crm chaudary m tanveer

Corporation’s Interface with it’s customers

BBA Hons Morning 7th University of Education Lahore

Okara Campus

Roll Numbers Names

14 Sumaira Akbar

15 Muhammad Tanveer

18 Anam Gill

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Customer Relation Management(CRM)

• Customer relationship management:• Tools have existed for years. Businesses use them

to manage customer interactions across channels and departments, including marketing, sales, customer service, and technical support.

• This is where social CRM tools play a key role. They enable merchants to stay connected to customers using social channels, which can lead to increased sales and more satisfied customers. Group No 06 (Corporation’s Interface with it’s customers )

What Is Social CRM?

• Social CRM is one component of developing a social or collaborative business, both internally and externally.

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Understanding of CRM/Social CRM

Understanding CRM:

• CRM is comprised of sales, marketing and service/support–based functions whose purpose was to move the customer through a pipeline with the goal of keeping the customer coming back to buy more and more stuff.

Understanding Social CRM:• PR now has a very active role

in social CRM (in fact, PR typically owns budgetary control and authority of social initiatives ahead of every other department). In most organizations, PR departments manage the social presence of brands and handle the customer engagement .

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5 Social CRM Tools for Small Business

• 1. Batchbook

• 2. Nimble

• 3. BlueCamroo

• 4. Insightly

• 5. GreenRope

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1. Batchbook

See customer relationship histories by looking at Batchbook contact details in HootSuite;

Save social posts and contact details to Batchbook from HootSuite;

Take note of the most engaged social contacts and mark them as “Champions” in Batchbook.

Pricing starts at $20 per month. Batchbook offers a 30-day free trial. Annual plans receive two months free

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2. Nimble (Nimble automatically pulls your contacts into one place so you can engage them across any channel (LinkedIn, Twitter, Facebook, Google+, Skype, Phone, Email) in one easy to use interface.)

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3. BlueCamroo

BlueCamroo is a multi-faceted application that combines CRM, social CRM, project management, customer support, task management, email marketing, and back-office features such as time tracking, billing, online payments, and expenses management.

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4. Insightly

Insightly offers built-in integration with LinkedIn and Twitter, so merchants can display social data from inside the dashboard. Import contacts from LinkedIn connections. Add LinkedIn Profiles to existing contacts. The platform also integrates with Gmail, Google Apps, and Google Drive.

Prices start at $20 per month. A free plan is also available.

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5. GreenRope

GreenRope is an enterprise-level CRM that has four core features: contact management, marketing, project management, and calendaring. Social media campaigns can be managed from a single interface.

Pricing starts at $99 per month. A 30-day free trial is offered.

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Features of CRM Software

• Contact Information:

• Sales & Marketing:

• Ease of Use:

• Help & Support:

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Four Steps to Turning Online Transactions into

Relationships• 1. Customer Focus:• Customer needs are paramount in everything More important than

anything else; supreme. Customers want that everything will be available on time and he/she never be want to dissatisfied, even in the front office services.

• 2. Branding:• Know how you are different, your brand is not only a product but this

convey the message to you customers that what are you produce for them.• 3. Competence:• The ability to execute mean that ability of any organization to fulfill the

demanded order of any customer.• 4. Technology:• A platform for success. Technology can improve the competency of the

organization. Technology provide the better way to provide satisfaction for customers.Group No 06 (Corporation’s Interface with it’s customers )

Best Top 10, 2013 CRM Software Comparisons & Reviews

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Side by side comparison

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Pricing Information

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Features

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Contact information

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Sales and marketing tools

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Help and Support

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Summery• This presentation contain the material about the front

office, corporation’s interface, and social CRM tools.

• We provide the different comparisons of top 10, 2013 CRM tools. E-Commerce and Customers relations tools also discussed.

• Best tips for the organizations that helpful for that convert their transaction business into customer relation. Also discussed the features and successful steps for the organizations by using the CRM tools.

• Also provide the list of 5 small business CRM tools.Group No 06 (Corporation’s Interface with it’s customers )

Thanks 2 all of you!

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References• http://www.google.com.pk/url?

sa=t&rct=j&q=&esrc=s&frm=1&source=web&cd=2&cad=rja&ved=0CDQQFjAB&url=http%3A%2F%2Fncba.ie%2Fstudent_and_teacher_resources_files%2FFront_Office_Operations.pdf&ei=5CBaUtLEGoqi0QWA6oCYCg&usg=AFQjCNHp26z-P-CvzPxqM-9UBcJOnHGB2g&sig2=jJ3k6YsGHZDdzVcrawc0BA&bvm=bv.53899372,d.d2k

• http://www.google.com.pk/url?sa=t&rct=j&q=&esrc=s&frm=1&source=web&cd=1&cad=rja&ved=0CCwQFjAA&url=http%3A%2F%2Fils.unc.edu%2F~march%2Fjasist_BLS_submit.pdf&ei=YyFaUrj8Boi10wXjm4CwCg&usg=AFQjCNFviwa5VQXLxzhWjrsD_4gT8oOUEA&sig2=yHC9dBqYZHAgvjjZz2yktg&bvm=bv.53899372,d.d2k

• www.dannovak.net/wp-content/uploads/2010/07/HRPS-People-and-Strategy-Special-Issue.pdf organizations interface with customers pdf

• www.lfpdc.lsu.edu/publications/working_papers/wp80.• www.iso.org/iso/qmp_2012• www.webopedia.com/TERM/S/social_crm• http://www.cio.com/article/734094/17_Tips_for_Achieving_Social_CRM_Success• http://www.socialmediaexaminer.com/what-is-social-crm/• www.teletech.com/.../wp_social_crm_transforms_customer_experience• frostftp.com/CC-FA/Creating_Value_from_Social_CRM