Constructs

• Grouping of UsersDomain

• Physical LocationService Area

• What Users GetUser Roles

• Faster ProvisioningService Templates

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Admin Groups : Case 1

• Multiple groups of Help Desk Users

• Need to limit access control to specific admins

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Simplest Case

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Admin Groups: Case 2

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Admin Groups: Case 3

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Admin Groups: Case 4

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Provisioning Constructs help translate…

UC Application

Objects

USERS

&

SERVICES

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How the Sample Ticket post Prime deployment …

A ticket arrives with the following information:

• Place order for an existing user America User1 (amuser1)

• amuser1 is in San Jose Building A

• amuser1needs Phone, Line & Voicemail

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Configuring Prime …

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Prime Configuration (you need to Know The Flow …)

• STEP 1 : Edit Rules (Business Policies)

• STEP 2 : Add Infrastructure Devices

• STEP 3 : Create Domains

• STEP 4 : Add/Edit User Roles

• STEP 5 : Infrastructure/User/LDAP/Domain Synchronization

• STEP 6: Create Service Areas

• STEP 7: Create Service Templates

• STEP 8: Assign Provisioning Privileges

• STEP 9 : Start taking orders for provisioning services

• STEP 10 : Batch Processing

• STEP 11 : Getting Started Wizard

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Step 1: Edit Business Rules

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Business Rules

• Business/IT policies that applies to UC Environment

Some Example Policies :

Default Call Manager Password

Default Call Manager PIN

Change Password on next login

Authorization Required for Add Order

• Provides a default template that applies to all domains

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Step 2: Add Infrastructure Devices

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Add Infrastructure Devices

• Task 2: Add CUCM, CUC, IM & P and LDAP to Prime

• Add Infrastructure to Prime• Communications Manager

• Unity Connection

• IM & Presence

• LDAP

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Step 3: Create Domains

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Provisioning Constructs

• Grouping of UsersDomain

• Physical LocationService Area

• What Users GetUser Roles

• Faster ProvisioningService Templates

Step 4: Add/Edit User Roles

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Provisioning Constructs

• Grouping of UsersDomain

• Physical LocationService Area

• What Users GetUser Roles

• Faster ProvisioningService Templates

Step 5: Infrastructure/User/LDAP/Domain Sync

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Infrastructure and User Synchronization

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LDAP Synchronization

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Domain Synchronization

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Infra/User/LDAP/Domain Sync

• Perform Infrastructure Synchronization on all UC Applications

• Perform User Synchronization on all UC Applications

• Perform LDAP Synchronization on all Domains

• Perform Domain Synchronization on all Domains

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Step 6: Create Service Area

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Provisioning Constructs

• Grouping of UsersDomain

• Physical LocationService Area

• What Users GetUser Roles

• Faster ProvisioningService Templates

Step 7: Service Templates

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Service Templates

• They help populating configuration parameters quickly.

• They help create uniform Device Description, Line description etc.

• Reduce errors drastically.

• Experts create them, Less skilled Helpdesk users use them blindly.

• They help take care of MACD in a matter of few seconds.

• Automate mundane repetitive tasks.

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Step 8 : Assign Provisioning Roles

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Assigning Roles

• Users can do multiple tasks in the organization.

Eg: • HelpDesk user, • Person placing the order, • Order Approver, • Phone MAC administrator, • Person in charge of phone Shipping.• Person in charge of Receiving Phones etc.

These roles need to be assigned to users.

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Step 9: MACD Operations using Prime Collaboration Provisioning

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Different Provisioning Work Flows

Order Placed

Order Approved Device Assigned Device Shipped Device Received Device Provisioned

Order Placed

Device Assigned

Device Provisioned

Order Placed

Order Approved

Device Provisioned

Order Placed

Device Provisioned

Work Flow 1

Work Flow 2

Work Flow3

Work Flow 4

Step 10: Batch Processing

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Batch Processing

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To Perform multiple provisioning tasks in one job.

For instance :

• Add 10 users

• Add 100 users and phones

• Provision a Site

Step 11: Getting Started Wizard

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Getting Started Wizard

• Integrates PCP with Applications : CUCM, Unity Connection, IM&P, Exchange, LDAP

• Sets up a Domain (user groups), a Service Areas (sites) and a User Role (policy)

• Creates a working site

• Provisions site related settings (device pool, partition, CSS, DN blocks, etc.)

• Imports basic dial patterns from CSV file.

• Builds a site for UC applications

• Reentrant

• Can export the built site as a PC Provisioning batch file

• Batch file can be fed back into the Setup Wizard to prepopulate next sites settings

• Batch file can be modified and fed into Setup Wizard

• Batch file can be modified and fed into the PC Batch Provisioning system

• Targeted for greenfield, single cluster environments

• Can be used during initial setup of a larger system

Initial setup of CUCM and PC Provisioning

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UC Provisioning Challenges

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Lack of Expertise

Complex Provisioning Policies

Time Consuming and Error Prone

Access control

Change Auditing

Site Rollouts

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How

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