customer satisfaction on domino's pizza’

‘’Project Based Learning’’

customer satisfaction on

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GOVINDA KR. SHARMAGOPAL KR. SHARMA

Content About Dominos & HistoryMethodologyQuestionnaires and data Analysis

Findings and Recommendations

Conclusion

About Domino’s Type:- Public Company Industry:- Restaurants Area Served:-Worldwide Founder:-Ypsilani, Michigan

United State 1960 Products:-Pizza, Breadstick Pasta,

Chicken Wings Revenue:-$265Million USD 2013 Employees:-145000

VISION

The vision of Domino’s pizza is being the number one in pizza and the

number one in peopleMISSION

The mission of Domino’s pizza is mainly based on sell more pizza and

have funVALUES

Treat people as you’d like to be treatedProduce the best for less

Measure Manage and share what’s important

Set the bar high, train and never stop learning

MethodologyIn our survey we used Primary data,

MailingInternet through GoogleObservation Method InterviewingPreparation Of Quiestionnaire

Questionnaire and Data analysis

Q.No.1

Difficulties In placing OrderSales

AgreeDisagreeNither agree nor Disagree

Q.No.2Domino’s First choice over other

Pizzas Brands

AgreeDisagreeNither agree nor disagree

Q.No.3Domino’s for its “30 minutes

nahi to free” campaign.

agreedisagreenither agree nor disagree

Q. No. 4 Product value for money

GoodSatisfactoryModerate

Q.No.5 Rate the Staff (Behaviour)

Very GoodGood

STRENGTHLargest world wide pizza chainQuick serviceLarge menu selectionEfficient supply chainLeader in online and mobile app

WEAKNESSServes high calorie , high

fat foodHigh employee turnover

Decreasing domestic sales

OPPORTUNITY

Improve efficiencyImprove home delivery

service

THREATChanging trend towards

healthier lifestyleIncrease in labor and food

prices

SWOT

Findings and RecommendationMaintain consistency in Taste &

QualityInclude more item in product lineInclude more promotional &

Advertising measures.It should give customized waiter

service instead of self service.They should make cheese free

pizza’sIt gives cold drinks which have more

ice compare to Cold Drinks

Conclusiono Domino’s is also providing it’s customer

a well facility & Comfortable ambienceo It maintains consistency in taste and

qualityo Prices are affordable & it continuously

introducing value for moneyo Domino’s is preferred over pizza hut,

McDonald’s and KFCo Finally, Domino’s is growing fastly by

satisfying its customers by providing quality service

THANK YOU….!!