conflict management fdp
Post on 25-Jun-2015
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Differences and Clash
at work : Conflict
Management
Conflict is a difference in opinion or disagreement
WORKPLACE CONFLICT
WHY WORKPLACE CONFLICT ARISES?
BEING TAKEN FOR GRANTED
NO TWO PEOPLE THINK THE SAME
NO REWARDS OR ACKNOWLEDGEMENTS
MISCOMMUNICATION
NO CLARITY OF GOALS
EFFECTS OF WORKPLACE
CONFLICT
WASTE OF TIME AND ENERGY
BROKEN RELATIONSHIPS
REDUCED PERFORMANCE AND
PRODUCTIVITY
STRESS
DELAY IN ACTIONS ABSENTEEISM
VIOLENCE AND ACCIDENTS
Communicate – instead of conflict .
Clarify – instead of challenging.
Collaborative – instead of confronting.
Compliment – instead of criticizing.
Connecting – instead of confusing.
REMEMBER 10C’S
ESTABLISH CLEAR EXPECTATIONS
PRACTICING INTERPERSONAL SKILLS
LEARN TO WORK IN TEAMS
Speak up : openly, Honestly
and without feeling guilty or
emotional. Express needs and wants in
a healthy way. Do not let feelings bottle –
up in rage and explosion.
Change attitude and shift
perspective of people and
situation.
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THANKYOU – DR. JASMEEN PAWAR
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