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Design Thinking 5 Steps to Healthy Healthcare Apps
Lorraine Chapman Sr Director of Healthcare | Macadamian
March 3 2016 Jeff Belden MD Professor | University of Missouri
Lorraine Chapman
Has no real or apparent conflicts of interest to report
Jeff Belden MD
Has no real or apparent conflicts of interest to report
Conflict of Interest
What is Design Thinking
Five Principles of Design Thinking (with examples)
Learn
Define
Ideate
Build
Iterate
Agenda
Learning Objectives
Describe 5 easy steps to incorporate UX best practices into your product
development processes
Discuss rationale for including UX processes in any Healthcare product design
State common design research methods and activities that go into the creation
of lsquousablersquo products
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Introduction How Benefits Were Realized for the Value of Health IT
Who are we
Lorraine Chapman Lorraine is Sr Director of Healthcare at Macadamian She has
been practicing in user experience design for more than 18
years She plays a pivotal role harmonizing end user needs
client expectations and current technology
Her ability to grasp the subtle dynamics of a requirement
enables her to provide solid business direction to medical
information tool providers electronic medical record vendors
and digital health companies Lorrainersquos expertize delivering
people-centered solutions makes her a sought after speaker
and presenter Lorraine embodies Macadamianrsquos commitment
to solving big-picture problems for all the stakeholders in our
clientsrsquo projects
Highly engaged in the healthcare industry Lorraine has
authored and contributed to countless articles whitepapers
and events on the topics of user experience in healthcare and
in 2014 she was appointed chair of the HIMSS HIT User
Experience Committee
Who are we
Dr Jeff Belden Jeff Belden MD is a family physician and Professor at
the University of Missouri ndash Columbia He works on EHR
innovation projects at the Tiger Institute a technology
collaborative between the University of Missouri and Cerner
Corporation He is the Founding and Former Chair of the
HIMSS EMR Usability Task Force and a current member of the
HIMSS HIT User Experience Community Belden was lead
author of Inspired EHRs Designing for Clinicians a guide for
EHR usability online at inspiredEHRsorg
He has a special interest in improving the EHR user
experience and in the visual display of information
He delights in working with a small team a sketchbook
and a whiteboard His past experiences in photography
filmmaking layout and design typography and consulting
in healthcare software design inform his approach to user-
centered design thinking
What is ldquoDesign Thinkingrdquo
ldquoEdison made it [innovation] a profession that blended art
craft science business savvy and an astute understanding of
customers and marketsrdquo
ndash Tim Brown (CEO IDEO)
Tim Brown
httpshbrorg200806design-thinking
ldquoDesign thinking is a lineal descendant of that tradition Put simply
it is a discipline that uses the designerrsquos sensibility and methods to match
peoplersquos needs with what is technologically feasible and what a viable
business strategy can convert into customer value and market opportunityrdquo
mdash Tim Brown (CEO IDEO)
Tim Brown
httpshbrorg200806design-thinking
1 Define the problem 2 Create amp consider
many options
3 Refine selected
directions
4 Pick the winner
execute
Fast Company
httpwwwfastcompanycom919258design-thinking-what
Where
magic
happens
Business
Experience Technology
Intersection for Innovation
Five Principles of Design Thinking Learn
Define Iterate
Build Ideate
Learn
Empathize with the user customer client
Listen observe and engage with them
Understand their desires needs
challenges and problems
Ask the right questions to get the right answers
bull Questionnaires
bull Focus groups
bull Interviews
bull Observation
bull Contextual inquiry
bull More research
bull Timeline
bull Events or activities
bull Phases
bull Related information
bull Touchpoints
bull Relative highs amp lows
bull Pain points and opportunities
Project Better IT Tools To Display Home amp Office BP
Support collaborative (patient-provider)
treatment decisions
Foster patient engagement in treatment actions
Understand BP in context of medication and
lifestyle changes
Achieve better BP control
Observations
In video-recorded visits family physicians shared
Blood Pressure
1105
2015
814
2015
228
2015
310
2014
13687 14693 15196 16298
Graphs Numbers
10 of time
90 of time
Very Detailed
Artifacts
Patients recorded home BPs range fromhellip
Very Unstructured
Artifacts
helliptohellip
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Lorraine Chapman
Has no real or apparent conflicts of interest to report
Jeff Belden MD
Has no real or apparent conflicts of interest to report
Conflict of Interest
What is Design Thinking
Five Principles of Design Thinking (with examples)
Learn
Define
Ideate
Build
Iterate
Agenda
Learning Objectives
Describe 5 easy steps to incorporate UX best practices into your product
development processes
Discuss rationale for including UX processes in any Healthcare product design
State common design research methods and activities that go into the creation
of lsquousablersquo products
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Introduction How Benefits Were Realized for the Value of Health IT
Who are we
Lorraine Chapman Lorraine is Sr Director of Healthcare at Macadamian She has
been practicing in user experience design for more than 18
years She plays a pivotal role harmonizing end user needs
client expectations and current technology
Her ability to grasp the subtle dynamics of a requirement
enables her to provide solid business direction to medical
information tool providers electronic medical record vendors
and digital health companies Lorrainersquos expertize delivering
people-centered solutions makes her a sought after speaker
and presenter Lorraine embodies Macadamianrsquos commitment
to solving big-picture problems for all the stakeholders in our
clientsrsquo projects
Highly engaged in the healthcare industry Lorraine has
authored and contributed to countless articles whitepapers
and events on the topics of user experience in healthcare and
in 2014 she was appointed chair of the HIMSS HIT User
Experience Committee
Who are we
Dr Jeff Belden Jeff Belden MD is a family physician and Professor at
the University of Missouri ndash Columbia He works on EHR
innovation projects at the Tiger Institute a technology
collaborative between the University of Missouri and Cerner
Corporation He is the Founding and Former Chair of the
HIMSS EMR Usability Task Force and a current member of the
HIMSS HIT User Experience Community Belden was lead
author of Inspired EHRs Designing for Clinicians a guide for
EHR usability online at inspiredEHRsorg
He has a special interest in improving the EHR user
experience and in the visual display of information
He delights in working with a small team a sketchbook
and a whiteboard His past experiences in photography
filmmaking layout and design typography and consulting
in healthcare software design inform his approach to user-
centered design thinking
What is ldquoDesign Thinkingrdquo
ldquoEdison made it [innovation] a profession that blended art
craft science business savvy and an astute understanding of
customers and marketsrdquo
ndash Tim Brown (CEO IDEO)
Tim Brown
httpshbrorg200806design-thinking
ldquoDesign thinking is a lineal descendant of that tradition Put simply
it is a discipline that uses the designerrsquos sensibility and methods to match
peoplersquos needs with what is technologically feasible and what a viable
business strategy can convert into customer value and market opportunityrdquo
mdash Tim Brown (CEO IDEO)
Tim Brown
httpshbrorg200806design-thinking
1 Define the problem 2 Create amp consider
many options
3 Refine selected
directions
4 Pick the winner
execute
Fast Company
httpwwwfastcompanycom919258design-thinking-what
Where
magic
happens
Business
Experience Technology
Intersection for Innovation
Five Principles of Design Thinking Learn
Define Iterate
Build Ideate
Learn
Empathize with the user customer client
Listen observe and engage with them
Understand their desires needs
challenges and problems
Ask the right questions to get the right answers
bull Questionnaires
bull Focus groups
bull Interviews
bull Observation
bull Contextual inquiry
bull More research
bull Timeline
bull Events or activities
bull Phases
bull Related information
bull Touchpoints
bull Relative highs amp lows
bull Pain points and opportunities
Project Better IT Tools To Display Home amp Office BP
Support collaborative (patient-provider)
treatment decisions
Foster patient engagement in treatment actions
Understand BP in context of medication and
lifestyle changes
Achieve better BP control
Observations
In video-recorded visits family physicians shared
Blood Pressure
1105
2015
814
2015
228
2015
310
2014
13687 14693 15196 16298
Graphs Numbers
10 of time
90 of time
Very Detailed
Artifacts
Patients recorded home BPs range fromhellip
Very Unstructured
Artifacts
helliptohellip
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
What is Design Thinking
Five Principles of Design Thinking (with examples)
Learn
Define
Ideate
Build
Iterate
Agenda
Learning Objectives
Describe 5 easy steps to incorporate UX best practices into your product
development processes
Discuss rationale for including UX processes in any Healthcare product design
State common design research methods and activities that go into the creation
of lsquousablersquo products
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Introduction How Benefits Were Realized for the Value of Health IT
Who are we
Lorraine Chapman Lorraine is Sr Director of Healthcare at Macadamian She has
been practicing in user experience design for more than 18
years She plays a pivotal role harmonizing end user needs
client expectations and current technology
Her ability to grasp the subtle dynamics of a requirement
enables her to provide solid business direction to medical
information tool providers electronic medical record vendors
and digital health companies Lorrainersquos expertize delivering
people-centered solutions makes her a sought after speaker
and presenter Lorraine embodies Macadamianrsquos commitment
to solving big-picture problems for all the stakeholders in our
clientsrsquo projects
Highly engaged in the healthcare industry Lorraine has
authored and contributed to countless articles whitepapers
and events on the topics of user experience in healthcare and
in 2014 she was appointed chair of the HIMSS HIT User
Experience Committee
Who are we
Dr Jeff Belden Jeff Belden MD is a family physician and Professor at
the University of Missouri ndash Columbia He works on EHR
innovation projects at the Tiger Institute a technology
collaborative between the University of Missouri and Cerner
Corporation He is the Founding and Former Chair of the
HIMSS EMR Usability Task Force and a current member of the
HIMSS HIT User Experience Community Belden was lead
author of Inspired EHRs Designing for Clinicians a guide for
EHR usability online at inspiredEHRsorg
He has a special interest in improving the EHR user
experience and in the visual display of information
He delights in working with a small team a sketchbook
and a whiteboard His past experiences in photography
filmmaking layout and design typography and consulting
in healthcare software design inform his approach to user-
centered design thinking
What is ldquoDesign Thinkingrdquo
ldquoEdison made it [innovation] a profession that blended art
craft science business savvy and an astute understanding of
customers and marketsrdquo
ndash Tim Brown (CEO IDEO)
Tim Brown
httpshbrorg200806design-thinking
ldquoDesign thinking is a lineal descendant of that tradition Put simply
it is a discipline that uses the designerrsquos sensibility and methods to match
peoplersquos needs with what is technologically feasible and what a viable
business strategy can convert into customer value and market opportunityrdquo
mdash Tim Brown (CEO IDEO)
Tim Brown
httpshbrorg200806design-thinking
1 Define the problem 2 Create amp consider
many options
3 Refine selected
directions
4 Pick the winner
execute
Fast Company
httpwwwfastcompanycom919258design-thinking-what
Where
magic
happens
Business
Experience Technology
Intersection for Innovation
Five Principles of Design Thinking Learn
Define Iterate
Build Ideate
Learn
Empathize with the user customer client
Listen observe and engage with them
Understand their desires needs
challenges and problems
Ask the right questions to get the right answers
bull Questionnaires
bull Focus groups
bull Interviews
bull Observation
bull Contextual inquiry
bull More research
bull Timeline
bull Events or activities
bull Phases
bull Related information
bull Touchpoints
bull Relative highs amp lows
bull Pain points and opportunities
Project Better IT Tools To Display Home amp Office BP
Support collaborative (patient-provider)
treatment decisions
Foster patient engagement in treatment actions
Understand BP in context of medication and
lifestyle changes
Achieve better BP control
Observations
In video-recorded visits family physicians shared
Blood Pressure
1105
2015
814
2015
228
2015
310
2014
13687 14693 15196 16298
Graphs Numbers
10 of time
90 of time
Very Detailed
Artifacts
Patients recorded home BPs range fromhellip
Very Unstructured
Artifacts
helliptohellip
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Learning Objectives
Describe 5 easy steps to incorporate UX best practices into your product
development processes
Discuss rationale for including UX processes in any Healthcare product design
State common design research methods and activities that go into the creation
of lsquousablersquo products
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Introduction How Benefits Were Realized for the Value of Health IT
Who are we
Lorraine Chapman Lorraine is Sr Director of Healthcare at Macadamian She has
been practicing in user experience design for more than 18
years She plays a pivotal role harmonizing end user needs
client expectations and current technology
Her ability to grasp the subtle dynamics of a requirement
enables her to provide solid business direction to medical
information tool providers electronic medical record vendors
and digital health companies Lorrainersquos expertize delivering
people-centered solutions makes her a sought after speaker
and presenter Lorraine embodies Macadamianrsquos commitment
to solving big-picture problems for all the stakeholders in our
clientsrsquo projects
Highly engaged in the healthcare industry Lorraine has
authored and contributed to countless articles whitepapers
and events on the topics of user experience in healthcare and
in 2014 she was appointed chair of the HIMSS HIT User
Experience Committee
Who are we
Dr Jeff Belden Jeff Belden MD is a family physician and Professor at
the University of Missouri ndash Columbia He works on EHR
innovation projects at the Tiger Institute a technology
collaborative between the University of Missouri and Cerner
Corporation He is the Founding and Former Chair of the
HIMSS EMR Usability Task Force and a current member of the
HIMSS HIT User Experience Community Belden was lead
author of Inspired EHRs Designing for Clinicians a guide for
EHR usability online at inspiredEHRsorg
He has a special interest in improving the EHR user
experience and in the visual display of information
He delights in working with a small team a sketchbook
and a whiteboard His past experiences in photography
filmmaking layout and design typography and consulting
in healthcare software design inform his approach to user-
centered design thinking
What is ldquoDesign Thinkingrdquo
ldquoEdison made it [innovation] a profession that blended art
craft science business savvy and an astute understanding of
customers and marketsrdquo
ndash Tim Brown (CEO IDEO)
Tim Brown
httpshbrorg200806design-thinking
ldquoDesign thinking is a lineal descendant of that tradition Put simply
it is a discipline that uses the designerrsquos sensibility and methods to match
peoplersquos needs with what is technologically feasible and what a viable
business strategy can convert into customer value and market opportunityrdquo
mdash Tim Brown (CEO IDEO)
Tim Brown
httpshbrorg200806design-thinking
1 Define the problem 2 Create amp consider
many options
3 Refine selected
directions
4 Pick the winner
execute
Fast Company
httpwwwfastcompanycom919258design-thinking-what
Where
magic
happens
Business
Experience Technology
Intersection for Innovation
Five Principles of Design Thinking Learn
Define Iterate
Build Ideate
Learn
Empathize with the user customer client
Listen observe and engage with them
Understand their desires needs
challenges and problems
Ask the right questions to get the right answers
bull Questionnaires
bull Focus groups
bull Interviews
bull Observation
bull Contextual inquiry
bull More research
bull Timeline
bull Events or activities
bull Phases
bull Related information
bull Touchpoints
bull Relative highs amp lows
bull Pain points and opportunities
Project Better IT Tools To Display Home amp Office BP
Support collaborative (patient-provider)
treatment decisions
Foster patient engagement in treatment actions
Understand BP in context of medication and
lifestyle changes
Achieve better BP control
Observations
In video-recorded visits family physicians shared
Blood Pressure
1105
2015
814
2015
228
2015
310
2014
13687 14693 15196 16298
Graphs Numbers
10 of time
90 of time
Very Detailed
Artifacts
Patients recorded home BPs range fromhellip
Very Unstructured
Artifacts
helliptohellip
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Introduction How Benefits Were Realized for the Value of Health IT
Who are we
Lorraine Chapman Lorraine is Sr Director of Healthcare at Macadamian She has
been practicing in user experience design for more than 18
years She plays a pivotal role harmonizing end user needs
client expectations and current technology
Her ability to grasp the subtle dynamics of a requirement
enables her to provide solid business direction to medical
information tool providers electronic medical record vendors
and digital health companies Lorrainersquos expertize delivering
people-centered solutions makes her a sought after speaker
and presenter Lorraine embodies Macadamianrsquos commitment
to solving big-picture problems for all the stakeholders in our
clientsrsquo projects
Highly engaged in the healthcare industry Lorraine has
authored and contributed to countless articles whitepapers
and events on the topics of user experience in healthcare and
in 2014 she was appointed chair of the HIMSS HIT User
Experience Committee
Who are we
Dr Jeff Belden Jeff Belden MD is a family physician and Professor at
the University of Missouri ndash Columbia He works on EHR
innovation projects at the Tiger Institute a technology
collaborative between the University of Missouri and Cerner
Corporation He is the Founding and Former Chair of the
HIMSS EMR Usability Task Force and a current member of the
HIMSS HIT User Experience Community Belden was lead
author of Inspired EHRs Designing for Clinicians a guide for
EHR usability online at inspiredEHRsorg
He has a special interest in improving the EHR user
experience and in the visual display of information
He delights in working with a small team a sketchbook
and a whiteboard His past experiences in photography
filmmaking layout and design typography and consulting
in healthcare software design inform his approach to user-
centered design thinking
What is ldquoDesign Thinkingrdquo
ldquoEdison made it [innovation] a profession that blended art
craft science business savvy and an astute understanding of
customers and marketsrdquo
ndash Tim Brown (CEO IDEO)
Tim Brown
httpshbrorg200806design-thinking
ldquoDesign thinking is a lineal descendant of that tradition Put simply
it is a discipline that uses the designerrsquos sensibility and methods to match
peoplersquos needs with what is technologically feasible and what a viable
business strategy can convert into customer value and market opportunityrdquo
mdash Tim Brown (CEO IDEO)
Tim Brown
httpshbrorg200806design-thinking
1 Define the problem 2 Create amp consider
many options
3 Refine selected
directions
4 Pick the winner
execute
Fast Company
httpwwwfastcompanycom919258design-thinking-what
Where
magic
happens
Business
Experience Technology
Intersection for Innovation
Five Principles of Design Thinking Learn
Define Iterate
Build Ideate
Learn
Empathize with the user customer client
Listen observe and engage with them
Understand their desires needs
challenges and problems
Ask the right questions to get the right answers
bull Questionnaires
bull Focus groups
bull Interviews
bull Observation
bull Contextual inquiry
bull More research
bull Timeline
bull Events or activities
bull Phases
bull Related information
bull Touchpoints
bull Relative highs amp lows
bull Pain points and opportunities
Project Better IT Tools To Display Home amp Office BP
Support collaborative (patient-provider)
treatment decisions
Foster patient engagement in treatment actions
Understand BP in context of medication and
lifestyle changes
Achieve better BP control
Observations
In video-recorded visits family physicians shared
Blood Pressure
1105
2015
814
2015
228
2015
310
2014
13687 14693 15196 16298
Graphs Numbers
10 of time
90 of time
Very Detailed
Artifacts
Patients recorded home BPs range fromhellip
Very Unstructured
Artifacts
helliptohellip
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Who are we
Lorraine Chapman Lorraine is Sr Director of Healthcare at Macadamian She has
been practicing in user experience design for more than 18
years She plays a pivotal role harmonizing end user needs
client expectations and current technology
Her ability to grasp the subtle dynamics of a requirement
enables her to provide solid business direction to medical
information tool providers electronic medical record vendors
and digital health companies Lorrainersquos expertize delivering
people-centered solutions makes her a sought after speaker
and presenter Lorraine embodies Macadamianrsquos commitment
to solving big-picture problems for all the stakeholders in our
clientsrsquo projects
Highly engaged in the healthcare industry Lorraine has
authored and contributed to countless articles whitepapers
and events on the topics of user experience in healthcare and
in 2014 she was appointed chair of the HIMSS HIT User
Experience Committee
Who are we
Dr Jeff Belden Jeff Belden MD is a family physician and Professor at
the University of Missouri ndash Columbia He works on EHR
innovation projects at the Tiger Institute a technology
collaborative between the University of Missouri and Cerner
Corporation He is the Founding and Former Chair of the
HIMSS EMR Usability Task Force and a current member of the
HIMSS HIT User Experience Community Belden was lead
author of Inspired EHRs Designing for Clinicians a guide for
EHR usability online at inspiredEHRsorg
He has a special interest in improving the EHR user
experience and in the visual display of information
He delights in working with a small team a sketchbook
and a whiteboard His past experiences in photography
filmmaking layout and design typography and consulting
in healthcare software design inform his approach to user-
centered design thinking
What is ldquoDesign Thinkingrdquo
ldquoEdison made it [innovation] a profession that blended art
craft science business savvy and an astute understanding of
customers and marketsrdquo
ndash Tim Brown (CEO IDEO)
Tim Brown
httpshbrorg200806design-thinking
ldquoDesign thinking is a lineal descendant of that tradition Put simply
it is a discipline that uses the designerrsquos sensibility and methods to match
peoplersquos needs with what is technologically feasible and what a viable
business strategy can convert into customer value and market opportunityrdquo
mdash Tim Brown (CEO IDEO)
Tim Brown
httpshbrorg200806design-thinking
1 Define the problem 2 Create amp consider
many options
3 Refine selected
directions
4 Pick the winner
execute
Fast Company
httpwwwfastcompanycom919258design-thinking-what
Where
magic
happens
Business
Experience Technology
Intersection for Innovation
Five Principles of Design Thinking Learn
Define Iterate
Build Ideate
Learn
Empathize with the user customer client
Listen observe and engage with them
Understand their desires needs
challenges and problems
Ask the right questions to get the right answers
bull Questionnaires
bull Focus groups
bull Interviews
bull Observation
bull Contextual inquiry
bull More research
bull Timeline
bull Events or activities
bull Phases
bull Related information
bull Touchpoints
bull Relative highs amp lows
bull Pain points and opportunities
Project Better IT Tools To Display Home amp Office BP
Support collaborative (patient-provider)
treatment decisions
Foster patient engagement in treatment actions
Understand BP in context of medication and
lifestyle changes
Achieve better BP control
Observations
In video-recorded visits family physicians shared
Blood Pressure
1105
2015
814
2015
228
2015
310
2014
13687 14693 15196 16298
Graphs Numbers
10 of time
90 of time
Very Detailed
Artifacts
Patients recorded home BPs range fromhellip
Very Unstructured
Artifacts
helliptohellip
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Who are we
Dr Jeff Belden Jeff Belden MD is a family physician and Professor at
the University of Missouri ndash Columbia He works on EHR
innovation projects at the Tiger Institute a technology
collaborative between the University of Missouri and Cerner
Corporation He is the Founding and Former Chair of the
HIMSS EMR Usability Task Force and a current member of the
HIMSS HIT User Experience Community Belden was lead
author of Inspired EHRs Designing for Clinicians a guide for
EHR usability online at inspiredEHRsorg
He has a special interest in improving the EHR user
experience and in the visual display of information
He delights in working with a small team a sketchbook
and a whiteboard His past experiences in photography
filmmaking layout and design typography and consulting
in healthcare software design inform his approach to user-
centered design thinking
What is ldquoDesign Thinkingrdquo
ldquoEdison made it [innovation] a profession that blended art
craft science business savvy and an astute understanding of
customers and marketsrdquo
ndash Tim Brown (CEO IDEO)
Tim Brown
httpshbrorg200806design-thinking
ldquoDesign thinking is a lineal descendant of that tradition Put simply
it is a discipline that uses the designerrsquos sensibility and methods to match
peoplersquos needs with what is technologically feasible and what a viable
business strategy can convert into customer value and market opportunityrdquo
mdash Tim Brown (CEO IDEO)
Tim Brown
httpshbrorg200806design-thinking
1 Define the problem 2 Create amp consider
many options
3 Refine selected
directions
4 Pick the winner
execute
Fast Company
httpwwwfastcompanycom919258design-thinking-what
Where
magic
happens
Business
Experience Technology
Intersection for Innovation
Five Principles of Design Thinking Learn
Define Iterate
Build Ideate
Learn
Empathize with the user customer client
Listen observe and engage with them
Understand their desires needs
challenges and problems
Ask the right questions to get the right answers
bull Questionnaires
bull Focus groups
bull Interviews
bull Observation
bull Contextual inquiry
bull More research
bull Timeline
bull Events or activities
bull Phases
bull Related information
bull Touchpoints
bull Relative highs amp lows
bull Pain points and opportunities
Project Better IT Tools To Display Home amp Office BP
Support collaborative (patient-provider)
treatment decisions
Foster patient engagement in treatment actions
Understand BP in context of medication and
lifestyle changes
Achieve better BP control
Observations
In video-recorded visits family physicians shared
Blood Pressure
1105
2015
814
2015
228
2015
310
2014
13687 14693 15196 16298
Graphs Numbers
10 of time
90 of time
Very Detailed
Artifacts
Patients recorded home BPs range fromhellip
Very Unstructured
Artifacts
helliptohellip
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
What is ldquoDesign Thinkingrdquo
ldquoEdison made it [innovation] a profession that blended art
craft science business savvy and an astute understanding of
customers and marketsrdquo
ndash Tim Brown (CEO IDEO)
Tim Brown
httpshbrorg200806design-thinking
ldquoDesign thinking is a lineal descendant of that tradition Put simply
it is a discipline that uses the designerrsquos sensibility and methods to match
peoplersquos needs with what is technologically feasible and what a viable
business strategy can convert into customer value and market opportunityrdquo
mdash Tim Brown (CEO IDEO)
Tim Brown
httpshbrorg200806design-thinking
1 Define the problem 2 Create amp consider
many options
3 Refine selected
directions
4 Pick the winner
execute
Fast Company
httpwwwfastcompanycom919258design-thinking-what
Where
magic
happens
Business
Experience Technology
Intersection for Innovation
Five Principles of Design Thinking Learn
Define Iterate
Build Ideate
Learn
Empathize with the user customer client
Listen observe and engage with them
Understand their desires needs
challenges and problems
Ask the right questions to get the right answers
bull Questionnaires
bull Focus groups
bull Interviews
bull Observation
bull Contextual inquiry
bull More research
bull Timeline
bull Events or activities
bull Phases
bull Related information
bull Touchpoints
bull Relative highs amp lows
bull Pain points and opportunities
Project Better IT Tools To Display Home amp Office BP
Support collaborative (patient-provider)
treatment decisions
Foster patient engagement in treatment actions
Understand BP in context of medication and
lifestyle changes
Achieve better BP control
Observations
In video-recorded visits family physicians shared
Blood Pressure
1105
2015
814
2015
228
2015
310
2014
13687 14693 15196 16298
Graphs Numbers
10 of time
90 of time
Very Detailed
Artifacts
Patients recorded home BPs range fromhellip
Very Unstructured
Artifacts
helliptohellip
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
ldquoEdison made it [innovation] a profession that blended art
craft science business savvy and an astute understanding of
customers and marketsrdquo
ndash Tim Brown (CEO IDEO)
Tim Brown
httpshbrorg200806design-thinking
ldquoDesign thinking is a lineal descendant of that tradition Put simply
it is a discipline that uses the designerrsquos sensibility and methods to match
peoplersquos needs with what is technologically feasible and what a viable
business strategy can convert into customer value and market opportunityrdquo
mdash Tim Brown (CEO IDEO)
Tim Brown
httpshbrorg200806design-thinking
1 Define the problem 2 Create amp consider
many options
3 Refine selected
directions
4 Pick the winner
execute
Fast Company
httpwwwfastcompanycom919258design-thinking-what
Where
magic
happens
Business
Experience Technology
Intersection for Innovation
Five Principles of Design Thinking Learn
Define Iterate
Build Ideate
Learn
Empathize with the user customer client
Listen observe and engage with them
Understand their desires needs
challenges and problems
Ask the right questions to get the right answers
bull Questionnaires
bull Focus groups
bull Interviews
bull Observation
bull Contextual inquiry
bull More research
bull Timeline
bull Events or activities
bull Phases
bull Related information
bull Touchpoints
bull Relative highs amp lows
bull Pain points and opportunities
Project Better IT Tools To Display Home amp Office BP
Support collaborative (patient-provider)
treatment decisions
Foster patient engagement in treatment actions
Understand BP in context of medication and
lifestyle changes
Achieve better BP control
Observations
In video-recorded visits family physicians shared
Blood Pressure
1105
2015
814
2015
228
2015
310
2014
13687 14693 15196 16298
Graphs Numbers
10 of time
90 of time
Very Detailed
Artifacts
Patients recorded home BPs range fromhellip
Very Unstructured
Artifacts
helliptohellip
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
ldquoDesign thinking is a lineal descendant of that tradition Put simply
it is a discipline that uses the designerrsquos sensibility and methods to match
peoplersquos needs with what is technologically feasible and what a viable
business strategy can convert into customer value and market opportunityrdquo
mdash Tim Brown (CEO IDEO)
Tim Brown
httpshbrorg200806design-thinking
1 Define the problem 2 Create amp consider
many options
3 Refine selected
directions
4 Pick the winner
execute
Fast Company
httpwwwfastcompanycom919258design-thinking-what
Where
magic
happens
Business
Experience Technology
Intersection for Innovation
Five Principles of Design Thinking Learn
Define Iterate
Build Ideate
Learn
Empathize with the user customer client
Listen observe and engage with them
Understand their desires needs
challenges and problems
Ask the right questions to get the right answers
bull Questionnaires
bull Focus groups
bull Interviews
bull Observation
bull Contextual inquiry
bull More research
bull Timeline
bull Events or activities
bull Phases
bull Related information
bull Touchpoints
bull Relative highs amp lows
bull Pain points and opportunities
Project Better IT Tools To Display Home amp Office BP
Support collaborative (patient-provider)
treatment decisions
Foster patient engagement in treatment actions
Understand BP in context of medication and
lifestyle changes
Achieve better BP control
Observations
In video-recorded visits family physicians shared
Blood Pressure
1105
2015
814
2015
228
2015
310
2014
13687 14693 15196 16298
Graphs Numbers
10 of time
90 of time
Very Detailed
Artifacts
Patients recorded home BPs range fromhellip
Very Unstructured
Artifacts
helliptohellip
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
1 Define the problem 2 Create amp consider
many options
3 Refine selected
directions
4 Pick the winner
execute
Fast Company
httpwwwfastcompanycom919258design-thinking-what
Where
magic
happens
Business
Experience Technology
Intersection for Innovation
Five Principles of Design Thinking Learn
Define Iterate
Build Ideate
Learn
Empathize with the user customer client
Listen observe and engage with them
Understand their desires needs
challenges and problems
Ask the right questions to get the right answers
bull Questionnaires
bull Focus groups
bull Interviews
bull Observation
bull Contextual inquiry
bull More research
bull Timeline
bull Events or activities
bull Phases
bull Related information
bull Touchpoints
bull Relative highs amp lows
bull Pain points and opportunities
Project Better IT Tools To Display Home amp Office BP
Support collaborative (patient-provider)
treatment decisions
Foster patient engagement in treatment actions
Understand BP in context of medication and
lifestyle changes
Achieve better BP control
Observations
In video-recorded visits family physicians shared
Blood Pressure
1105
2015
814
2015
228
2015
310
2014
13687 14693 15196 16298
Graphs Numbers
10 of time
90 of time
Very Detailed
Artifacts
Patients recorded home BPs range fromhellip
Very Unstructured
Artifacts
helliptohellip
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Where
magic
happens
Business
Experience Technology
Intersection for Innovation
Five Principles of Design Thinking Learn
Define Iterate
Build Ideate
Learn
Empathize with the user customer client
Listen observe and engage with them
Understand their desires needs
challenges and problems
Ask the right questions to get the right answers
bull Questionnaires
bull Focus groups
bull Interviews
bull Observation
bull Contextual inquiry
bull More research
bull Timeline
bull Events or activities
bull Phases
bull Related information
bull Touchpoints
bull Relative highs amp lows
bull Pain points and opportunities
Project Better IT Tools To Display Home amp Office BP
Support collaborative (patient-provider)
treatment decisions
Foster patient engagement in treatment actions
Understand BP in context of medication and
lifestyle changes
Achieve better BP control
Observations
In video-recorded visits family physicians shared
Blood Pressure
1105
2015
814
2015
228
2015
310
2014
13687 14693 15196 16298
Graphs Numbers
10 of time
90 of time
Very Detailed
Artifacts
Patients recorded home BPs range fromhellip
Very Unstructured
Artifacts
helliptohellip
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Five Principles of Design Thinking Learn
Define Iterate
Build Ideate
Learn
Empathize with the user customer client
Listen observe and engage with them
Understand their desires needs
challenges and problems
Ask the right questions to get the right answers
bull Questionnaires
bull Focus groups
bull Interviews
bull Observation
bull Contextual inquiry
bull More research
bull Timeline
bull Events or activities
bull Phases
bull Related information
bull Touchpoints
bull Relative highs amp lows
bull Pain points and opportunities
Project Better IT Tools To Display Home amp Office BP
Support collaborative (patient-provider)
treatment decisions
Foster patient engagement in treatment actions
Understand BP in context of medication and
lifestyle changes
Achieve better BP control
Observations
In video-recorded visits family physicians shared
Blood Pressure
1105
2015
814
2015
228
2015
310
2014
13687 14693 15196 16298
Graphs Numbers
10 of time
90 of time
Very Detailed
Artifacts
Patients recorded home BPs range fromhellip
Very Unstructured
Artifacts
helliptohellip
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Learn
Empathize with the user customer client
Listen observe and engage with them
Understand their desires needs
challenges and problems
Ask the right questions to get the right answers
bull Questionnaires
bull Focus groups
bull Interviews
bull Observation
bull Contextual inquiry
bull More research
bull Timeline
bull Events or activities
bull Phases
bull Related information
bull Touchpoints
bull Relative highs amp lows
bull Pain points and opportunities
Project Better IT Tools To Display Home amp Office BP
Support collaborative (patient-provider)
treatment decisions
Foster patient engagement in treatment actions
Understand BP in context of medication and
lifestyle changes
Achieve better BP control
Observations
In video-recorded visits family physicians shared
Blood Pressure
1105
2015
814
2015
228
2015
310
2014
13687 14693 15196 16298
Graphs Numbers
10 of time
90 of time
Very Detailed
Artifacts
Patients recorded home BPs range fromhellip
Very Unstructured
Artifacts
helliptohellip
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Ask the right questions to get the right answers
bull Questionnaires
bull Focus groups
bull Interviews
bull Observation
bull Contextual inquiry
bull More research
bull Timeline
bull Events or activities
bull Phases
bull Related information
bull Touchpoints
bull Relative highs amp lows
bull Pain points and opportunities
Project Better IT Tools To Display Home amp Office BP
Support collaborative (patient-provider)
treatment decisions
Foster patient engagement in treatment actions
Understand BP in context of medication and
lifestyle changes
Achieve better BP control
Observations
In video-recorded visits family physicians shared
Blood Pressure
1105
2015
814
2015
228
2015
310
2014
13687 14693 15196 16298
Graphs Numbers
10 of time
90 of time
Very Detailed
Artifacts
Patients recorded home BPs range fromhellip
Very Unstructured
Artifacts
helliptohellip
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Project Better IT Tools To Display Home amp Office BP
Support collaborative (patient-provider)
treatment decisions
Foster patient engagement in treatment actions
Understand BP in context of medication and
lifestyle changes
Achieve better BP control
Observations
In video-recorded visits family physicians shared
Blood Pressure
1105
2015
814
2015
228
2015
310
2014
13687 14693 15196 16298
Graphs Numbers
10 of time
90 of time
Very Detailed
Artifacts
Patients recorded home BPs range fromhellip
Very Unstructured
Artifacts
helliptohellip
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Observations
In video-recorded visits family physicians shared
Blood Pressure
1105
2015
814
2015
228
2015
310
2014
13687 14693 15196 16298
Graphs Numbers
10 of time
90 of time
Very Detailed
Artifacts
Patients recorded home BPs range fromhellip
Very Unstructured
Artifacts
helliptohellip
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Very Detailed
Artifacts
Patients recorded home BPs range fromhellip
Very Unstructured
Artifacts
helliptohellip
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Very Unstructured
Artifacts
helliptohellip
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Artifacts
Current BP graph examples
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Artifacts ndash Coming soon Rivers of data Cuff downloads HIE dumps more
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Personas
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Define
Key stakeholder alignment and collaboration
Define your value proposition
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Define Visualize your value proposition with storyboards
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Define
Visualize your value proposition with high level workflows
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
BP Project Aim
What do patient amp physician need regarding
clinic amp home BPs
Design display for both for better informed
shared decisions
Can we summarize trend data
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Ideate
Generate many many ideas
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Visualize your ideas with usage scenarios concepts and evolving design
Ideate
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Visualize your ideas with workflows and sketches
Ideate
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Make lots of sketches so you can discard most of them
Ideate
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Ideate
Refine ideas that pose problems
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Refine concepts and compare options
Ideate
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Build
Prototype to verify with your users and
stakeholders
Validate requirements and design direction
Do this iteratively throughout the entire process
Objective Researcher
amp Real User
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Build
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Build
ISSUE Some of the participants
wanted the lsquoDetailsrsquo panel to update
depending on the context (eg no
lsquoOnsetrsquo if they are in lsquoPhysical Examrsquo)
QUOTE Im not sure if that belongs
in the lsquoPhysical Examrsquo but rather in
the lsquoHistoryrsquo The fact that he has been
having neck pain for one month is in
the lsquoHistoryrsquo This could be context
relevant detailshellip a lot of these things
are more appropriate to the history than
the physical
NOTE All of the participants
indicated that most of the findings
they would like to include in the final
note should already be available in
the template as un-entered findings
(ie so that they do not have to add
other findings)
QUOTE I think this seems to be a
simple way to enter these phrases
so I think the key is having the
necessary phrases in the list
Thatrsquos going to be a success factor
KUDOS To add the detail lsquoseverersquo to
the finding most of the participants
hinted at free texting However
some indicated they would do this
by tapping on lsquoAdd textrsquo
Prototype to verify with your users
customers clients and stakeholders
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Lessons Learned from Patients
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Lessons Learned from Patients
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Lessons Learned from Physicians
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Lessons Learned from Physicians
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Five Principled of Design Thinking
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Talk to your users (both internal and external) to find out how you can help them
Co-create to find solutions to usersrsquo problems amp opportunities to improve experiences
Validate potential solutions with your users
Refine the solution and build a prototype
Test the prototype with users
Key Takeaways
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
The key to great design solutions is iterating on the design and collecting
user feedback throughout the whole cycle and not just at the end
Key Takeaways
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Satisfaction
Treatment Clinical Savings Improve support for collaborative decsion
making to achieve BP
treatment goals
Electronic
Secure Data Incorporate patient-generated home BP
measurement into the display of BP data
and treatment decisions
Patient Engagement and
Population Management Improve ease of use of BP trend
display via the patient portal
Summary How Benefits Were Realized for the Value of Health IT
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Questions
Jeff Belden MD | beldenjmissouriedu | Twitter jeffbelden | LinkedIn jeffbelden | inspiredEHRsorg Lorraine Chapman Sr Director of Healthcare| lorrainemacadamiancom| Twitterlorchapman | LinkedIn httpcalinkedincominlorrainechapmanottawa
Thank you
Thank you
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