core consulting skills - · pdf fileformal training on consulting competencies and are looking...
Post on 16-Mar-2018
229 Views
Preview:
TRANSCRIPT
Core Consulting Skills
* Leading through Core Consult ing
Skills Cer tification (CCSC)
Program Overview
The Meaning and Benefits of Certification
The AIMC’s Core Consult ing Skills Cert ificat ion (CCSC) indicates that the cer tified
individual has learned the core skills necessary to be an effective contr ibutor in a var iety
of consult ing assignments, including change leadership, project/ program management
and process improvement.
The cer tification program also includes membership in the AIMC, which provides access
to an extensive knowledge base of best pract ices, a network of consult ing professionals
around the wor ld and per iodic skill-building and knowledge shar ing events – including
workshops, chapter meetings and conference calls on emerging issues and key areas of
interest.
Program Overview
This Cer tification Program has been designed by the AIMC in collaboration with
competency and learning experts from the St. Char les Consult ing Group to provide the
basic or core skills most needed to be an effect ive internal consultant.
The target audience includes, but is not limited to, individuals who ar e relat ively new to
internal consult ing roles or careers, as well as individuals who have not received much
formal training on consult ing competencies and are looking for an oppor tunity to build
capability.
The Program also will be of great help to external consultants who want to work more
effectively with internal consultants (ICs). The major ity of the IC community views
externals as strategic par tners with whom they are looking to collaborate to provide
additional resources or provide supplemental exper t ise to effect ively execute and fur ther
develop their pract ices.
In addit ion, employees in a wide var iety of suppor t functions in both pr ivate and public
sector organizations who have internal client inter face responsibilit ies can benefit greatly
by acquir ing core consult ing skills. These professionals, often character ized as internal
consultants by role but not by t it le, work in the following areas:
Human Resources and Training
Process Improvement and Lean/ Six Sigma
Business and Operations Planning
Supply Chain Management
Technology and IT
Per formance Measurement and Management
Project and Program Management
Quality Management
Financial Services, Audit ing and Risk Management
Certification Program Curriculum
Key Components
1 . Self-paced, e-Learning Modules t ied to each core competency area
2 . W hite papers, professional journal ar t icles, and other r eference mater ials
to supplement the learning modules
3 . A comprehensive exam taken upon completion of all course mater ial to
assess learning gains
Certification Modules
Module 1 : Client Service Focus
Accurately respond to client ’s questions, inquir ies or requests in a service situation.
Persists in providing the highest quality/ services, products, and finding ways to better
meet client needs, including improving systems that affect client sat isfact ion; keeps client
focus as the dr iver of planning and implementation. Goes out of the way to communicate
with clients in ways that meet their needs, while also earning their trust and respect.
Takes personal responsibility for correcting client service problems promptly and non-
defensively to a point where the client is sat isfied.
Module 2 : Professional Impact
Takes act ions that are consistent and aligned with company values and beliefs.
Demonstrates high standards for behavior of self and project team members.
Demonstrates credibility and self-confidence in areas of responsibility. Stands behind
decisions, whether r ight or wrong, and takes responsibility. Recognizes when and when
not to discuss confidential information with employees or clients; can be trusted with
confidential or sensit ive information. Viewed as trusted business advisor and “go to”
person for area of responsibility.
Module 3 : Change Management
Proactively demonstrates to clients the impact/ people r isks of organizational change and
builds and manages plans for reducing this r isk. Effectively employs a change
management methodology and toolset. Continually raises client ’s level of awareness as
to people r isk and need for mit igat ing. W or ks with client to build sponsorship of change
effor ts. Demonstrates own flexibility and adaptability in dr iving change to improve project
and business results. Effect ively manages change throughout the project lifecycle – from
init ial stakeholder analysis through monitor ing project results.
Module 4 : Business Acumen
Has a strong understanding about how the business works and assesses trends, issues
and challenges which impact on the organization’s business environment and builds this
into project planning. Applies knowledge of key financial indicators/ measures to evaluate
alternative courses of act ions and selects optimal solutions to achieve results.
Possesses strong analyt ical skills and an ability to interpret complex data in meaningful
and relevant ways. Identifies new information requirements in order to suppor t business
needs. Applies knowledge of key business measurements to make strategic decisions.
Module 5 : Project Management
Administers project budgets that meet cost and resource expect ations. Manages
complex and/ or competing pr ior it ies. Effect ively meets commitments in an accurate and
t imely manner. Plans and organizes tasks and generates schedules for projects/
processes. Ties work plans to allocated funds. Identifies and secures r esources for
projects. Monitors progress through detailed work plans, and status reports.
Troubleshoots simple problems and takes steps to notify cor rect people in the event of
schedule slippage, unavailable resources, and ensures successful implementation.
Module 6 : Business Process Optimization
Maintains and enhances standards of quality by focusing on the continuous improvement
and optimization o processes to achieve project and business object ives. Establishes and
communicates clear indicators of pr ocess improvement. Leads clients to understand
how technology can help process per formance. Utilizes var ious process improvement
methods and tools. Demonstrates the ability to translate data into meaningful
recommendations. Analyzes information to accurately define the cost of quality and
process inefficiencies.
Module 7 : Management Consulting Skills
Accurately determines the root causes of var ious organizational performance issues and
par tners with the client to determine the appropr iate intervention strategy. Continually
demonstrates the value/ ROI of the consulting work provided to the client. Effect ively
builds a business case when introducing recommendations or solut ions. Continually
monitors the client ’s threshold for acceptance of recommendations and modifies
approach as required.
Module 8 : Coaching
Provides appropr iate advice, feedback, and development resources to improve the
effectiveness of individuals and teams. Provides honest, behavioral feedback to
customers about per formance development opportunit ies and problems. Tailors
development suggestions (e.g., training, learning oppor tunities, key exper iences) to fit
individual, team and organizational needs. Selects approaches that will be most likely to
convince and gain the suppor t of the audience.
About AIMC (www.aimc.org; info@aimc.org) The Associat ion for Internal Management Consultants (AIMC) helps build your value as a
corporate management consultant. Membership gives you access to numerous tools and
techniques, including our Consult ing Operations Model and Performance Measurement
Scorecard to effect ively posit ion yourself in your corporat ion. The associat ion also
provides valuable insights regarding how to effect ively utilize external consult ing
capabilit ies and optimize the organization's overall consulting spend.
About St. Charles Consulting Group (www.stccg.com) Founded in 2002 St. Char les Consult ing Group is rooted in a long, r ich tradit ion of
excellence and unparalleled commitment to client service. St. Char les Consult ing is well
known for innovative solut ions that address significant client issues and dr ive successful
business results. W ith offices in St. Char les, Illinois, Dallas, Texas, Madison, W isconsin
and Phoenix, Ar izona, St. Char les Consulting is an organization dedicated to helping
clients prepare their people to successfully meet the demands of the competit ive
business wor ld of today.
Core Management Consulting Skills
Certification Program
Agenda
•Introductions/Background
•Review AIMC Competency Model
•Overview of Core Consulting Skills
Pilot Program and Next Steps
•Q&A
2
Background
3
Association of Internal Management Consultants• International association representing individual and organizations who provide internal
consulting services to their clients
• AIMC’s membership includes professionals from a wide range of organizational practice areas
including, but not limited to:
•Organizational Effectiveness and Development
•Process Improvement
•Six Sigma and Quality Management
•Strategic Planning/Performance Measurement
St. Charles Consulting Group• World-class training and talent development organization comprised of a talented team of
seasoned professionals that design, develop and deliver effective and innovative
performance improvement interventions for their clients.
• Their clients represent over 100 organizations, spanning 20+ industries and global markets.
• Knowledge of MEP organization and mission/Presented at the Center Best Practices
Conference in Dallas
• Co-developed the Competency Model for Effective Internal Management Consultants and
On-line Competency Benchmarking Tool with the AIMC
•Project Management and Implementation
•Leading Change/Change Management
•Leadership/Management Development
•Organizational Learning/Training
CHANGE
MANAGEMENT
BUSINESS
ACUMEN
CLIENT SERVICE
FOCUS
PROJECT
MANAGEMENT
MANAGEMENT
CONSULTING
SKILLS
PROFESSIONAL
IMPACT
BUSINESS
PROCESS
OPTIMIZATION
COACHING
AIMC Competency Model
4
© Association of Internal Management Consultants
AIMC Competency Model / Certification Program Evolution
• In 2013, AIMC leaders and membership determined the
desire for a Consulting Skills Certification Program to align
with the AIMC Competency Model
• In 2014, a preliminary concept for the AIMC Core Consulting
Skills Certification (CSC) Program was presented to AIMC
leaders and members at their annual conference and in
board meetings. Preference for self-paced/eLearning
format expressed and agreed upon.
• In 2015 and 2016, curriculum and format for program
developed
• In September of 2016, launch of Core Consulting Skills
Certification Pilot Program
5
AIMC CCSC Program Contents
The Core Consulting Skills Certification Program consists of the
following:
• Three to four, self-paced, e-Learning Modules mapped to each of the eight
AIMC core competency areas:
- Business Acumen
- Business Process Optimization
- Change Management
- Client Service Focus
- Coaching
- Management Consulting
- Professional Impact
- Project Management
• White papers, professional journal articles, book chapters (Internal
Consulting Excellence (ICE), and other reference materials to supplement
the learning modules and enhance competency development.
• A comprehensive exam taken upon completion of all learning modules.
6
Sample eLearning Module/Essential:
Day-to-Day Management of a Planned Change
7
“ESSENTIAL”
https://learning.na.crossknowledge.com/candidat/pr
oduct_sheet.php?trainingcontent_id=56731®istr
ation_id=9249&code=OJMH687&locale=en-US
eLEARNING MODULE
Other Capability Building/Certification Inputs
AIMC Knowledgebase
Internal Consulting Excellence
https://aimc.org/members-only/
Registration
REGISTRATION: www.mfgfoundation.com/news
FEES: Members $750 / Non-Members $1250
CAPACITY: 25 Consultants
Next Steps/Projected Timeline*
•Announcement to MEP Organization to Solicit Interest in Core
Consulting Skills Certification Pilot Program (May 2016)
•Webinar Overview of the Pilot Program to Membership (June 2016)
•Pilot Program Sign Ups – First Come Basis with Capped Enrollment
(June/July/August 2016)
•Kickoff for Pilot Program Participants/Program Commences
(September 2016)
•Curriculum Completed and Certification Awarded (December 2016)
•Pilot Evaluation (December 2016)
* Dates are estimates and will be adjusted depending upon when the required class size is obtained
for pilot and software /website modifications completed.
10
11
top related