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Dispatch Beyond BoundariesHow Avtec and AT&T Are Transforming the Energy
Communications Landscape
The Webinar Will Begin Shortly
Dispatch Beyond BoundariesHow Avtec and AT&T Are Transforming the Energy
Communications Landscape
3
Housekeeping Items
We’ll be recording the webinar for
future on-demand access.
An email will be sent to all registrants
with a link to access the recording.
Please post questions for the
speakers in the chat area
4
About Our Collaboration
5
Webinar’s Speakers
Christian CroweAT&TMobile Field Solutions Consultant Manager
Kevin SumrellAvtecVice President of Sales, Energy Markets
Enhanced Command & Control (Augmenting C&C with AT&T’s Enhanced Push-ToTalk)
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Helping Solve Communication Challenges
• Limited Mobility/Coverage • Fixed Channel Capacity• Redundancy• Lifecycle Maintenance/End of Life • Security • Interoperability • Complexities and Expenses• Migration Difficulties• Operational Expenses• Staff Competencies
Even the Best LMR Systems Have Limitations:
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• LMR communications have historically been focused on a specific group of field personnel,
• Dedicated infrastructure has a recurring cost, adding subscribers or repeaters increases overhead,
• Device cost and system capacity have prohibited increased participation and access,
• LMR has it’s boundaries, depending on geography, terrain, tower locations, etc.
• System expansion is complex, new towers, network connectivity, microwave, civil work, etc.,
• New spectrum is ever more challenging,• Devices serve a single function, in a multi-tasking world.
Energy Market LMR Paradigm Shift
But, every Utility will tell you the LMR system is there when we need it!
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To what extent is your agency/company using PTT over Cellular today?
Poll
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Multitude of Voice Communication ChoicesDigital Mobile Radio ICOM IDASKenwood NEXEDGEMotorola IP Site ConnectMotorola Linked Capacity PlusMotorola Connect PlusMotorola Capacity MAXSimoco DMR Tier IIITait DMR Tier II/IIILeonardo (Selex) Tier II/III
PTT over CellularAT&T Enhanced PTT*Sprint Direct ConnectKodiak InstaPoC
P25 (CSSI / DFSI)Airbus DS P25 CSSIEtherstack P25 CSSITait P25 DFSI & CSSIMotorola P25 CSSIHarris P25 CSSICodan P25 DFSIRIC-M DFSI (ASTRO P25)
SIP-based IP TelephonyAvaya Aura Communications ManagerCisco Unified Communications ManagerNEC Universe
*Wireless
Legacy RadioConventional AnalogSerial Controlled Mobile RadiosSmartNet/SmartZoneEDACs/Opensky
Traditional Telephony POTS (Plain Old Telephone)ARD’s (Ringdowns)T1-PRIE&M
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Nationwide AT&T Dispatch Network
IP Based Dispatch Network
Leveraging Integrated Layers of Communications
Land Mobile Radio Systems
Primary, day-to-day communications both group and private calls.
• Emerging as daily use tool for typical business,
• Lower cost of entry increasing adoption for access/use,
• Coverage density makes more reliable in many areas…
• Critical switching, load distribution/balancing and storm response events,
• Backup to cellular when major power disruptions occur…
Critical, event based Communications.
• Core of Dispatch Communications
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How familiar were you with integration of PTT over Cellular into a Dispatch Console system?
Poll
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Convergence of Critical Communications
• A Highly Scalable and Extensible Tool for Business and Mission Critical Communications
• Integrating Advanced Radio, Enhanced Telephony, Intercom, Location Services, Text…
• Highly Configurable and Portable User Interface Providing Complete Access From Anywhere
• Designed to operate 24x7x365 with no downtime
The Dispatch Console System
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• Voice Dispatch (Individual & Group/Channel Communications)
• Telephone Line Inbound/Outbound Calling• Call Queuing and Auto-Answer/Hold• Simul-Select (Simultaneously Transmit on Multiple
Technologies to Multiple Groups/Channels)• Patching/Conferencing: Groups/Channels, Individuals,
PSTN, Cell• Activity Logging/Auditing • Voice Recording (Instant Recall and Archival Logging)• Emergency Call Management• Alert Tone Generation • Video Monitoring and Facility Control • Inter Console Communication
Common Dispatch Functions
Now Extended to Include AT&T’s National Dispatch Service
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• Convergence of Technologies – LMR, Telephony and Broadband– Stay agnostic enabling BYOD– Voice, Video, Data & Messaging
• Consolidation of Workforces– Dispatch Operations Centers and/or Functions
• Standards Based Solutions– P25 CSSI, DMR AIS, SIP
• Resiliency & Flexibility– Corporate Network Compliance, Geo-Diverse
Redundancy, Anywhere Access• Productivity
– Awareness & Collaboration
We’re Listening to our Customers
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Operational Use Case Examples
Federal, State & Local Public
Safety
Manufacturing Healthcare Higher Education Transportation Hospitality, Gaming, Events
Three State Electric/Gas Utility Example
PSC PSC Backup MCC Gas
PRU Backup
BCC Gas
MCCScout Consoles
22 Positions
MulticastEnabled
MCC Data Room
OutpostsQty-9
(17 Ports)
MulticastEnabled
Scout Consoles10 Positions
PSC LAN
VerintRecorder
SelexDMR System
Scout Consoles9 Positions
MulticastEnabled
DMR Control Station
Radios-Qty 9
Selex DMRWireline
VPGate 1A
UCM
Outposts(17 Ports)
VerintRecorder
DMR Control Station
Radios -Qty 9
Selex DMRWireline
VPGate 1BUCM
BCC LANMCC LAN
Scout Console1 Position
MulticastEnabled
Scout Consoles5 Positions
PSC LAN MulticastEnabled
Scout Consoles5 Positions
MCC LAN
MulticastEnabled
Scout Consoles5 Positions
BCC LAN
PRU LAN
UCM
DMR Control Station
Radios – Qty 5
Outposts(5 Ports)
Admin
Cisco T1Gateway
Cisco T1Gateway
CorporateWAN
Cisco T1Gateway
Cisco T1Gateway
Cisco T1Gateway
Cisco T1Gateway
BCCBCC Data Room
IBCC
VerintRecorder
VerintRecorder
VerintRecorder
VPGate 2A VPGate 2B
ESCC
BCC EVAC – 1580 SOC
VPGate 1A
Verint IPRecorder
Scout Consoles9 Positions
ScoutAdmin
ESCCCLAN
MulticastEnabled
ESCC Data Room
OutpostsQty-33
SIP
UCMFXO
Gateways
ARD’s
BCCLAN
MulticastEnabled
Scout Consoles4 Positions
MulticastEnabled
Scout Consoles4 Positions
VPGate 1B
SIP
UCM
EVACLAN
EVAC Data Room
CorporateWAN
SOCLAN
MulticastEnabled
Scout Consoles9 Positions
Scout ConsolesCSD - 4 Positions
SOC
METER GAS
MAIN EOC
Backup EOC1 Backup EOC2 Backup EOC3
West EOC SOC
VPGate1
Verint IPRecorder
Scout Consoles30 Positions
ScoutAdmin
SOCLAN
MulticastEnabled
SOC Data Room
OutpostsQty-62
SIP
UCMFXO
Gateways
ARD’s
METERLAN
MulticastEnabled
Scout Consoles7 Positions
MPT-1327
VPGate6
CorporateWAN
GASLAN
MulticastEnabled
Scout Consoles6 Positions
MEOCLAN
MulticastEnabled
Scout Console1 Position
EOC1LAN
MulticastEnabled
Scout Consoles4 Positions
EOC2LAN
MulticastEnabled
Scout Consoles4 Positions
EOC3LAN
MulticastEnabled
Scout Consoles4 Positions
West SOCLAN
MulticastEnabled
Scout Consoles8 Positions
Remote/Portable Scout Consoles
4 Positions
• Three separate dispatch systems,
• Three unique LMR systems,
• Multiple and varying business units within each state,
• One Company
• AT&T EPTT spans all three states, enabling territory wide, consistent, and easily accessible communication
AT&TEPTT
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Your Top 10 C&C Challenges Solved
Mobility/Coverage greatly enhanced
Channel capacity increased through offloading
Redundancy through a System of Systems
Fixed Capabilities – Broadband Devices
Lifecycle Maintenance/End of Life – Ever-greening
Security is Built-in
Interoperability is a Natural Byproduct
Complexities and Expenses Reduced
Productivity Improvements
Improved Disaster Preparedness & Management
© 2016 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Next GenerationPush-to-Talk CommunicationsAT&T Enhanced Push-to-Talk
Christian Crowe, Mobile Field Solutions Consultant ManagerSeptember 26, 2017
AGENDA
© 2016 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.20
Introductions
Market Trends
AT&T Enhanced Push-to-Talk Solution
LTE To LMR Interoperability
Q/A
Presentation title here—edit on Slide Master
© 2016 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.21
A shifting technology roadmap
Narrowband Broadband Cellular
+ + =
Presentation title here—edit on Slide Master
© 2016 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
What are the key factors driving LMR augmentation?
0% 10% 20% 30% 40% 50% 60%
Fragmentation of communications technologies
Changing organizational structure
Future proofing frontline worker communications solutions
Cost of LMR/PMR radios
Communication cost reduction initiatives
Cost of maintaining legacy LMR/PMR equipment and infrastructure
Demand for broadband data applications
Increase in the number of PTT communications users
Source: VDC Research
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For interoperability between your LMR network and PoCnetwork, what solution have you taken or will be taking?
Poll
Presentation title here—edit on Slide Master
© 2016 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.24
What does PTT on LTE deliver?
Lower TCO via augmentation
Reduced complexity
Expansion of coverage & capacity
End of life
+ =
Presentation title here—edit on Slide Master
© 2016 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.25
AT&T Enhanced Push-to-Talk features
• Sub-second latency • Fast call setup times • View real-time
presence/status of your users
• 1000 contacts / 250 users per talkgroup/100 talkgroups
• Supervisory override functionality
• Talkgroup Scanning• QoS (DTM)
• Instant Alerts, Voice Dispatch, Monitor
• Talk Group Scanning• Locate Fleet
Members• Record Conversations• 1-to-1; One-to-Many;
One-Way Group Call• Presence & Status• Ad-hoc reporting,
History logs• Broadcast Calling
• User-friendlyCAT
• Flexible Control• Supports large
contact lists & talk groups
• Web Browser Simplicity
• Lockdown & Manage AT&T EPTT Devices & Apps
• Real-Time Sync
• Mobile broadband data capabilities over nationwide 4G LTE, 4G HSPA+, 3G, and Wi-Fi network
• AES 256 • FIPS 140-2• Donor Interop• IP Interop CSSI• RoIP & ISSI
• Widest range of devices including rugged/non-rugged Android™, Apple iOS™
• 4G LTE Feature Phones, and Intrinsically Safe Devices
• Android & iOS Tablets• Non-voice,
Wi-Fi Devices• Cross Carrier
Superior user experience
Broadportfolio
IntegratedDispatch
Corporate Admin Tool (CAT)
Interoperability & network
Presentation title here—edit on Slide Master
© 2016 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.26
AT&T Enhanced Push-to-Talk ecosystem
Standards based interoperability and APIs• LMR interoperability• Web APIs• Mobile APIs
Integrated solutions• Mobile Resource Management including
AT&T Fleet Complete and AT&T Workforce Manager• AT&T Dynamic Traffic Management• Integrated Dispatch
Devices and accessories• Rugged, non-rugged and intrinsically safe• Feature phones, smartphones, mobile computers
and tablets• Accessories for every device type and work need
Integratedsolutions
Accessories
Dynamic TrafficManagement
Mobile ResourceManagement
Integrated Dispatch Console
Smartphone
Tablet
Feature Phone
Desktop & Dispatch
Vehicle & Mobile
Wearables
LMR / PMR Interop
Web APIs
AT&T EnhancedPush-to-Talkecosystem
MobileComputer
Mobile APIs
Interoperability and APIs
Devices
Presentation title here—edit on Slide Master
© 2016 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.27
How it works?
Managed LTE LMR interoperability
Customer premises
Enhanced Push-to-Talk
Customer LMR
Network
AVTEC Console
AT&T VPN
Highly secureIP Cloud
AT&T network
0
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What kind of radio system do you have in place today?
Poll
Presentation title here—edit on Slide Master
© 2016 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
The AT&T solution
LTE LMR interoperability includes EPTT Client
EPTT Device
EPTT Service
AT&T Dynamic Traffic Management
Wireline Service for Interoperability (IP backhaul)
Interoperability Gateway
Accessory & Hardware Ecosystem
End to End Managed Network Services
End to End Solution Support
We are the only provider offering a totally Integrated & managed offering. Other carriers or solution providers must piece together a solution.
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Presentation title here—edit on Slide Master
© 2016 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
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Christian Crowe, Mobile Field Solutions Consultant Manager, AT&T | cc8454@att.comKevin Sumrell, Vice President of Sales, Energy Markets, Avtec | KSumrell@avtecinc.com
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