devops irl - jason grimes - devopsdays tel aviv 2017

DevOps IRL @jasongrimes

@jasongrimes

DevOps is about sharing

Who’s Jason?

Dad, downhill + enduro mountain biker 🚵, music lover 👨🎤🤘, dog owner 🐶, geek

🤘, site reliability engineering, STEM parent, @Concur

Expertise

● DevOps Champion

● Team Building

● Leveling Up

● Recruiting

Follow me @JasonGrimes

My Background

● My first computer; C64● Decade of on-premise datacenter experience● Transitioned to DevOps + SRE 2015● STEM Parent● Growth Mindset● Open source everything

@jasongrimes

What Will You Walk Away With….

● DevOps Journey @Concur

● Commitment, People and Journey

● Building Great Teams Not Toolsets

● Measuring Customer Experience

● Leveling Up

● The Automators

@jasongrimes

@jasongrimes

2.4M Expenses Uploaded

275K Trips Booked

700K Mobile Logins

$178M Invoices Processed

Visibility into Travel, Expense + Invoice-driven Spending

DevOps Journey @Concur

In the beginning, before there was DevOps

As told to you by the cell phones I carried.SDLC Waterfall Mixed Agile Agile

Releases 9-18 months 4 months 1 month Continuous

Architecture On Premise Service

Monolithic Hybrid Microservices Aspirations

Microservices

Ops Model IT -> Ops Centralized hosted Ops

DevOps EmbeddedDevOps

@jasongrimes

Early 2000s

@jasongrimes

● SDLC: Waterfall releases

● Releases: Every 9-18 months

● Hosting: On premise service

● Ops Model: IT -> Ops

Reliable, repeatable, results over time - David Gedye (2000)

2006

● SDLC: Mixed/Agile

● Releases: Every 4 months

● Hosting: Monolithic Hybrid

● Ops Model: Centralized Hosted Ops

@jasongrimes

You build it, you run it - Werner Vogles (2006)

2010

@jasongrimes

CA(L)MS

Culture, Automation, Lean, Measurement and Sharing - John

Willis, Damon Edwards, Jez Humble (2010)

2013

● SDLC: Agile

● Releases: Every month

● Hosting: Moving to Microservices

● Ops Model: DevOps

@jasongrimes

Meet people where they are - Nell Shamrell (2016)

In the future...

● SDLC: Agile

● Releases: Continuous

● Hosting: Microservices

● Ops Model: Embedded DevOps

@jasongrimes

Everyone should do everything - Alice Goldfuss (2017)

Building Great Teams Not Toolsets

@jasongrimes

9 Keys to End to End Ownership

@jasongrimes

Commitment, People and Journey

● Executive buy-in

● Growth mindset

● Agile Operations

● Blameless culture

● Welcome failure

● Work-Life-Balance

@jasongrimes

@jasongrimes

Culture is not a toolset

@jasongrimes

SRE is a Global Team Sport

@jasongrimes

● Net Promoter Score

● P1s + Crisis Response

● Codify everything

● CI/CD = Employee happiness

● Minimum Viable Ops

● Automate everything

Relentless focus on what matters

@jasongrimes

@jasongrimes

Cloud Toolsets + ChatOps

Measuring the Customer Experience

● 9’s don’t matter if customers are unhappy

● 20 years of alert and monitoring bias

Metrics to Observe● Latency

● Request per second

● Errors

● Saturation

@jasongrimes

@jasongrimes

● Measure: Apdex, Disk, CPU/Load,

Memory

● Code is the source of truth

● Alerts are codified

Minimum Viable Ops

Leveling Up Strategy

● Sharing and exchanging ideas

● Bring in learning from the field

● WIKI for the future

● Local meetups matter

● Conferences

@jasongrimes

The Automators: DevOps + SRE Experts (897+)

@jasongrimes

Takeaways

Deck - http://bit.ly/DevOpsIRL

● Show up

● Attitude matters

● Team first, no rockstars

● Learn from failure

● Capacity to continue learning

● Be Active: Github, LinkedIn, Twitter

@jasongrimes

Follow-up

I think I’ve done enough talking.

Email, DM me or if you must LinkedIn.

I would love to connect.

Email: jason.grimes@gmail.com

Follow me @JasonGrimes