digital inclusion for older isolated people - our learning journey, pop up uni, 11am, 3 september...
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Digital Inclusion for older isolated
people; our learning journey
Frances Newell - NHS England
Martin Simpson, Andrea McLaughlin – Age UK South Tyneside
Heather Smith, Peter Blair, Don Slater – Age UK North Tyneside
Voluntary Sector Strategic Partners Programme
• Age UK
• FaithAction
• National Voices
• Men’s Health Forum
• LGB&T Partnership
• National Children’s Bureau
• Young People’s Health Partnership
• Race Equality Foundation
• NACRO and Clinks
• Women’s Health and Equality Consortium
• Disability Partnership
• Regional Voices
• Mental Health Providers Forum
• Carers Trust and Carers UK
• NAVCA
• NCPC, Help the Hospices and Marie Curie
• Volunteering Matters
• VODG, NCF and Sue Ryder
• UK Health Forum
• Win Win Alliance
• National Housing Federation
• Fit for Work
• Co-production and engagement forum for stronger policy making
• Route to reach wider voluntary sector – diverse range of networks and
communities
• Help sector build capacity to improve health and social care, reduce health
inequalities
What are we trying to do? • Work with Age UK to support isolated older people to
connect digitally
• 39% of people 65+ in social grades C/DE access internet
• Create a virtual network to reach seldom-heard voices
• Explore wider benefits to participants of this support
• Testing approaches via pilots with 5 local Age UK
partners
Project set up
• Decide on appropriate delivery model(s)
• Identify partners
• Select and recruit volunteers
• Identify possible participants
• Engage with participants to confirm suitability
• Match participants with volunteers
• Begin delivery
Project delivery
• Initial contact – pre-assessment
• Create Individual Learning Plan
• Deliver training to meet participant’s needs
• Review learning achievements after each session
• Encourage participants to achieve – light touch from volunteers
• Provide support network – peer support & tutor / signposting support
• Post-assessment - improvements in confidence, knowledge & general well-being
Achieved outcomes
• Increase in confidence amongst participants
• Increase in knowledge amongst participants
• Participants much more likely to use online GP services for booking appointments, ordering prescriptions and accessing information
• Participants much more likely to use online NHS services (NHS Choices) for general information
• Participants much more informed about their condition and quality of consultations improved – Expert Patients Programme
Reflection
• Partnership between CCG and Age UK greatly increases flow of information
• Being able to hold ‘pop-up’ sessions within GP surgeries gave far more patients knowledge of and access to Digital Inclusion Service
• NHS campaigns and information can be better cascaded with access and ability to use technology, especially when embedded into learning
• Participants feel more in control and confident when they are involved in managing their condition; digital inclusion can reinforce this
Reflection
• Simple things like improved communication have a huge
impact particularly on isolated people
• Increased access encourages increased involvement, not just
in health but improved community involvement
• Improving digital skills of carers has a similar positive impact
on patients
• Patients should not be excluded based on a condition.
Age UK South Tyneside currently working with visually
impaired clients and people with dementia
(Pathfinder) and are making an impact on their
quality of life
Age UK County Durham
Presented by: Christine Fletcher Christine.Fletcher@ageukcountydurham.org.uk
Recruitment – Making Connections
Connecting to organisations who support people who are deaf or
hard of hearing
– Ho Ho, a support group run by and for people who are deaf or
hard of hearing
– North Tyneside Coalition of Disabled People
– Hearing Links
Volunteers
• Creating a volunteer profile
• Connecting to Age UK North Tyneside’s volunteer network
• Promoting externally
• Promoting via social networking
• Volunteer induction
Session Planning
• Induction
• Getting to know the tablet PC
• Using the camera
• Out and about
• Having your say about the NHS
• Evaluation and celebration
• Aims:
– To build confidence using the tablet and on board camera
– To build a stronger social interaction with participants and
volunteers
– To have fun!
A visit to Tynemouth Volunteer
Life Brigade Museum
Participant Experiences
Peter Blair
• Why did you want to be involved in the project?
• What did you learn about engaging with the NHS?
• What were the benefits of being involved in the project?
Volunteer Experiences
Don Slater
• Why did you want to be involved in the project?
• What did you learn about supporting people
who are deaf or hard of hearing?
• What did you learn about engaging with the NHS?
• What were the benefits of being a volunteer?
Reflections
• Issues
– Time
• Challenges
– Equipment
• Successes
– Engaging with NHS services
– Feedback
For more information please contact:
Heather Smith
Age UK North Tyneside
North Shields,
NE29 6QP
Tel: 0191 280 8484 Email:
Heather.Smith@ageuknorthtyneside.org.uk
Frances Newell
NHS England Public
Participation team Frances.newell@nhs.net
Martin Simpson
DI Co-ordinator
Age UK South Tyneside
Tel: 0191 4566903 Email:
Martin.Simpson@ageuksouthtyneside.org.uk
Andrea McLaughlin
DI Co-ordinator
Age UK South Tyneside
Tel: 0191 4566903 Email:
Andrea.McLaughlin@ageuksouthtyneside.org.uk
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