dr. b calingacion communications training

Communications Training for

Effective Teaching

Reviving Evidence Based FPIn Medical Education

Silliman University May 2010

Success and Communication

The level of success that you experience in life, the happiness, joy, love, external rewards, and impact that you create is the direct result of how you communicate to yourself and to others. The quality of your life is the quality of your communication.

Anthony Robbins, motivational writer

Communication and Work Virtually everyone communicates

at work. No matter what the field, and no matter what you know about your job, specialized knowledge alone isn’t enough to guarantee success; communication skills are so vital.

Adler and Elmhorst, authors

Communicating At Work

Teaching and Theater

• Good teaching is one-fourth preparation and three-fourths theater.

Chinese Proverb

Challenge of Teaching

For every person who wants to teach there are approximately thirty people who don’t want to learn.

W.C Sellar and R.V. Yeatman

And Now All This

Teachers as Communicators

• As teachers our medium is human communication and our aim is influence!

Role of Teachers

• Teachers open the door. You enter by yourself.

Chinese Proverb

Teaching Methods Used

• Lectures• Case Analysis/Case Presentation• Discussion (SGD or FGD)• Reports• Field Exposure/Field Immersion• Role Play• Film Showing• Preceptorials/Mentoring

Components or Elements of Communication

• Sender / Speaker• Message• Channel• Receiver / Listener• Situation / Context• Feedback• Noise

Levels of Communication

• Intrapersonal Communication• Interpersonal Communication

*Dyadic*Small Group

• Public Communication• Mass Communication• Organizational Communication• Intercultural Communication• Developmental Communication

Barriers to Communication

• Physical – environment and your body

• Mental - knowledge and experience

• Emotional – feelings and attitudes • Cultural – prejudices

Barriers to Communication

• Internal• External

Effective Communication

• The key to effective communication is awareness – of yourself, but more important, of the people with whom you are communicating.

• You have to be sensitive to others.

Communication Styles

• The Thinker – guarded and self-controlled, don’t reveal much

• The Achiever – self-controlled and guarded but are assertive

• The Seller – warm and outgoing, assertive, express themselves forcefully

• The Relater – warm and friendly, less concerned about themselves and ask questions which are personal

Improving Quality of Communication means…

• Identifying your own style and the style of the other person with whom you are communicating

• Identifying communication problems

• Improving rapport through mirroring

The Challenge in Teaching Learning Relations

• Success for any classroom learning is based on the quality of our teaching

• Service to students is based not just on systems, processes and procedures but also personal effort and creativity.

The Challenges for You

• How to present a positive attitude• How to project a professional

image• How to be responsive and helpful• How to work hard to make

students learn

Language and Communication

• Clarity• Tact• Vividness• Appropriateness

Voice and Communication

• Vocal variety makes speech more interesting

• People don’t like monotonous, harsh and tiresome sound

• Psychologist Albert Mehrabian has shown that we are 5 times as likely to be influenced by voice than by the spoken words.

Elements of the Voice

• Quality• Volume• Pace• Tone (Pitch)• Pause• Force

Attributes of Good Speaking Voice

• The tone has a friendly, pleasant tone.• It is natural, reflecting truthfulness and

sincerity of the speaker.• It has life and vitality.• It portrays various shades of meaning,

never sounding monotonous or emotionless.

• It is easy to hear thanks to good volume and clear articulation.

Body and Communication

• Humans produce 700,000 different physical signs (Mario Pei)

• The face alone is capable of 250,000 different expressions

• There are possibly 5,000 separate hand gestures and 1,000 kinds of postures

Managing Stage Fright

• The Greek philosopher Socrates said that before we can move the world, we first have to move ourselves. How can we make our internal “skeletal frameworks” solid enough to withstand the “strong winds” and “powerful rains” of stage fright? We can do this by having accurate perception of our audience, of the purpose of our speech and of ourselves.

The Planks of Confidence

Platform Behavior• A good speaker is similar to a good

dancer in that both must have a sense of rhythm. Body movement should have a rhythmic flow so that it appears fluid and natural ad fits with the word being spoken.

• Platform movement then means walking or stepping in a directed manner from one spot to another while speaking.

Food for ThoughtComing together is a beginning. Keeping together is progress. Working together is success.

Henry Ford

  Learning and teaching should not stand on opposite banks and just watch the river flow by instead they should embark together on a journey.

Loris Malaguzzi