dom-modern approach to service delivery

SERVICE DELIVERY.

GOVERNMENT OF KERALA.

DISTRICT OFFICE MANUAL.

DOM.

PROCEDURES,

COMMUNICATION..

DUTIES.

BE S.M.A.R.T.

SPECIFIC. MEASURABLE. ACHIEVABLE.

REWARDING.. TIME

BOUNDED.

THE POWER OF THE PEOPLE IS STRONGER THAN PEOPLE IN POWER.

RIGHT TO

INFORMATIONRIGHT TO

FOOD

RIGHT TO

HEALTHRIGHT TO

EDUCATION.

RIGHT TO

HEARING..

RIGHT TO

SERVICE.

CUSTOMER IS THE EMPEROR.

QUALITYSPEED.

INFORMATION.

CITIZEN CENTRIC ADMINISTRATION.

ACCOUNTABILITY

TRANPARANCY.

RESPONSIVENESS.

.

EFFICIENCY.

EFFECTIVENES.

EXCELLENCE

.

SHARPEN YOUR AXE ,,,,,,

HARD WORK

VS

SMART WORK,

YOU CAN BE A VICTOR OR VICTIM…….IT IS YOUR

CHOICE.

LEARN

TO SATISFY

CUSTOMERS

CREATE

TRUST.

LEARN TO

LOVE THE

CROWD

YOU CAN BE A VICTOR OR VICTIM…….IT IS YOUR

CHOICE.

LEARN

TO SATISFY

CUSTOMERS

CREATE

TRUST.

LEARN TO

LOVE THE

CROWD

WHY A CUSOMER BECOME ANGRY.

A CUSTOMER BECOME ANGRY

WHEN

HIS DISSATISFACTION IS POORLY MANAGED.

ENJOY THE RIDE……BE THE CHANGE

YOU WANT TO SEE…………YOUR ASSETS.

YOUR

ATTITUDE

YOUR

SKILLS.

YOUR

HEALTH.

YOU CANNOT WIN WITHOUT HELPING OTHERS TO WIN….

INTEREST.

COMMITMENT.PASSION.

REMEMBER……DOM IS A GOOD SERVANT…BUT A BAD

MASTER..

FAMILY.

FINANCIAL.

PHYSICAL.

MENTAL

SOCIAL.

SPIRITUAL

BALANCED LIFE..

FAMILY.

FINANCIAL.

PHYSICAL.

MENTAL

SOCIAL.

SPIRITUAL

,

EFFICIENCY EFFECTIVENES.EXCELLENCE.

DOMRIGHTS

&

SERVICE

QUALITY

IN

SERVICE

DELIVERY.

WHAT CAN WE DO

WHAT CAN WE DO….

OBTAIN THE

REPORTS IN FILES

WITHOUT ISSUING

REMINDERS…….

Why this barricade….?

DO THINGS DIFFERENTLY.

BREAK THE BOUNDARIES…..

WHAT CAN WE DO….

Informal file workshops.

WHAT CAN WE DO….

Inter personal

relationship..

DIGITAL DIVIDE…...

WHAT CAN WE DO….

INSIST TELEPHONE

NUMBER

OF THE APPLICANT

IN EVERY

APPLICATIONS.…….

WHAT CAN WE DO….

INCLUDE

TELEPHONE NUMBER

FAX NUMBER

MAIL ADDRESS

OF THE OFFICE

IN EVERY

COMMUNICATION.

WHAT CAN WE DO….

SPENT

A SMALL PART OF

INCOME FOR YOUR

BETTERMENT.

WHAT CAN WE DO….

SMART

COMMUNICATION.

SPECIFIC,

MEASURABLE,

ACHIEVABLE

RESULT ORIENTED &

TIME BOUNDED.

WHAT CAN WE DO….

SMART

COMMUNICATION.

SPECIFIC,

MEASURABLE,

ACHIEVABLE

RESULT ORIENTED &

TIME BOUNDED.

WHAT CAN WE DO….

GO EXTRAMILE…..

TIME MANAGEMENT IS LIFE MANAGEMENT.

MANAGE

YOUR TIME.

.

WHAT CAN WE DO….

Grouping.

WHAT CAN WE DO….

Grouping.

WHAT CAN WE DO….

Consolidation

Of information.

Keep it in clouds.

IF YOU WANT TO BE SMARTREMEMBER…..

PERSONAL

REGISTER

IS

A

GOOD SERVANT.

BUT

A

BAD MASTER..

RECEIPT OF TAPAL.

STAMP

CANCELLED

INITIALS

OF

HODDATE SEAL

CURRENT

NUMBER.CATEGORY. TIME LIMIT.

RECEIPT OF TAPAL.

PERSONAL REGISTER IS NOT PERSONAL……...

1.SERIAL NUMBER

2.CURRENTNUMBER.

3.DATE.

4.SUBJECT.

5.DATE OFSUBMISSION.

6. DATE OF RETURN

REFERENCEISSUED TO WHOM.

8. COMMN RECEIVED

9.DATE.

10.NATUREOF DISPOSAL..

PERSONAL REGISTER IS NOT PERSONAL……...

LA INTERPELLATION- DETAILS OF PORAMBOKE LANDSUNDER ENCROACHMENT.-POSSIBILITY FOR ASSIGNMENT

FAX MESSAGE NO B1- 543566/14 CLR DT 14/09/14(0471-2357889)

PERSONAL REGISTERCROSS REFERNCING……..

COL.2 COL.3

26-10-14

2387 4375/13 2354 2231/10 2355 2267/11 2357 9854/11

SUBMISSION OF FILESMATERIALS NEEDED..

PENDING

BACK FILENEW FILE. DISPOSAL.

STOCK

FILE

.

SIMILAR

BACK FILE.TIME LIMIT.

.

NOTE FILE……...

LA INTERPELLATION- DETAILS OF PORAMBOKE LANDSUNDER ENCROACHMENT.-POSSIBILITY FOR ASSIGNMENT

NOTE.

SUB-LA INTERPELLATION- DETAILS OF PORAMBOKE LANDS.-POSSIBILITY OF ASSIGNMENT UNDER ZERO LAND LESS SCHEME. REF-FAX MESSAGE NO B1- 543566/14 DT 14/09/14 from SECY REVENUE (S) Dept. C1-5476/14 )

drafting….

C1-9756/14

District Collector, kottayam

sub-

ref.

I invite kind attention to the ref cited …….........................................................................................

Sending e mail messeges….

C1-9756/14

District Collector, kottayam

sub-

ref.

I invite kind attention to the ref cited …….........................................................................................

SUBMISSION OF FILESMATERIALS NEEDED..

PENDING

BACK FILENEW FILE. DISPOSAL.

STOCK

FILE

.

SIMILAR

BACK FILE.TIME LIMIT.

.

DOM….

FLAGGING…….

DOM….

LINKING

DOM….

LABELLING…….

DOM….

TAGGING…….

DOM….

FLAP COVER…….

Files having no action in the immediate future….

CALL BOOK…….

Files having no action in the immediate future….

Special register,…….

Files having no action in the immediate future….

Asset register.…….

DISPOSALS.

CALL BOOK…….

DISPOSALS.

L:Dis. K:Dis. R:Dis.

N:Dis.. XN: Dis.

DISPOSAL jackets.

L:Dis. K:Dis. R:Dis.

N:Dis.. XN: Dis.

SMART despatch…..

Tapal. Messenger

Phone..

E mail Fax.

.

Thank You…………………………

T. James Joseph, Adhikarathil,

Kottayam,Kerala.