cultivating product culture
Post on 14-Jan-2015
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Created to share with my company. These are some takeaways from the Product Tank I attended on Wed 19th March 2014 in London on cultivating product culture. Speakers and other info can be found here (this is basically their content): http://www.meetup.com/ProductTank/events/161076012/ Connect with me: http://twitter.com/joelapatrick
TRANSCRIPT
Cultivating product culture
Person to person(person to self)
Everyone’s a coach
Have the confidence to take feedback
Deal with things positively instead of negatively
It starts and ends with you. Be authentic.
Find people who are determined to succeed. Hire those people
Feedback loops(self correcting information)
1. Internal feedback loops
Retrospectives are awesome
Niko Niko
2. External feedback loops
Tag all customer service tickets
Quantitative and qualitative data
Net promoter score
Qualaroo
Uservoice
1000’s of analytics packages
Avoid the tyranny of inertia
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