crm overview di roberto andreoli

Dynamics CRM Overview

Roberto Andreoli Dynamics CRM Marketing Manager

May 21, 2010

Who is Microsoft?

2.8B$ in BizApps R&D

A complete CRM suite based on xRM Framework

Analyst View

Gartner

Forrester

Different ways to use Dynamics CRM

Marketing Capabilities Overview

Key Capabilities

Closed-Loop Marketing

Robust workflow

Native Outlook Client

Data import & cleansing

Breadth of BI capabilities

Sales Capabilities Overview

Key Capabilities

“Lead to Cash”

Native Outlook Client

Robust workflow

Insightful analytics

Mobile productivity

Customer Service Capabilities Overview

Service Capabilities

Full feature set

Service Workflow

Designed for

Users

Managers

Executives

extended CRM – Dynamics xRM Framework

xRM some Examples

Dynamics CRM – Flexible delivery models

™

On Premise

Hosted

Online

Disponibilità mercato Italiano CY 10

Volume licensing

Resellers Dynamics

ERP

Independent Software Vendor

And now? How we can sell the it?

Certified Software Advisor

Solution Provider Agreement

ISV Agreement

https://partner.microsoft.com/Italy/productssolutions/dynamics/microsoftdynamicscrm

Dynamics CRM Overview

Roberto Andreoli Dynamics CRM Marketing Manager

May 21, 2010

Thank You!!! Roberto Andreoli Dynamics CRM Marketing Manager

Email roberto.andreoli@microsoft.com

Phone +39 02 7039 2307

Mobile +39 335 833 51 60