consolidating support services: a how to guide

MAILCOM 2012 - Washington, DC. - April 15-18

Course #: OS396

Title: Consolidating Support Services: A How to Guide

Scheduled For: Tuesday, Round 9, (2:15-3:15 pm)

Presented By: James P. Mullan, CMDSM, EMCM, MQC National Operations Manager - Chubb Oce Business Services

Marlene O’Hare, CMDSM Supervisor Office Services Linde North America, Inc.

Please be courteous to others and switch Please be courteous to others and switch all communication devices to silent modeall communication devices to silent mode

MAILCOM 2012 - Washington, DC. - April 15-18 2

Welcome to Support Services

The mission of Support Services is to provide, in an

efficientefficient and effective effective manner, the following services:

• Mail Services• Shipping & Receiving• Reprographics Center• Messenger Center• Print Shop• General Office Services

MAILCOM 2012 - Washington, DC. - April 15-18

What Is Support Services

Today, Mail, Reprographics, Records

Storage, Purchasing, and other

administrative services fall together

under one Management Umbrella

MAILCOM 2012 - Washington, DC. - April 15-18

Consolidating Support Services

• Try and IDENTIFY IDENTIFY all the support services that can be lumped together.

• Look to ELIMINATEELIMINATE redundant activities.

• CROSS-TRAIN CROSS-TRAIN your staff and provide better service!

MAILCOM 2012 - Washington, DC. - April 15-18

YouYou Must Be Willing To Change

• See the Vision before it Arrives

• Think BIGBIG

• Encourage

• Set and Maintain High Expectations

• Consistently use Polite Phrases

MAILCOM 2012 - Washington, DC. - April 15-18

Why Consolidation Is A Given

You work for everyone and with everyone. You are the “natural” go to persongo to person, use this to your advantage.

Remember an automatic “NO” is not in our vocabulary.

NetworkNetwork with everyone, build your knowledge about

your company and how it works.

MAILCOM 2012 - Washington, DC. - April 15-18

Get The Word Out

**Invite administrative assistants, managers, staff, etc. tell them how best to use your department.

Showcase what your staff does. Praise your staff often and loudly.

**This is a good time to find out what other services your customers would like provided

MAILCOM 2012 - Washington, DC. - April 15-18

Embrace Consolidated Services

• Become Educated In Your Field -Take classes, watch trends.

- Read trade publications. - Network with associates, vendors, and trade

organizations

• Doing more with less is always an opportunity .Doing more with less is always an opportunity .

• Be the “go to” person. - Maybe it’s time to update your list of services.

• Beware of trying to incorporate too much and not having enough “hands” to do the job or enough end users for the service. Maybe a one off needs to be just that.

MAILCOM 2012 - Washington, DC. - April 15-18

Consolidating Support Services

Smile! Smile! Smile! Enjoy the diversity

of the job and look forward to being more creative

with the rest of your career.

MAILCOM 2010 – May 11-14, 2010 – Atlantic City, NJ10

Consolidating Support Services

Mission Statement Mission Statement It is our stated goal to continue and

expand on this tradition. In any service business, it is the attitudes and abilities of those peoplepeople involved that make the

difference.

MAILCOM 2010 – May 11-14, 2010 – Atlantic City, NJ11

Consolidating Support Services

Questions? Questions?

Comments? Comments?

Questions? Questions?

Comments? Comments?

MAILCOM 2012 - Washington, DC. - April 15-18

Presenters Information

James P. Mullan, CMDSM, EMCM, MDCOBS National Operations Manager - ChubbChubb & Son15 Mountain View RoadWarren, NJ 07095908-903-2869 W908-903-2027 F908-222-6488 CJMullan@Chubb.com James.Mullan@Oce.com

Marlene O’Hare, CMDSM

Linde North America, Inc.

575 Mountain Ave

Murray Hill NJ 07974

908-771-1275 W

908-771-1701 F

908-906-4961 C

marlene.o’hare@linde.com

marlene.ohare@linde.com