cloud services - terena.org · cloud services kees neggers. opportunities dutchh h d & hh...

Cloud servicesKees NeggersKees Neggers

OpportunitiesOpportunities

h h h d & hDutch higher education & research organizationsinterested in using cloud services:

feature richshort development cycles

familiar to their users

cost reductioncost reduction

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Vendors - offerVendors - offer

-approach Dutch higher education & research (2008)

-Special offers- ‘free’ educational versions of their

online collaboration platforms: online collaboration platforms: Google Apps & Microsoft Live@edu

-However- Unclear specifications- vendors target institutes individually

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Google AppsGoogle Apps

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Microsoft Live@eduMicrosoft Live@edu

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ResponsRespons- Higher education & research organization join

f h dforces: SURF negotiates with vendors1 voice

- Goal: clear understanding on organizational and technical aspectsaspects

equal conditions for all160 member organizations160 member organizations1 million users

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Economy of scaleEconomy of scale

Cloud Cloud vendorvendor

UniversityUniversity

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20K users

Economy of scaleEconomy of scale

Cloud Cloud

SURFSURF

vendorvendor

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1M users

Economy of scaleEconomy of scale

AllAll Cloud Cloud NREN’sNREN’s vendorvendor

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Benefits for vendorsBenefits for vendors- One-stop-shop

d ll h1 gateway to 160 organizations and 1 million tech savvy users

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Functional aspectsFunctional aspects- End-users

favor generic collaboration servicesinstead of course specific online learning systems- E-mail- Document sharing- Presence & Instant messagingPresence & Instant messaging- Webconferencing (videoconferencing and

whiteboarding)

- Both Google and Microsoft offer a compelling set of services

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Functional aspectsFunctional aspects

- System managers

- Need customization: look-and-feel of University

- Access to log filesAccess to log files

- Access to support specialists from vendor

- Not all IT departments are eager d h l dto adopt the cloud

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Non-exclusiveNon-exclusive- Higher education and research need to be able to

l d f l l duse cloud services from multiple vendors

benefit from the diversity of the cloudmix and match

- Interoperability?Interoperability?- web based- rich client applications

multiple operating systems- multiple operating systems- multiple (mobile) devices

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Idendity managementIdendity management- Cloud vendors suggest:

“ k f ”“We take care of your user accounts”

- Higher education and research organizations need to stay in control of their identity management:

For each userFor each user1 user account stored and managed at the home organizationto log in to all internal and external servicesto log in to all internal and external services

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SURFfederatieSURFfederatie

b d l d- Connect SURFnet member organizations and cloud vendors to federated authentication system

SURFfederatie

authentication hubauthentication hubprotocol translation

Each organization has to maintain only- Each organization has to maintain only1 connection

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SURFfederatieSURFfederatie

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SURFfederatieSURFfederatie- Connecting Google:

2 k2 weeks

- Connecting Microsoft:2 years(technical issues)

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Privacy and legal aspectsPrivacy and legal aspects

- Storage of data?l l lLocation – legal implications

- outside of own country- inside European Union- inside United States

- Who has access to data?Who has access to data?data mining?

Data portability- Data portabilityImporting and exporting data migrating to different vendor

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Privacy and legal aspectsPrivacy and legal aspects

- Google data storagel ” h h ld”unclear statement: ”somewhere in the world”

Showstopper for a number of Dutch Universities

- Microsoft data storageregion specificfor Europe: for Europe: Dublin (primary) & Amsterdam (secondary)

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License agreementLicense agreement- Central license agreement for all member

h h dorganizations through SURFdiensten

- Googletook time to establish (1,5 years)no previous experience in dealing with a license through a NRENthrough a NREN

- Microsofthistory of centralized license managementhistory of centralized license management

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PilotsPilots- Start small, scale fast

- Google pilot at Open University- Microsoft Live@edu pilot at University of Tilburg

- Other member organizations benefit from pilot results and experiencepilot results and experience

Share experiences in cloud services community

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Current statusCurrent statusGoogle-5 member organizations use Google

Microsoft-Deploys new production release of Live@edu:compatible with federated authentication (SURFfederatie)October – USA October USA November – Europe

University of Tilburg: live in 2010-University of Tilburg: live in 2010Three other Universities: live in early 2011Number of other Universities are planning the adoption of Live@edu

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Current statusCurrent statusGoogle-Focus on end-users (bottom-up approach)Find it harder to deal with institutions (enterprise ICT)-Unclear data storage policy – is affecting adoption-Fast implementation of new technologies - web centric

MicrosoftMicrosoft-Focus on enterprise (top down approach)-Legacy: cloud services vs local services (Microsoft Office on the desktop)(Microsoft Office on the desktop)

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Other vendorsOther vendors

SURFnet is currently negotiating with:

- Cisco (WebEx webconferencing)o ( b b o g)- IBM (LotusLive)- Adobe- Blackboard- Blackboard

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Collaboration InfrastructureE bli D i S iEnabling Dynamic Services

- Next step in App 1 App 1

connecting and integrating internal IT systems

App 1 App 1

storage computingresources

a yand external cloud services App 1App 1

devices &apps devices &instruments

teams

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Collaboration InfrastructureE bli D i S iEnabling Dynamic Services

- 1 user accountApp 1 App 1

Single sign-on

- Centralized team

App 1 App 1

storage computingresources

a d amanagement

- Data sharing App 1App 1

devices &- Data sharing between online applications, devices

d i t t

apps devices &instruments

and instrumentsteams

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Next stepsNext steps- Working together on e-Infrastructure

Collaboration between e-Infrastructure users and providers

Agreements with vendorsPolicies, standards and interoperabilityPolicies, standards and interoperability

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