concessionary travel cards - communications timeline...• local level communications and engagement...
Post on 01-Oct-2020
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Journey begins June 2019• Transition packs issued to councils to support the issue of new-style cards to new applicants• Council printers upgraded• New-style cards to be issued to new applicants and to replace lost or stolen cards, where possible
September 2019• All current card holders with old-style passes asked to reapply • Local level communications and engagement starts• TfW portal launched to allow online applications
November 2019• Marketing increases to reach all cardholders in a controlled way• All-Wales marketing campaign begins to target wider audience
Jan 2020Old-style cards no longeraccepted electronically on buses
Dec 2019• Communication and engagement to continue to urge cardholders to reapply• 31 Dec Deadline day - old cards cease to work on card readers
Journey continues
October 2019Community targeted activity to continue to reach most vulnerable
Concessionary Travel Cards - Communications Timeline
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