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Commercial
S E R V I C E S
CATASTROPHE. DISASTER. EMERGENCY. CRITICAL, DAMAGE. HURRICANES. BLIZZARDS.TORNADOES. LIGHTENING STRIKES. ICE STORMS. EXPLOSIONS. COLLISIONS. INDUSTRIAL DISASTERS. HAZARDOUS MATERIALS. FUEL SPILLS. SEWER. FIRE. WATER. SMOKE. WIND. VANDALISM. AUTHORITY. SAFETY. EVACUATION. LOSS. RISK. RELOCATION. COMPENSATION. IMMUNIZATIONS. INTERRUPTION. DEPRECIATION. RISK. DAMAGE ASSESTMENT. INSPECTION. INSURANCE. CLASSIFICATION. RESPONSIBILITY. PRACTICE. PROCEEDURES. INVENTORY. MATERIALS. DOCUMENTATION. TECHNOLOGY. RECOVERY. CAPABILITY. RESOURCES. INVENTORY. ANAYLISIS. CUSTOMER SERVICE. QUALITY. CONSTRUCTION. RESTORATION. RECONSTRUCTION. RENOVATION. CATASTROPHE. DISASTER. EMERGENCY. CRITICAL. DAMAGE. HURRICANES. BLIZZARDS. TORNADOES. LIGHTENING. STRIKES. ICE STORMS. EXPLOSIONS. COLLISIONS. INDUSTRIAL DISASTERS. HAZARDOUS MATERIALS. FUEL SPILLS. SEWER. FIRE. WATER. SMOKE. WIND. VANDALISM. AUTHORITY. SAFETY. EVACUATION. LOSS. RISK. RELOCATION. COMPENSATION. IMMUNIZATIONS. INTERRUPTION. DEPRECIATION. RISK. DAMAGE ASSESTMENT. INSPECTION.
Our Business Is Putting You Back In Business.
www.instarservices.com1.800.555.8006NATIONAL DISASTER TEAM
restoration • reconstruction • technical services
Marketing & Business Development SummitBusiness MentorsApril 21, 2010
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NATIONAL DISASTER TEAMC o m m e r c i a l
LEADER IN COMMERCIAL DISASTER RESTORATION To be the premier provider of disaster restoration, reconstruction, and multi-
family renovation nationwide.
PREMIUM QUALITY - IMMEDIATE SERVICE Consistently deliver outstanding service and premium quality to every
customer through immediate response, highest in quality workmanship, priority account management and world-class talent.
OUR MISSION
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w w w . i n s t a r s e r v i c e s . c o m
NATIONAL DISASTER TEAMC o m m e r c i a l
OUR DIFFERENCE
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SOLUTIONSA full-service general contractor providing a single-source solution:
Emergency response Restoration Reconstruction Technical Services
STRENGTHCurrently second largest disaster recovery and reconstruction company in North America:
18 offices…and growing. Forward deployed fully equipped 53’ rapid response trailers [RRT] Strategically positioned to serve client’s sites
w w w . i n s t a r s e r v i c e s . c o m
NATIONAL DISASTER TEAMC o m m e r c i a l
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OUR HISTORY
06 07 08 09
Towerbrook PrivateEquity Firm Acquires and merges four companies to form InStar Services Group
ServiceMasterPurchases the InStar Services Group
ServiceMaster Goes private• InStar to be the
large- loss commercial arm of ServiceMaster in North America
• Plan didn’t work - franchisees would not refer to InStar
BlackEagle Partners Acquires InStar
Mark DavisTakes over as President & CEO
FLORIDAFounded,1972
MASSACHUSETTSFounded,1979
VIRGINIAFounded,1982
TEXASFounded,1988
TEXASFounded, 2002
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2010
Headquarters moves to Michigan
Two acquisitionsin Q1, more to follow.
w w w . i n s t a r s e r v i c e s . c o m
NATIONAL DISASTER TEAMC o m m e r c i a l
WHY INSTAR?
PRIORITY Turn-key project management – just ONE phone call!
IMMEDIATE RESPONSE When you’re out of business it costs time, money, and even market share.
We will be there – ANYWHERE, ANY TIME!
Full Service: Emergency Services to Complete Reconstruction
SOLID FINANCIALS Can finance most any size project Strong balance sheet Great financial partner (BlackEagle Partners)
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w w w . i n s t a r s e r v i c e s . c o m
NATIONAL DISASTER TEAMC o m m e r c i a l
Complete fire/water damage & restoration Structure cleaning Water extraction Drying & dehumidification Selective & full demolition Technical Services: Electronics & machinery Contents: Inventory, cleaning & storage Document Recovery: Onsite/offsite Freeze dry chamber Emergency power & security Air duct cleaning Onsite/offsite Ozone Treatment
EVERYTHING OUR COMPETITORS DO.
WE JUST DO IT BETTER.
SERVICE CAPABILITIES
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EMERGENCYSERVICES
w w w . i n s t a r s e r v i c e s . c o m
NATIONAL DISASTER TEAMC o m m e r c i a l
Complete project management Structural restoration Project estimating Capital improvements Interior/exterior renovation Qualified structural engineers at our disposal
THE INSTAR DIFFERENCE? OUR PEOPLE.
SERVICES CAPABILITIES
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RESTORATION
RECONSTRUCTION
RENOVATION
w w w . i n s t a r s e r v i c e s . c o m
NATIONAL DISASTER TEAMC o m m e r c i a l
Certified Mold Remediators Asbestos Survey Required on Commercial Buildings Certified in Asbestos Training Strongest Environmental Compliance Plan (ECP) in
the industry Regional & National Environmental Health & Safety
Managers
THE CLEAR MARKET LEADERIN ENVIRONMENTAL COMPLIANCE.
SERVICES CAPABILITIES
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ENVIRONMENTAL CONDITIONS
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NATIONAL DISASTER TEAMC o m m e r c i a l
EXTRAORDINARY PEOPLE FOR EXTRAORDINARY RESULTS. We’re constantly recruiting talent. We have 105 new employees in the past
13 months.
Thorough pre-employment background check and drug screening.
Well-trained and certified employees that comply with all OSHA standards.
Employees receive regular re-certification training on safe workplace procedures and hazardous material handling.
OUR “SECRET SAUCE?”
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w w w . i n s t a r s e r v i c e s . c o m
NATIONAL DISASTER TEAMC o m m e r c i a l
MANAGEMENT TEAM
MARK DAVIS, CEO Founder of BELFOR USA − Proven track record
JIM GUILLAUMIN, CFO
JIM STANILIOUS, BUSINESS DEVELOPEMNET Marsh NYC for 13 years
JOHNNIE SMITH, MULTI-FAMILY
BERNARD POOLE, LARGE LOSS AND NY Top producer at BELFOR
Founder of BPR
MAC PATTERSON, FOUNDER
JIM WILSON, FOUNDER
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w w w . i n s t a r s e r v i c e s . c o m
NATIONAL DISASTER TEAMC o m m e r c i a l
Will be there for you
WHEN DISASTER STRIKES
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w w w . i n s t a r s e r v i c e s . c o m
NATIONAL DISASTER TEAMC o m m e r c i a l
PRIORITY RESPONSE EMERGENCY PROGRAM (P.R.E.P.) Prepares for and manages all phases of restoration,
reconstruction, repair and project management.
EXCLUSIVE PROGRAM For our Preferred Clients nationwide through a single
emergency response number: 1-800-555-8006.
CALL CENTER Ensures uninterrupted service for your business.
MAJOR CATASTROPHE OR SINGLE EVENT Our mitigation and large loss specialists mobilize
anywhere, any time!
THE P.R.E.P. ADVANTAGE
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24 HOURS 1-800-555-
8006
PRIORITY RESPONSE EMERGENCY PROGRAM
w w w . i n s t a r s e r v i c e s . c o m
NATIONAL DISASTER TEAMC o m m e r c i a l
CASE STUDY #1
COBO HALLDetroit, MI [January 2010]
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C O B O
NATIONAL DISASTER TEAM
North American International Auto Show
01 |21 |10
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w w w . i n s t a r s e r v i c e s . c o m
NATIONAL DISASTER TEAMC o m m e r c i a l
CASE STUDY #2
expect great things
TORNADOCordova, TN [August 2009]
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NATIONAL DISASTER TEAM
Morning after tornado.
08 |01 |096:00AM
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NATIONAL DISASTER TEAM
Store front wall being stabilized during exterior clean up.
08 |01 |0910:30AM
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NATIONAL DISASTER TEAM
Second desiccant set up 25K CFM’s (east side front right entry).
08 |02 |098:00PM
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NATIONAL DISASTER TEAM
Interior mitigation continuing (selective ceiling tile removal and desiccant drying)
08 |02 |098:00PM
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NATIONAL DISASTER TEAM
6 new package units set. 8 of 9 units operational.
08 |02 |0912:00PM
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NATIONAL DISASTER TEAM
Equipment removed. Exterior clean. Ready for soft reopen at 5:45 AM.
08 |07 |095:45AM
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NATIONAL DISASTER TEAM
Morning of Grand Reopening
08 |08 |096:00AM
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w w w . i n s t a r s e r v i c e s . c o m
NATIONAL DISASTER TEAMC o m m e r c i a l
$100+ million company (non-storm year)
No bank debt
Strong financial partner (BlackEagle Partners)
300 full-time employees
Strong subcontractor base
Strong branches across the U.S.
Acquiring market leaders in Arizona and California in 2010
Five (5) year acquisition plan
Dedicated Large Loss team
CAPACITY & SCALE
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NATIONAL DISASTER TEAMC o m m e r c i a l
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Our Business Is Putting You Back In Business.
START YOUR RECOVERY PROCESS
WITH
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