clc member seminar june 16 - informal learning strategy - robin hoyle, learnworks

The Impossible Dream

Building a Strategy for Informal Learning

Robin Hoyle30 years in L&DChair of the World of Learning ConferenceAuthor

– Informal Learning in Organizationshow to create a continuous learning culture

– Complete Trainingfrom recruitment to retirement

Works as..– Senior Consultant

Learnworks Ltd– Learning & Technology Consultant

Huthwaite International

Do you have an L&D strategy?

a)We have an L&D strategy which drives all our work

b)I think we have an L&D strategy somewherec) We would like to have an L&D strategy but

we’re a bit busy at the momentd)What’s a strategy?

Do you try to manage informal learning

a)Yes it is a central plank of our work with the business

b)We try and encourage informal learningc) We leave informal learning to departmental

heads and team leadersd)You can manage informal learning?

Agenda

Hype, Urban Myths and Common Misconceptions

The Challenge

An L&D Response

A Strategy on One Page

Informal learning just happens. It is best left unmanaged.

We are committed to making the greenest mass market

cars in the world.

We will invest in technological solutions to meet our green energy

commitments.

Your KPIs for the next period include ensuring we score

best in emissions tests.

We must be seen to be greener than our

competition.

We are committed to making the greenest mass market

cars in the world.

We will invest in technological solutions to meet our green energy

commitments.

Your KPIs for the next period include ensuring we score

best in emissions tests.

We must be seen to be greener than our

competition.

Staff described a culture of “learned helplessness” within the organisation and the level of increased risk had become normalised within the trust. Staff had now accepted a standard of care that was unacceptable.

http://www.cqc.org.uk/location/RHU03/reports

Most informal learning will be enabled via Social Media, empowering peer to peer learning through sharing and user generated content

Centre for Learning & Performance Technologies Top 100 Tools survey 2015

Towards MaturityLearner Voice 2014

3%

90% of learning happens on the job

= 90% of learning happens on the job

90% of learning happens on the job

= 90% of learning happens on the job

Why do we spend so much money on the 10% when 90% of the

learning will happen if we spend no money at all?

The ChallengeHow do we define the role for L&D in a world of work dominated by search engines, social media and the status quo?

Role ClarityGoal ClarityMarginal GainsPerformance Directors

Preparing the Organisation for Change

D V F R

Kathie Dannemiller after David Gleicher

X X >

Dissatisfaction Vision First Steps Resistance/Cost

An L&D Response

10%20%

70%

Discove

r

Discuss

Develop

Continuing Professional Development (CPD)

An L&D Response

10%20%

70%

• Courses• e-Learning• Campaigns• Internal comms• Team meetings

• Coaching• Mentoring• Collaboration• Group planning• Peer to Peer

• Projects• Stretch targets• Secondments• Job Rotation/Shadowing• Developmental KPIs

Formal Informal

Discover Discuss Develop

CPD as a Driver for Informal Learning

9 x CPD activities per year

of which

3 Start from a Reflection on Practice

The informal learning continuum

Seek

Sense

ShareInformal learning is

a continuum

www.jarche.com

A recent study of Weibo users showed comprehension suffers when people are expecting to share what they read and see online.

Tonglin Jiang, Yubo Hou , Qi Wang March 2016

Social = Learning?

Seek = Signpost resourcesSense = Assignments Share = Collaboration Platform

Informal learning is a continuum which requires organisational involvement

Seek

Sense

Share

Signpost

ResourceSupport

Respond

Enlist

Valid

ate

Publicise

A Strategy on One Page: The 6 As

A

A

A

A

A

A

Aim

Activity

Audience

AssessmentActions

Assistance

The essence of strategy is

deciding what you are NOT going to do.

Michael PorterHarvard Business School

Thank You. Any Questions?

How confident do you feel about being able to write a SOOP which

incorporates informal learning into your L&D mix?

a) Very confident and raring to gob) I’ll give it a go but I’m apprehensivec) Help!!!d) It’s not for me

www.learnworks.org.uk robin@learnworks.org.uk

00 44 1422 881873

@RHoyle

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