"content management environments" survey results from emc world 2014 - reveille software

Content Management Environments Findings from EMC World 2014

Question: In the next 12 months, what's changing

in your ECM environment?

ECM environment changes in next 12 months

3

More than 50% expect upgrades and/or migrations within a year

Upgrades

Consolidation

Migration

Adding

application(s)

Adding users/

departments

None of the

above

ECM environment changes in next 12 months

• Companies with more users are more likely

to migrate and upgrade

4

End Users Migration

1-1,000 26%

1,001-5,000 50%

>5,000 74%

5

Question: What are your top three (3) top concerns?

Top ECM concerns

6

Nearly half agree: Performance tuning; Preventing downtime; Improving/ reporting service levels; Increasing end-user experience visibility are top concerns

Improving/reporting

service levels

Performance tuning

Preventing

downtime

Increasing end-user

experience visibility

Regulatory/audit

compliance

Reducing support

tickets/Ops costs

Protecting docs

against theft/

unauthorized use

Other

A top three (3) ECM concern

7

• Downtime a greater cause of concern for

those with more users

• Scale amplifies the business impact of poor

performance and downtime

End Users Preventing Downtime

1-1,000 32%

1,001-5,000 55%

>5,000 74%

8

Question: How would you describe your weekly ECM

operations?

State of weekly ECM operations

9

70% experience at least some rough waters on a WEEKLY basis

State of weekly ECM operations

• With more users ECM operations get heated

with fire drills and war-room meetings

10

End Users Easy, breezy

1-1,000 32%

1,001-5,000 32%

>5,000 21%

Survey Finding

Scale

Change

Performance &

Operational Challenges

11

About the Survey

• 64 ECM respondents from leading corporations

• Cross section of ECM applications: 78% EMC Documentum, 42% EMC Captiva, 16% EMC Document Sciences xPression, 6% EMC Syncplicity, 14% Kofax Capture, 34% Microsoft SharePoint, 9% IBM Content Manger, 13% IBM FileNet P8, 3% Other

• Cross section of size of ECM implementations: 27% 1-1000 users, 34% 1,001-5,000 users, 30% >5,000 users, 3% <1 M PPY, 14% 1-12 M PPY, 13% >12M PPY

12

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