customer relationship management (crm) · crm2018of software the is an approach to manage a...

5 BEST SCALABLE of

2018CRMSOFTWARE

The

is an approach to manage a company's interaction withcurrent and potential customers.

It utilizes a data analysis process of customers' historywith a company to improve business relationships withcustomers, specifically focusing on customer retentionto ultimately drive sales growth.

Customer relationship management (CRM)

Compiles data from a range of different communicationchannels, including a company's website, telephone,email, live chat, marketing materials, and social media.

Businesses learn more about their target audiences andhow to best customize services to meet their needs.

CRMSOFTWARECRMSOFTWARE

BENEFITS

CRMSOFTWARE

BUSINESS SIZE

Small Enterprises

BUSINESS SIZE

Small Enterprises

FEATURES

Document LibraryRole-Based User AccessMulti-Currency SupportWorkflow AutomationIntegrates with Email ProvidersCapture Leads from WebsitesAvailable API

Custom ReportsEmail Tracking24-Hour SupportPhone Support for Tax TopicsUser FormsSmart Sales Email Inbox

FEATURES

Document LibraryRole-Based User AccessMulti-Currency SupportWorkflow AutomationIntegrates with Email ProvidersCapture Leads from Websites

Available APICustom ReportsEmail Tracking24-Hour SupportPhone Support for Tax Topics

PRICE

$12 to$100

ADVICEZoho's combined affordability and functionalitymake it our favorite CRM for small businessowners.

PRICE

$8 to$20

ADVICEDesigned to help small businesses manage arange of functions including financials, humanresources, and supply chain management.

Customized pricingFree option available

BUSINESS SIZE

Small Enterprises

BUSINESS SIZE

Medium-Large Enterprises

FEATURES

Document LibraryRole-Based User AccessWorkflow AutomationIntegrates with Email ProvidersCapture Leads from Websites

Available APICustom ReportsEmail TrackingPhone Support for Tax TopicsUser Forms

FEATURES

Document LibraryRole-Based User AccessMulti-Currency SupportWorkflow AutomationIntegrates with Email ProvidersCapture Leads from Websites

Available APICustom ReportsEmail Tracking24-Hour SupportPhone Support for Tax Topics

PRICE

$50 to$400

ADVICEFor startups that are short on staff, but big onemail marketing needs.

PRICE

$25 to$50

ADVICEMost agile CRM platform. Solution for marketing,sales, and service automation. The solutionallows companies to manage the customerlifecycle from lead to sales and to ongoingcustomer service.

Free option available

BUSINESS SIZE

Small, Medium, LargeEnterprises

FEATURES

Document LibraryRole-Based User Access

Workflow AutomationIntegrates with Email ProvidersCapture Leads from Websites

Available APICustom ReportsEmail TrackingPhone Support for Tax TopicsUser Forms

PRICE

$25 to$300

ADVICEFor growing businesses that require lots offeatures and want a single ecosystem to addressthem all. Businesses focused on sales and support.

User Forms

Multi-Currency Support

Business.com 2018PCMag.com 2018

Softwareadvice.com 2018

References

www.integritymcg.com