competitor product analysis
Post on 18-Dec-2021
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Auto/Mate Dealership Systems 4 Airline Dr. Albany, NY 12205 877.340.2677
COMPETITOR PRODUCT ANALYSIS
2
R&R VS. Auto/MateCOMPARISON OF DMS
PRODUCTS & FEATURES
2 1
SALES AND F&ICallbright is a phone system that integrates with Reynolds & Reynolds to track phone traffic that goes in and out of the dealership Callbright
Auto/Mate does not have a similar product.
Contact Management is Reynolds & Reynolds version of CRM.
Contact Management
This program is similar to Customer/Mate
dealerPAD allows you to quickly create prospects, search inventory, and manage prospects' desired and trade vehicles, on the lot or at home anytime, using Contact Management on your iPad.
dealerPADThis is basically a mobile version of Contact Management
eNegotiator, part of Reynolds Retail Management System, helps you better engage customers and provide them with a more positive, interactive negotiation experience. With Contact Management and Desking, you can create a more positive negotiating experience by easily communicating client information and deal expectations to the sales manager without having to leave the customer’s side.
eNegotiator
This is a tool that allows the salesperson and manager to go back and forth quoting different payments without the salesperson leaving the customer. Almost like a mobile desking.
Equity Calculator estimates the equity position of customers who have purchased a vehicle from your dealership. The customer's equity position is easy to view on several commonly used screens within Contact Management.
Equity Calculator
Auto/Mate does not have a similar product.
Lead Management provides built-in processes around capturing leads and managing unsold prospect activities.
Lead Management
We have similar capabilities in Customer/Mate
Naked Lime Marketing is a complete, full-service agency specializing in traditional and digital marketing, advertising, and web services for automotive retailers.
Naked LimeWe have a ftp feed integration with Naked Lime
With Reynolds Integrated Telephone System, you don't have to choose between productivity and customer service. It combines deep integration with ERA and Contact Management and enhanced phone features like retrieving voice mail from both your phone or your PC, emailing a voicemail, interactive voice responses, automated afterhours attendants, call distributions, and more. • Inbound and outbound call tracking. • Customer information on-screen before you answer.• Automated voice messaging.• Access the system on any iPhone® or Android™ mobile device with the MyRITS application.
R&R Phone System
Auto/Mate does not have a similar product.
Reynolds & Reynolds Product Auto/Mate Comparison
2
Online service scheduling Service Portal We have Rev/Mate
College-educated, US-based callers are trained to communicate on your behalf, using non-confrontational, survey-based calls. Our professional team can:Ensure your sales and service calls are consistent and timely.Glean quality insight into how your staff interacts with your customers. Make, confirm, and reset appointments for vehicle purchases and repairs. See real-time call results in Contact Management.
Virtual Customer Care
Auto/Mate does not have a similar product.
Vehicle Inventory Management Solution
Vehicle Inventory Solutions
Vehicle Merchandising
AddOnAuto equips and trains dealerships to sell accessories effortlessly, without the hassle of maintaining a huge physical inventory.We have been assisting dealers since 2008 and our customers have seen accessory revenues increase by 50% to 500%. The average per copy sales of accessories for AddOnAuto dealers is more than 475 dollars.
AddOnAuto
Auto/Mate does not have a similar product.
R&R version of AIS Rates & Residuals We have a similar integration through AIS
Credit Bureau Inquiry
We have a similar integration through 700 Credit
Desking We offer desking
This is a fancy F&I Menu docuPAD We offer Option/Mate
ERA F&I Auto/Mate does not have a similar product.
This is the capabilty to create laser printed forms and electronically sign.
F&I eForms We can print laser forms
F&I Flatbed Printer We offer similar printers
F&I MenusWe offer Option/Mate
Reynolds & Reynolds Product Auto/Mate Comparison
SALES AND F&I
2 3
This appears to be a program similar to our service estimating system, maybe a little more robust
Advanced Service We offer a service estimating system
R&R SPG Electronic Parts Catalog
We interface with most parts catalog companies (ex Sanp On, Microcat)
R&R Menu selling for service Factory Style Maintenance Menus
We offer a similar product through Rev/Mate
Intelligent Forms Printing is a laser document network solution. It converts Reynolds print streams into intelligent documents, enabling you to create one-to-one marketing opportunities triggered by specific criteria such as the make, model, year, or mileage of vehicles brought in for service. This opens the door to greater sales and service revenue, increased customer loyalty and improved productivity.
Intelligent Forms Printing
Auto/Mate does not have a similar product.
One-Step Service helps your dealership better compete with independent quick-repair shops and grow your quick-service business by dramatically speeding up the process for repair order write-up of minor repairs and services. By allowing your advisors to write up, invoice, and accept payment for quick service in one simple step, One-Step Service reduces the number of keystrokes by up to 80 %! Supports ""30 minutes or less"" services by speeding up the write-up, invoicing, and payment processes. • Helps increase customer satisfaction and retention by meeting and exceeding customers' expectations. • Enables the service department to automatically bill out parts. • Automatically tracks your quick-service business in a separate department, making it simple and easy to report to your manufacturer. • Pulls pricing information from Service Price Guides, so all prices are accurate and complete.
One-Step Service
Auto/Mate does not have a similar product.
Increase your revenue, prevent inventory from growing stale on the shelf, and expand your market by selling parts and accessories online with Parts and Accessories Portal™ powered by Naked Lime Marketing.
Parts & Accessories Portal
This is a third party program through Naked Lime
R&R parts scanning solution Parts Barcoding Solutions
We offer parts scanning for receipting of inventory. We integrate with a third party company called IPS for this.
Reynolds & Reynolds Product Auto/Mate Comparison
FIXED OPERATIONS
4
Reservation Manager is an upgrade to ERA-IGNITE giving you an in-depth look at information to manage your service resources, effectively load your shop, and provide the best service to your customers. • Control shop resources, transportation types, and waiter capacity. • Schedule appointments based on available appointment dates/times and other vital shop resources. • Manage transportation types (loaner, rental, shuttle, valet) to help ensure your customers’ needs are met. • Track which customers can receive loaner cars. • Create custom categories and track time to sell. • (Possibilities: Sublet, Diagnosis time, Detail, Accessories, PDI)
Reservation Manager
We have some aspects of this in Rev/Mate
RFID for Service helps your dealership deliver the personalized service your customers expect while improving advisor efficiency. Keep advisors aware of arrivals with email and system notifications. • Promote faster write-up as customers are flagged upon arrival. • Display appointments for the day, arrival time, and lane. • Increase exposure to service specials and recommended services.
RFID for Service
Auto/Mate does not have a similar product.
R&R SPG SPG We offer a similar product through our SPG's
Improve customer loyalty and service revenue by bringing your service department online. Service Portal makes your dealership more accessible, more convenient, and far more efficient.
Service Portal Offer similar features in Rev/Mate
Service Relationship
Manager (online appointments)
Rev/Mate
R&R service mobile Service Sales Kits
Similar to our service mobile
Keep customers informed on the status of their vehicle automatically through RFID antenna locations, RO Closeout, and Service Dispatching. • Display only the statuses you want to show. • Customize what information is shown. (i.e. – Name, Appointment Time, Advisor, Vehicle) • Increase exposure to dealership specials with full and half-page ads.
Service Status Board
We offer parts scanning for receipting of inventory. We integrate with a third party company called IPS for this.
R&R dispatch program Technician Dispatch
This is similar to our dispatch
Reynolds & Reynolds Product Auto/Mate Comparison
FIXED OPERATIONS
4 5
R&R GL Inquiry screen Account Analysis This is our #31 GL Inquiry
R&R Apay Accounts Payable Management
This is our Apay
Biometric Authentication uses a fingerprint reader to allow employees to access your POWER system by clocking in and out.
Biometric Authenthication
Auto/Mate does not have a similar product.
Maximize efficiency and gain greater control over your entire collections process. Instead of running a schedule and working from a paper copy, your accounts receivable associates can conveniently view a list of past due customer balances from their computer screen. Lists are updated daily and are sorted by the amount due, helping ensure that customers who owe the most money are contacted first. The employee's screen will also display the last date of contact and the number of days past due. Future follow-up dates can be entered, and additional notes can be added to the screen. Establish your own timeframe status in which customers are contacted, such as past due, delinquent, or the standard 30, 60, 90 day overdue settings.
Collections Management
Auto/Mate does not have a similar product.
R&R's AMU Computer Assisted Instruction
We have AMU
Dashboard We have a Dashboard
Dealership Forms Auto/Mate does not have a similar product.
http://www.reyrey.com/solutions/power/bus_ee_mgmt/doc.asp
Document Retrival We offer similar integrations through Scan 123, ET File and One View
R&R Report Generator General Manager We have our report generators
Human Resource Management (HRM) creates an electronic personnel folder with instant, on-screen access to a complete listing of employee information from a single database. The software enables you to easily share vital employee data throughout your POWER system, track important information, and review comprehensive reports. This information is carefully secured and can only be accessed by authorized users.
Human Resource Management
Auto/Mate does not have a similar product.
Instant DOC This is like our DOC program
Writing checks outside of your payroll cycle can be time-consuming and frustrating. Gain total control over your check writing process with Instant/Trial Check (CHK). With the powerful set of features the software offers, you can easily write, review, edit, and print checks.
Instant/Trial Check This is our quick check program
Reynolds & Reynolds Product Auto/Mate Comparison
ACCOUNTING
6
Automatically target specific groups of customers in your database for followup contact, and send them text messages, professional letters, and e-mails through seamless integration with Microsoft® Word and Outlook, with the Outbound Correspondence and Communication software (OCC). When used with your Internet Business Connection (IBC) server, you can send instant e-mail notifications to customers based on defined "events" in your computer system. You can even separate types of mailings so you can communicate electronically with customers who have e-mail addresses, via text messages for those customers preferring to be contacted in this manner, or through traditional letters to customers without e-mail addresses.
Outbound Correspondence and
Communication
This sounds like it works similar to our mail merge program in our report generators
Payroll We have a payroll program
R&R Payroll Reporting
Payroll DownloadThis is basically payroll reporting which we do
The Reconciliation and Adjustments application allows you to easily complete your adjusting entries on the spot and better control your account data
Reconcillation and Adjustments
We can do adjustments in oour inquiry screen in the drill down, This seems to be a feature for power users only
With our web-based reporting tool, quickly and easily access critical business information to monitor the overall financial health of the dealership anywhere at any time. Base decisions on transactional data instead of performance indicators
ReverseRisk Not sure the purpose of this program but we have docs, financial statements and other reporting that does this.
This is an online payment program ReyPAY Auto/Mate does not have a similar product.
Hiring just one wrong applicant can cost your dealership thousands to millions of dollars. Reduce that risk with ScreeningOne. Be more confident in employment background screenings and make more informed hiring decisions. ScreeningOne gives you the highest level of customer service, information based on integrity, and secure, streamlined technology.
ScreeningOne Employment Background Screening
Auto/Mate does not have a similar product.
Time Clock We have Time/mate
Reynolds & Reynolds Product Auto/Mate Comparison
ACCOUNTING
6 7
DealerTrack VS. Auto/MateCOMPARISON OF DMS
PRODUCTS & FEATURES
1
SALES AND F&IDigital Retailing allows customers to start the vehicle purchase process online and shop by payment, calculate vehicle-specific payments, value their trade-in, apply for financing, or even explore F&I products.
Digital Retailing Auto/Mate does not have a similar product.
Creates a personal and collaborative in-store experience that smoothly shifts deals started online into the showroom, and maximizes your sales and satisfaction potential• Direct Access to Lead Information • Pick up where the customer left off through lead data directly from your Digital Retailing-enabled website – or from additional lead source providers• Data Matching for Vehicles • Easily search your dealership’s inventory by VIN number, YMMT, Stock #, preferred monthly payment or “build a vehicle” option - Program Option Review • Review payment options, display available rebates and incentives, then quickly apply them to the payment quote • A Process that Wins Deals • Streamline the credit application process with a full form credit application that can be completed directly on the iPad.
Digital Retailing Showroom App
We have some of these features in our desking system, however it is not in the form of an app.
Securely track your deals within the finance workflow on your iPad®, iPhone® or Android™ device. Whether you are away from the dealership, on the lot, or in the showroom, you can access credit application and contract activity easily.
F&I Mobile App Auto/Mate does not have a similar product.
DT Desking Desking (Salesmaker)
Desking
DT bookout feature through N.A.D.A., Kelley Blue Book
Vehicle Valuation Today we offer NADA Bookout through Customer/Mate
DT Credit Bureau integration Credit Apps & Bureaus
We can push to Dealer Track, have a B-Directional integration with Route One and can push credit to 700 Credit.
DT F&I Menu Menu Selling We have Option/Mate
DT e-contracting Electronic Contracting
We can submit E-Contracting to Route One
DT Red Flag Compliance Program F&I Compliance We have 700 Credit we interface with for Credit and Compliance, we also offer menu disclosures within Option/Mate
Dealer Track Product Auto/Mate Comparison
1 2
SALES AND F&IAccelerated Title takes the vehicle title payoff process and title release from weeks to days, reducing the industry standard timeframe from 12-18 days to as little as 4-6. That’s a significant reduction. You receive payoff requests directly through Dealertrack, and provide a precise payoff amount directly to dealers. And for the first time, you can provide your dealers with access to track title status, as well as a convenient way to review statements and transactions.Accelerated Title reduces the vehicle title payoff process and title release time from weeks to days. Lender receives funds the same day dealer receives title, reducing the standard funding “lifecycle” of about 12 days to just four. That’s the benefit of total integration between dealer and lender.
Accelerated Title
Auto/Mate does not have a similar product.
Accurately inventory your new and used cars with Vehicle Wizard. Download vehicle inventory from your Dealertrack DMS, physically scan your inventory and then use this solution to identify vehicle location and to report any non-scanned vehicles. This report also notes vehicles that were scanned but not downloaded from your DMS, allowing for easy reconciliation.
Bar Code Scanning
We offer a similar program
You can integrate your financing business with your General Ledger through the Dealertrack DMS. Managing financial contracts through a third party doesn’t necessarily provide an accurate view of your total business. Dealertrack’s Buy-Here Pay-Here solution integrates financing information in real-time, so you’ll always know how your portfolio is performing.With Dealertrack DMS Buy-Here Pay-Here, you’ll have access to up-to-date information on payments, bank deposits and collections. You can get a high-level view of your financing business or drill down into the details of a specific contract. You’ll have the information you need to successfully run your financing business, while you also eliminate the need to enter information twice or import data.
Buy Here Pay Here
Auto/Mate does not have a similar product.
Dealer Track Product Auto/Mate Comparison
3
FIXED OPERATIONSGrow Fixed Operations revenue and gross profit with Service Pro, a powerful electronic inspection tool and shop optimization software. Service Pro facilitates thorough, electronic multipoint inspections with a guided process that seamlessly communicates with your DMS. Mobile Mechanic breaks the tethers tying technicians to their computer terminals. Available on any current generation iOS device, this Service Pro add-on option is a powerful inspection tool your technicians can bring with them anywhere in your dealership.A unique call center solution complements your operations and keeps your CSI high. Staying in regular contact with your customers can be the single most important way to retain their business. Service Pro’s call center solution keeps you in the forefront of your customers’ thoughts.Service Pro provides insight into fixed-ops sales and team dynamics in a way never before possible in our industry. Easy to use and incorporated into every aspect of the system, Service Pro’s reporting feature gives managers the ability to customize daily reports.A guided inspection process ensures every vehicle is examined in detail, when your technician begins an inspection, Service Pro provides a measured, forced process that must be completed step by step. The electronic multipoint inspection form ensures technicians never miss a step.The average technician can spend 20 minutes or more per RO at the parts counter and at the advisor’s desk. That lost time adds up quickly, and so does your lost revenue. Service Pro integrates with your DMS to provide instant, seamless and automatic communications.
Service Pro
We have some of these features between Sales/Mate and Dispatch
DT Service Mobile Service Check-in Service Mobile
DT Dispatch Service Dispatch Dispatch
DT SPG SPG SPG
DT MFG LTG Labor Time Guide We offer Labor Time Guides for various manufacturers
DT's Rental Porgram Daily Rental System We have a rental program minus the accounting piece
Bar Code Scanning We offer scanning for both parts and vehicle inventory similar to Dealer Track
Dealer Track Product Auto/Mate Comparison
3 4
FIXED OPERATIONSTired of finding errors in your credit card deposit caused by miskeyed information? Constantly chasing credit card receipts for vehicle deposits? Dealertrack has partnered with Element Payment Services to deliver fully-integrated and secure credit and debit card processing. This PCI-compliant payment solution features Point-to-Point Encryption (P2PE) eliminating your dealership’s contact with unsecured data. The DMS stores only non-sensitive data necessary to perform the payment transaction while Element handles all sensitive cardholder data, shifting the liability of credit card acceptance away from your dealership.Even if you’re under contract with your current merchant you can take advantage of integrated credit card processing by utilizing Element’s Gateway services. This option allows you to maintain your current merchant relationship while still experiencing all the benefits of integrated credit card processing.
Credit Card Processing
Auto/Mate does not have a similar product.
Dealer Track Product Auto/Mate Comparison
5
ACCOUNTINGGeneral Ledger Management
This is similar to our accounting module
Payroll and Personnel
Management
This is similar to our payroll
Document Management
They call it Reflections, we offer the same thing through ETFile, Scan 123 and One View
Dealer Track Product Auto/Mate Comparison
6
CDK VS. Auto/MateCOMPARISON OF DMS
PRODUCTS & FEATURES
6 1
SALES AND F&Ihttp://www.cdkglobal.com/solutions/digital-marketing
Digital Marketing Auto/Mate does not have a similar product.
Campaigns Auto/Mate does not have a similar product.
DataFresh® is an automated, integrated, data cleanup solution that corrects, updates and qualifies address records, tracks customer moves, and appends the information in your lists. We will pull your customers' information, clean those records, update them and then push the refreshed data back into your system.
Database Cleanse
Auto/Mate does not have a similar product.
This is an equity mining tool called Vehiclexchange: Reach nearly 100% of Service customers – regardless of where the vehicle was purchased • Prequalification from GM Financial or Dealers’ own credit criteria • Soft credit’ pull prequalifies consumers • Presents appropriate new vehicles to potential customers • Stacked OEM incentives and rebates included for replacement vehicles • Prequalified consumers receive customized emails and direct mailers • Personalized consumer portal
Automated Equity
We work with third party companies that do that
New Lot Intelligence is an innovative solution for managing New Car inventory, complete with pricing tools to help you integrate all applicable OEM incentives into your New Car pricing module. Simply click a button to syndicate to your various websites and your CDK DMS. If you are making stocking decisions with dealer trades or OEM orders without insights of three years of historical Sales data (pulled from the DMS) as well as the current market trends in your designated area, you could be compromising your potential profits.
New Lot Intelligence
Auto/Mate does not have a similar product.
CDK Used Lot Intelligence uses a scientific approach to help you price cars from your Used Car department, which can drive more profit. Plus now you can launch a vehicle directly to TradeRev‘s virtual auction platform.
Used Car Management
Auto/Mate does not have a similar product.
CDK Desking Desking Similar to our desking program
VIN Cleanse is a fully automated data cleansing service that refreshes your customer and vehicle relationships. It disconnects a vehicle from a customer when they no longer own it, providing you a cleaner vehicle and customer list for your marketing efforts. VIN numbers that are no longer relevant to you are cleaned from your system. It gathers data from your Dealer Management System then it automatically disconnects the outdated data and updates your records
VIN Management
We don't delete VIN information, removing VINS from customers is a manual process
CDK Product Auto/Mate Comparison
2
SALES AND F&ICredit Services This is similar to our 700 Credit
integration
CDK F&I Menu Menu Selling This is similar to our Option/Mate Menu
This is CVR Vehicle Registration We integrate with CVR
CDK e-contracting Digital Contracting We offer e-contracting through Route One
We now offer eForms Library with F&I LaserStation®, a fast and easy solution for your F&I department. As a F&I LaserStation or Digital Contracting customer, you have automatic access to our eForms Library—right from your CDK Dealer Management System (DMS) at no additional charge. You can view and order thousands of electronic F&I forms, including state, bank, insurance and OEM forms. We can even add your dealership-specific custom forms to the eForms Library—reducing or even eliminating the preprinted ones taking up space in your dealership. Plus, you will help reduce the number of contracts rejected or possible compliance issues faced by using outdated forms. As new forms become available from your lenders and third parties, you are automatically notified, so you can keep your deals up to date.
eForms Library
Auto/Mate does not have a similar product.
CDK F&I Menu and ratings F&I Providers We offer ratings through our F&I Menu
F&I Manager Training
We have AMU
N/A Vehicle Wizard Auto/Mate does not have a similar product.
N/A Key Tracking Auto/Mate does not have a similar product.
CDK Product Auto/Mate Comparison
2 3
FIXED OPERATIONSThis is CDK's version of Service Mobile Mobile Service
ApplicationsWe also offer a mobile solution
CDK's version of dispatch Electronic Repair Order
We offer dispatch
It's an easy-to-use application,ideal for quick lube lanes and fleet centers that need to service vehicles fast and move on to the next job. You can enter parts and labor information easily and write a repair order in only 30 seconds. Increase repeat business when you let Quick Repair Order print customer reminder stickers for the next time service is due. Customer vehicle history information is saved for the next visit, too.
Quick Repair Order Auto/Mate does not have a similar
CDK's SPG SPG We offer SPG's
This is CDK's Tech Workbench Technician Management
We offer dispatch
CDK MFG Warranty Integration Warranty Claims This is our warranty claim processing and LTG's
With Parts Delivery Management, you can confidently monitor and track customer orders and invoices electronically, right from the point-of-sale through the warehouse to delivery. You will find all your key Parts order and invoice information in one simple Smart Desk screen. It is easy to view work in progress in real time throughout the day, and management can view orders entered, carryovers from the previous day, plus orders picked, verified and loaded. Easily identify and correct issues with orders as soon as they miss the specified time criteria. If your customers want updates on their orders, you can answer inquiries quickly and accurately, helping to increase customer satisfaction, employee productivity and profitability.
Parts Delivery
Auto/Mate does not have a similar product.
Business Management
Auto/Mate does not have a similar product.
Whether it’s to keep your supplies well stocked, have the documents and forms you need when you need them, or maintain marketing materials—CDK EasySource has everything your dealership needs to succeed. CDK Global and Staples® have entered into a strategic alliance to provide a one-stop shop for documents, forms and supplies for Automotive, Truck, Powersports, Marine, RV and Heavy Equipment dealers to give you just that.
Forms & Supplies Auto/Mate does not have a similar product.
OEM Integrations We offer OEM integrations
CDK Product Auto/Mate Comparison
4
ACCOUNTINGElectronically capture and archive your customer's signatures If you have ever realized that a document or receipt is missing a signature after a customer left your dealership—a potentially costly mistake—look no further than Signature Capture, the easy way to save customers' signatures electronically. Have your customers sign invoices, receipts and work orders on a digital pad at the point of sale, and save the handwritten signature to your electronic filing cabinet. You can drastically reduce your paper-handling costs, speed up check-out processes, and eliminate the need to print forms for traditional signatures.
Document Management
Auto/Mate does not have a similar product.
Handling the many complicated processes of human resources (HR) management can be tedious and time-consuming. We’ve made it easy – from payroll processing to employee management to HR compliance. Explore our packages to see how we can help.
Human Capital Management
Auto/Mate does not have a similar product.
This CDK's version of e-payments Cash Management Auto/Mate does not have a similar product.
CDK Product Auto/Mate Comparison
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