dr. pawan aggrawal

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An interactive session with international speaker Dr. Pawan Agrawal

MAGIC OF MUMBAI DABBAWALA

Presented by : Rasana Shrestha

Logistics is the process of strategically managing the procurement, movement and storage of materials, parts and finished inventory (and the related information flows) through the organization and the marketing channels in such a way that current and future profitability are maximized through the cost effective fulfillment of orders.

Logistics

History : Started in 1890Charitable Trust : Registered in 1956Employee Strength : 5000Average Literacy Rate : 8th Grade SchoolingTotal area Coverage: 60Kms to 70KmNumber of time : 200,000 Tiffin Boxes

800,000 transactions everyday i.e. 800,000 X 12months= 240,000,000

(240 million or 24crore transactions per year)

Time Taken : 8 to 9 HoursMorning 3 Hours Wartime

HISTORY

• Work is worship• Customer is GOD• No alternate to Hardwork • Importance of Human Values

Main Principles

{ Dabbawala, the lifeline of Mumbai

{Prince Charles and Richard branson sharing time and space with the Dabbawalas.

ORGANIZATIONAL STRUCTURE

President

Vice president

General secretary

Members (5000)

Treasurer (9)

Mukadams(800)

13 Members

• VLP Vile Parle (suburb in Mumbai) Residential Area

• 9 Code for Dabbawalas at Destination• EX Express Towers (building name)• 12 Floor Number• E Code for Dabbawalas at residential

station• 3 Code for destination station e.g.

Church gate Station ( Nariman Point)

Coding System

“ People study business books and then practice. We practiced first and have now become case studies”.

WORKING DISCIPLINE• No alcohol drinking/ smoking during business

hours• Wearing white cap during business hours• Carry identity card• No leave without prior notice

ATTITUDE & APPROACH