converging contexts across conversations: an … › wp-content › uploads › ...converging...
Post on 30-Jun-2020
3 Views
Preview:
TRANSCRIPT
Heather L. Walter • Elizabeth E. Graham The University of Akron Kent State University
Converging Contexts Across Conversations:
An Introduction to Communication
waL26023_00_fm_i-ix.indd 1 7/8/16 10:29 AM
Converging Contexts Across Conversations: An Introduction to CommunicationHeather Walter, Elizabeth Graham
Published by August Learning SolutionsCleveland, OH
www.augustlearningsolutions.com
Cover image: © Rawpixel Ltd/iStock/Thinkstock
© 2017 August Learning Solutions. All rights reserved. This book or any portion thereof may not be reproduced or used in any manner whatsoever, including but not limited to photocopying, scanning, digitizing, electronic storage or transmission, or in any other medium, without the express written permission of [August Learning Solutions or its licensors].
ISBN-10: 1-941626-02-5ISBN-13: 978-1-941626-02-3
Printed in the United States of America 20 19 18 17 1 2 3 4 5 6 7 8 9 10
waL26023_00_fm_i-ix.indd 2 7/12/16 11:30 AM
iii
Brief Contents
Chapter 1 Welcome to the School of Communication 1
Chapter 2 Introduction to the Field of Communication 9
Chapter 3 Rhetorical and Public Communication 21
Chapter 4 Interpersonal Communication and Personal Relationships 35
Chapter 5 Small Group Communication 59
Chapter 6 Family Communication 81
Chapter 7 Organizational Communication 103
Chapter 8 Intercultural Communication and Cultural Diversity 121
Chapter 9 Mass Communication 141
Chapter 10 Social Media Communication 163
Chapter 11 Film/Video 185
Chapter 12 Journalism 207
waL26023_00_fm_i-ix.indd 3 7/8/16 10:29 AM
Chapter 13 Public Relations 223
Chapter 14 Health Communication 251
Chapter 15 Careers in Communication 275
iv Brief Contents
waL26023_00_fm_i-ix.indd 4 7/8/16 10:29 AM
v
Chapter 1Welcome to the School of Communication 1
Media Studies 2
Public Relations 3
Strategic and Organization Communication 3
Academic Resources 6Tutoring Services 6University Libraries 6
Health, Wellness, and Safety 6Student Health Services 7Office of Accessibility 7Emergency Resources 7
Useful Student Services 7Office of Financial Aid 8In-person Assistance with Financial Aid, Registration, and Cashiers 8Laptop Checkout 8Computer Repair Services 8
Chapter 2Introduction to the Field of Communication 9
Introduction 10
Defining Communication 11
Approaches to Communication 12
Models of Communication 12
Communication Contexts 16
Summary 17
Key concepts 18
References 18
Discussion questions 19
Chapter 3Rhetorical and Public Communication 21
Introduction 22
Rhetoric’s Ancient Roots 22Classical Rhetoric 23
Rhetoric’s Current Applications and Future Implications 26
Rhetorician as Public Speaker 27Verbal and Nonverbal Aspects of Public Communication 28
Summary 33
Key concepts 33
References 33
Discussion questions 34
Chapter 4Interpersonal Communication and Personal Relationships 35
Introduction 36
Characteristics of Competent Communicators 38
Empathy 38
Contents
waL26023_00_fm_i-ix.indd 5 7/8/16 10:29 AM
vi Contents
Defensive vs. Supportive Communication 38Self-Disclosure 40Behavioral Flexibility 41Interaction Management 41
Personal Relationship Theories 42Social Penetration Theory 43Relationship Stage Model 44Social Exchange Theory 48Uncertainty Reduction Theory 49Relational Dialectics Theory 52
Summary 54
Key concepts 54
References 54
Notes 57
Discussion questions 57
Chapter 5Small Group Communication 59
Introduction 60
Why Should You Learn About Small Groups? 61
What Is Small Group Communication? 61
Communication Skills: Communication Competence in Groups 63
Small Group Development 64Forming 64Norming 64Storming 64Performing 65Adjourning 65
Establishing Group Culture 65Norms and Conformity 66Roles 68
Group Cohesiveness 69
Groupthink 69
Leadership in Small Groups 70Early Style Theory 70Transformational Leadership 71
Group Decision-Making and Problem-Solving 72
Group Decision Development 73Technology, Social Media, and Group Communication 74Small Group Conflict 75
Summary 76
Key concepts 76
References 77
Discussion questions 79
Chapter 6Family Communication 81
History 82
Introduction 82
Defining the Family 83Self-Definition of Family 85Families Defined Through Interactions 85Voluntary and Involuntary Family Members 86Literal and Symbolic Boundaries for Families 86Families Evolving Over Time 86
Family Types 87
Expectations of Family Members 87
Couple Types 88
Family and Communication 90
Parent–Child Communication and Creating a Family Identity 91
Sibling Communication 92
Families, Culture, Gender, and the Influence of Technology 93
Families and Gender 93Families and the Influence of Technology 94
Family Communication Theories 94Systems Theory 94Attachment Theory 96
Family Conflict 97
Summary 98
Key concepts 99
References 99
Discussion questions 100
waL26023_00_fm_i-ix.indd 6 7/8/16 10:29 AM
Contents vii
Chapter 7Organizational Communication 103
History 104
Introduction 104
Key features of Organizational Communication 107
Organizational Culture 108Communication Networks 110
Network Roles 111
Leadership 112Trait Approaches to Leadership 113Styles Approach to Leadership 113
Summary 116
Key concepts 116
References 116
Discussion questions 117
Chapter 8Intercultural Communication and Cultural Diversity 121
History 122
Introduction 123
Theoretical Approaches 127
Summary 136
Key concepts 138
References 138
Discussion questions 139
Chapter 9Mass Communication 141
Short History of Mass Communication 142
Introduction 143
Examining Communication Models for Mass Communication 145
From Emergence to Convergence 146
Mass Communication Theories 148Magic Bullets and Selectivity 148Agenda setting 148Cultivation 150Media Dependency 151Uses and Gratifications 153Media Ecology 154Spiral of Silence 155Social Cognitive Theory 157
Summary 158
Key concepts 158
References 158
Discussion questions 160
Chapter 10Social Media Communication 163
Introduction 164
Social Networking 165
Interaction Orientation 166
Personalization/Customization 166
User-Added Possibility 167
Functions of Social Media 168Identity 168Conversation 169Sharing 170Presence 171Relationships 172Reputation 172Groups 173
Social Media Audiences 174
Social Media Privacy 176
Social Media Evaluation and Metrics 177
Future Social Media Landscape 178Mobile marketing 178Standalone Applications 178Wearables 178Visual Social Media 179
Summary 179
waL26023_00_fm_i-ix.indd 7 7/8/16 10:29 AM
Key concepts 180
References 180
Discussion questions 183
Chapter 11Film/Video 185
Introduction 186
Two Approaches to Storytelling 188Dynamic Interaction Between the Narrative Elements and the Stylistic Elements 189Narrative Elements 190Style Elements 192
Production Workflows 195
A History of the Motion Picture 196
Film Theory and Criticism 197
Bazin’s Contention with Realism 198
Auteur Theory 198
On the Digital Technology 199
Summary 200
Key terms 200
Note 201
History of films by location 201
References 203
Chapter 12Journalism 207
What Is Journalism? 208
What Do Journalists Do? 209
Journalism History 211
Gatekeeping 213
Agenda Setting 214
Framing 215
Ethics 215
Journalism Today 218
Summary 219
Key concepts 220
References 220
Discussion questions 222
Chapter 13Public Relations 223
Introduction 224
Public Relations in Popular Culture 224
Defining Public Relations 225A Strategic Communication Process 225Mutually Beneficial Relationships 226Organizations 227Publics 227
Identifying Publics: Demographics and Psychographics 228
The Components of Public Relations 228
Public Relations versus Marketing and Journalism 230
Public Relations versus Journalism 230Public Relations versus Marketing 231
The History of Public Relations 231American Independence 232Westward Expansion 232Who’s Your Daddy? Naming the Father of Public Relations 233
Public Relations Theory and Models 235Hunt-Grunig Two-way Symmetrical Model of Public Relations 235Situational Theory of Publics 237Multi-Step Flow and Theories on the Flow of Opinion 238Crisis Communication Theories in Public Relations 239Contingency Theory 240Situational Crisis Communication Theory 241
Public Relations Ethics 243Licensing and Accreditation 243The PRSA Code of Ethics 243
Public Relations Careers 244Positions and Salaries 244Work Environments 245
viii Contents
waL26023_00_fm_i-ix.indd 8 7/8/16 10:29 AM
Summary 247
Key concepts 247
References 248
Discussion questions 248
Chapter 14Health Communication 251
Introduction 252
Provider-Patient Communication 254
Communication Satisfaction 255Managing Uncertainty in Health Settings 256
Family Caregiver Experiences 257Social Support 257
Cultural Issues in Health Communication 259
Communication in Healthcare: Organizational Perspectives 260
Managed Care 261
Healthcare Teams 261Stress and Burnout 262
Health Communication and the Media 263
Agenda Setting Theory 264Cultivation Theory 265Health Campaigns 265
Technology and Health 266Online Health Information Seeking 267
Health Literacy 268
Summary 268
Key concepts 269
References 269
Discussion questions 272
Chapter 15Careers in Communication 275
Introduction 276
Preparing for the Job 277
Careers 279Career Salaries 281
Summary 283
References 284
Discussion questions 285
Glossary 287
Author Biographies 297
Contents ix
waL26023_00_fm_i-ix.indd 9 7/13/16 10:47 AM
waL26023_00_fm_i-ix.indd 10 7/8/16 10:29 AM
Welcome to the School of Communication
© Pavel Losevsky/Hemera/Thinkstock
Chapter 1
waL26023_01_ch01_001-008.indd 1 7/11/16 12:54 PM
2 Chapter 1 Welcome to the School of Communication
Dear School of Communication 101 Student,Welcome to the Introduction to Communication 101. We are delighted you have chosen to study and learn with us. We are dedicated to pro-
viding you with the best educational experience possible so that you can thrive in your future careers and life choices. Our school offers students a liberal arts education combined with professional and practical experience to meet the social, professional, and personal challenges of the 21st-century marketplace. We hope you find this course both personally engaging and professionally enriching.
This course is designed to enhance a student’s ability to:
1. Understand the field of communication from an historical, theoretical, disciplinary, and applied perspective.
2. Explain how theories and concepts can be applied to communication problems in various contexts.
3. Trace the development of the field of communication from its early origin to modern day applications.
4. Recognize the possible careers associated with a degree in communication.
5. Appreciate how your major program, minor program, and co- and extra-curricular opportunities (for example, speech and debate, PRSSA, 2380, WZIP, NewsOutlet internship, ZTV) can create a path to a desired career in communication.
6. Practice the skills necessary for improved communication.
This collaborative textbook, written by faculty, alumni, and friends of the School of Communication, is a survey of the field of communication. Introduc-tion to Communication is a new course in our curriculum and it is designed to serve as a foundation for understanding the congruence among the three pro-grams of study in the school, which includes media studies, public relations, and strategic and organizational communication.
Media StudiesThe media studies program is cutting edge and represents the communication environment characteristic of converged media platforms today. Students are introduced to media prin-ciples, theories, and practices. Through classroom instruction, hands-on application, and fieldwork, students explore media from a communicative, technological, management, ethical, and social perspective. Students learn the knowledge and skills necessary to gather information, create content, and design and distribute subject matter for print, audio, video, and digi-tal platforms. Students gain facility with emerging technology tools and learn to become responsible media content develop-ers and information brokers. Media management, the strategic organization and marketing of media content, prepares stu-dents for positions in the management, programming, and the sales side of the industry.
The program trains students to be professionals and to successfully compete in the 21st-century media industry. Students completing this major typically find employment as a broadcast journalist, news analyst, reporters, correspondents, and marketing and business managers for TV, film, radio, and Internet-based media. Students are increasingly finding employment in the business sector as media sales associates and social media marketing specialist.
© W
aveb
reak
med
ia L
td/T
hink
stoc
k
waL26023_01_ch01_001-008.indd 2 7/11/16 12:54 PM
Strategic and Organization Communication 3
Public RelationsAccording to the U.S. Bureau of Labor Statistics 2014, public relations is one of the fastest growing employment sectors in the United States and abroad. Influenced by the intersec-tion of the information revolution, the proliferation of per-suasion and advocacy campaigns, and the critical need to understand and adapt to the transformative power of social media, public relations students need to be broadly educated. Students develop essential skills—writing across media plat-forms, communicating with internal and external publics, creating promotional tools, organizing special events, idea generation, strategy creation, strategic planning, and visual graphic design. Students learn to be responsible, ethical, and strategic social media users. Coursework is informed by the Public Relations Society of America (PRSA), which promotes an understand-ing of the history, theories, and ethics of communication. Many public rela-tions students participate in the school internship program, which provides an opportunity for students to apply knowledge learned in the classroom to real-world situations.
The public relations program prepares students to serve as communication specialists for profit and nonprofit organizations. Students have established careers as event planners, chief communication officers, campaign strategists, crisis man-agement consultants, and media tacticians in corporations, small businesses, government agencies, and in fields such as sports and entertainment, education, healthcare, and finance.
Strategic and Organization CommunicationHiring agents, business professionals, and healthcare specialists consistently identify communication skills as a singular deter-minant of a student’s personal and professional success. The program in strategic and organization communication equips students with the knowledge and skills necessary to engage in meaningful and consequential dialogues and construct mes-sages and share meanings in face-to-face and mediated environ-ments. Rooted in the rhetorical tradition, students learn to be adaptive thinkers, adept at developing arguments for persuasive purposes and deliberative endeavors. The ability to communi-cate effectively in relationships, the workplace, and in society is at the core of civic engagement and a civil society. Learning to accomplish goals in groups, engage in effective decision-making, assume leadership roles, affect social change, and manage people and relationships in work settings all require a deep understanding and application of communication principles, components that are featured in this program.
The strategic and organizational communication program prepares students to work in many different employment sectors. Whether the goal is to work in a corporate or a nonprofit service industry, the foundational skills learned in this program will equip you to succeed. Students secure positions in training and development, media management, human resources, personnel, customer service, sales, and all levels of management.
© S
iriku
lT/iS
tock
/Thi
nkst
ock
© R
awpi
xel L
td/iS
tock
/Thi
nkst
ock
waL26023_01_ch01_001-008.indd 3 7/11/16 12:54 PM
4 Chapter 1 Welcome to the School of Communication
The school is also the home of several co-curricular activities, including the nationally rated student-run radio station WZIP, the Emmy Award winning tele-vision station Z-TV, and the nationally ranked speech and debate team. A recent addition to the school is the Social Media Learning Lab, a place for students to gain hands-on experience with emerging technology tools to learn to become respon-sible new media content developers and information brokers. The lab features the latest in social media management software.
Also, there are several school and university sponsored student groups, which include the Public Relations Student Society of America (PRSSA), the 2380 Film Project, and the student newspaper The Buchtelite. Additional information about the school, faculty, and programs is available at www.uakron.edu/schlcomm.
We wish you a wonderful semester as you embark on the study of communication.
Heather L. Walter, PhD Elizabeth E. Graham, PhD
School of Communication School of Communication
Did You Know . . .Employers list the ability to verbally and nonverbally communicate as the #1 “most desired” quality they are looking for in employees.
Majoring in communication equips you with the skills most requested by employers today. According to a survey conducted by the National Association of Colleges and Employers (NACE) the 10 skills employers are looking for in college graduates include:
Employers Rating of the Importance of Job Candidate’s Skills
Source: Job Outlook 2013, National Association of Colleges and Employers1=Not at all important; 2=Not very important; 3=Somewhat important; 4=Very important; and 5=Extremely important
A degree in communication at the University of Akron provides students with the opportunity to master these skills and more, giving them a competitive edge in today’s job market.
Skill/Quality Weighted Average Rating
Ability to verbally communicate with persons inside and outside the organization
4.63
Ability to work in a team structure 4.60
Ability to make decisions and solve problems 4.51
Ability to plan, organize, and prioritize work 4.46
Ability to obtain and process information 4.43
Ability to analyze quantitative data 4.30
Technical knowledge related to the job 3.99
Proficiency with computer software programs 3.95
Ability to create and/or edit written reports 3.56
Ability to sell or influence others 3.55
© Helmut Seisenberger/iStock/Thinkstock © bx98ct/iStock/Thinkstock © Ingram Publishing/Thinkstock
waL26023_01_ch01_001-008.indd 4 7/11/16 12:54 PM
Strategic and Organization Communication 5
Below you will find the School of Communication’s three programs with requirements. All three areas require the same core, which serves as prerequisites for additional courses. Once you choose your concen-tration, you should complete the required courses within it and have a variety of electives to complete as well. Participation in co-curricular pro-grams (forensics and debate, WZIP, zTV, and the Buchtelite) can account for no more than three credits of the elective requirements.
School of Communication Requirements (39 cr)
Choose concentration
Media Studies Public Relations Strategic & OrganizationalCommunication
Complete core for chosen concentration
Media Studies Electives (choose 9 cr):
Public Relations Electives (choose 9 cr):
Strategic & Organizational Electives (choose 9 cr):
School of Communication Elective (3cr)
7600:101 Introduction to Communication
7600:210 Multiplatform Production
7600:245 Augmentation
7600:348 Communication Research
Choose one of these three: 7600:499 Capstone inCommunication or
7600:485 Honors Project inCommunication or
7600:480 Internship at Senior Level(need 90 credits to qualify)
7600:247 Introduction to the Media Industries
7600:219 Introduction to Public Relations 7600:235 Interpersonal Communication
7600:284 Legal Issues in Media 7600:303 Public Relations Cases 7600:260 �eories of Rhetoric
7600:300 Newswriting Across the Media 7600:404 Public Relations Cases 7600:305 Communication �eory
7600:474 Media �eory 7600:409 Public Relations Strategic Campaigns 7600:600 Organizational Communication
7600:209: Principles of Social Media
7600:303 Public Relations Writing
7600:304 Information Gathering & Editing
7600:309 Public Relations Publications
7600:317 Topics in Media Production(may be repeated with a change in topic)
7600:345 Advanced Presentational Communication
7600:355 Freedom of Speech
7600:368 Basic Audio/ Video Editing
7600:372 Video Production
7600:378 Topics in Media History (may be repeated with a change in topic)
7600:405 Media Copywriting
7600:408 Women, Minoritied and News
7600:437 Training Methods in Communication
7600:487 Advanced Topics in Media Witing(May be repeated with a change in topic)
7600:468 Advanced Audio/Video Editing
7600:475 Political Communication
7600:481 Film as Art
7600:486 Media Management and Leadership
7600:209: Principles of Social Media
7600:309 Public Relations Publications
7600:405 Media Copywriting
7600:406 Advanced Public Relations �eory
7600:450 Special Topics in PR
Any other 7600 course can be used as elective, except 105/106
Co-curricular activities (forensics, WZIP, zTY, & Buchtelite) are limited to a total of 3 credits to be applied to the elective
7600:226 Interviewing
7600:227 Nonverbal Communication
7600:252 Persuasion
7600:325 Intercultural Communication
7600:344 Small Group Communication
7600:345 Advanced Presentational Communication
7600:436 Analyzing OrganizationalCommunication
7600:436 Analyzing OrganizationalCommunication
7600:436 Training Methods in Communication
7600:457 Rhetoric in Contemporary Society
7600:459 Leadership & Communiction
7600:356 Rhetorical Criticism
7600:475 Political Communication
7600:444 Communication & Conflict
7600:450 Special Topics & Conflict
Any other 7600 course can be used as elective, except 105/106
Co-curricular activities (forensics, WZIP, zTY, & Buchtelite) are limited to a total of 3 credits to be applied to the electiveAny other 7600 course can be used as
elective, except 105/106. Co-curricular activities (forensics, WZIP, zTY, & Buchtelite) are limited to a total of 3 credits to be applied to the elective
© G
oodl
uz/iS
tock
/Thi
nkst
ock
waL26023_01_ch01_001-008.indd 5 7/11/16 12:54 PM
6 Chapter 1 Welcome to the School of Communication
Academic ResourcesAdvisingLocation: College of Arts and Science Building (CAS)Telephone: (330) 972-7880Hours: 8:30am – 5:00pm, Monday – FridayWebsite: www.uakron.edu/bcas/academic-advising/
Your academic adviser can help you:
• decide on a major—change a major, add a minor• identify your faculty mentors• understand degree requirements• interpret academic policies• assess progress toward degree completion• select courses• identify course prerequisites• identify career possibilities• explore options for graduate study• identify university resources and programs
Tutoring ServicesLocation: Bierce Library and Polsky BuildingTelephone: (330) 972-7111Hours: 8:30am – 5:00pm, Monday – FridayWebsite: www.uakron.edu/tutoring/
Free tutoring is available for all students. The university has two tutoring cen-ters on campus that provide free assistance to currently enrolled students.
University Libraries Bierce Library
Telephone: (330) 972-5355Hours: 7:30am – 12:00am Monday – Thursday 7:30am – 9:00pm Friday 9:00am – 8:00pm Saturday 12:00pm – 12:00am SundayWebsite: www.uakron.edu/libraries/Subject Librarian: Beate Gersch, PhD Bierce Library, 177C (330) 972-7831
Wayne College Library
Telephone: (330) 684-8789Email: waynelibrary@uakron.eduWebsite: www.wayne.uakron.edu/library/
Health, Wellness, and SafetyThe Counseling CenterLocation: 306 Simmons HallTelephone: (330) 972-7082Hours: 8:00am – 5:00pm, Monday – Friday Tuesdays: 8:00am – 7:00pm during fall and spring Website: www.uakron.edu/counseling/
© is
mag
ilov/
iSto
ck/T
hink
stoc
k©
Bim
bim
kha0
07/iS
tock
/Thi
nkst
ock
© sh
irono
sov/
iSto
ck/T
hink
stoc
k
waL26023_01_ch01_001-008.indd 6 7/11/16 12:54 PM
Useful Student Services 7
The Counseling Center offers free, comprehensive psy-chological services to current students. A culturally diverse staff of licensed psychologists and doctoral trainees provide psychological counseling and psychotherapy.
Student Health Services Location: Student Recreation and Wellness
Center, Suite 260Telephone: (330) 972-7808Hours: 8:00am – 5:00pm, Monday – FridayEmail: pasbury@uakron.eduWebsite: www.uakron.edu/healthservices/
Student Health Services provides students with conve-nient medical care, including the treatment of minor inju-ries. Health Services also provides health education, wellness promotion, and risk reduction programming to students.
Office of AccessibilityLocation: Simmons Hall 105Hours: Monday, Tuesday, Thursday, and Friday, 8:00am – 5:00pm Wednesday, 8:00am – 7:00pmTelephone: (330) 972-7928TDD: (330) 972-5764Email: access@uakron.eduWebsite: www.uakron.edu/access/office/
The mission of the Office of Accessibility is to provide students with full access to and the opportunity for full participation in the academic environment.
Emergency Resources The University of Akron Police
Location: 146 Hill St. Telephone: (330) 972-2911TTY: (330) 972-6238Email: uapd@uakron.edu
Free escort between campus locations is available 24/7.
Akron City Police
Location: 217 South High St. Telephone: (330) 375-2451
• Portage Path Psychiatric Emergency Services Hotline: (330) 434-9144• National Suicide Prevention Lifeline: (800) 273-8255• Rape Crisis Hotline: (330) 434-7273
Useful Student ServicesUA Career CenterLocation: Student Union 211Telephone: (330) 972-7747Hours: 8:00am – 5:00pm, Monday – Friday (evening
appointments are available on request)
© danielfela/iStock/Thinkstock
© g
raph
ic-be
e/iS
tock
/Thi
nkst
ock
Did You Know . . .The School of Communication offers unmatched opportunities for hands-on media experience.
You can start your career right here in Kolbe Hall and refine your skills by taking advantage of our out-standing co-curricular activities and student organi-zations. We have a state-of-the-art high definition television studio, an award-winning radio station, and extra-curricular opportunities such as 2380, our film club. These hands-on experiences illustrate the connec-tions between theory and practice and help you obtain the skills that you will need to flourish in the media industry. Be sure and visit the media complex on the third floor of Kolbe Hall and see our radio (WZIP-FM 88.1) and TV (Z-TV) operations as well as the Social Media Learning Lab.
waL26023_01_ch01_001-008.indd 7 7/11/16 12:55 PM
8 Chapter 1 Welcome to the School of Communication
Walk-in Hours: 10:00am – 4:00pm, weekdaysEmail: career@uakron.eduWebsite: www.uakron.edu/career/
The career center provides career advising and programming while develop-ing valuable relationships with employers and campus partners to provide stu-dents with ample opportunities for relevant learning and career development and placement.
Office of Financial AidLocation: Simons HallTelephone: (330) 972-7032Email: finaid@uakron.eduWebsite: www.uakron.edu/finaid/
See the Office of Financial Aid for assistance with grants, loans, scholarships, and work study.
In-person Assistance with Financial Aid, Registration, and CashiersLocation: Student Services Center, Simons Hall LobbyHours: Monday, Tuesday, Thursday, 8:00am – 5:00pm
Wednesday, 8:00am – 6:00pm Friday, 9:00am – 5:00pmTelephone: (330) 972-7272Email: ssc@uakron.eduWebsite: www.uakron.edu/ssc
The Student Services Center provides a single location to assist students with services relating to registration, financial aid, and student accounts. These ser-vices include, but are not limited to, adding/dropping classes, reviewing/collecting financial aid documents, explaining tuition/fee charges, and much more.
Laptop Checkout Location: Information Center, first floor of the Student Union Hours: 7:00am – 11:00pm, Monday – Thursday 7:00am – 12am, Friday – Saturday 12:00pm – 11:00pm, SundayTelephone: (330) 972-4636 Email: suinfo1@uakron.eduWebsite: www.uakron.edu/studentunion/informationcenter
/laptops.dotTo check out a laptop requires a valid Zipcard and a second photo ID.
Computer Repair ServicesLocation: Computer Center 185 Carroll StreetHours: 8:00am – 5:00pm, Monday – FridayTelephone: (330) 972-7626Email: comprepairserv@uakron.eduWebsite: www.uakron.edu/studentunion/informationcenter
/laptops.dotStudents will be charged a $25 fee for repair to personally owned computers.
© rasslava/iStock/Thinkstock
© Monkey Business Images/Monkey Business/Thinkstock
waL26023_01_ch01_001-008.indd 8 7/11/16 12:55 PM
top related