driving business process performance through data governance

Driving Business Process Performance Through Data Governance

Business Runs on Metrics, Processes & Data

DataSources

FunctionalApplications

ProcessSteps

End to EndProcess

PerformanceIndicator

Key Performance Indicators are Comparative

DataSources

ProcessSteps

End to EndProcess

Days Sales Outstanding

DataSources

Order to Cash

ProcessSteps

Business Processes Define Outcomes

DataSources

Order to Cash

AcceptOrder

Check Product

Availability

PickProduct

PackProduct

Billing Shipping Payment

Process Steps Define Work Steps

Functional Applications Automate Steps

Order Management Applications

InventoryApplications

Warehouse and LogisticsApplications

A/R ApplicationsLogistics and

Transport Applications

Order to Cash

AcceptOrder

Check Product

Availability

PickProduct

PackProduct

DataSources

Data Supports Functional Applications

Order to Cash

AcceptOrder

Check Product

Availability

PickProduct

PackProduct

What’s Missing? Data Policies

Order to Cash

AcceptOrder

Check Product

Availability

PickProduct

PackProduct

Data Policies

Biggest Winners: Cross-functional Process Owners

Operations

OperationalManagement

FunctionalExecutive

Sr.Exec

OperationalProcesses

Cross Functional Processes

StrategicProcesses

DataAggregation

MetricsComplexity

Executive Dashboards Show Economic Impact

Enabling “What if” to Improve Key Indicators

Data Policies in the Context of Business Process

Business Rules from the Consuming Process

Define the Logic – Requirements Bridge to IT

Technical Rules Make it Real

Data Stewards Track Quality Against Rules

Dashboard Shows Data and Process Health

Drilldown Shows Violating Policies and Owners

Drill Down Exposes Rules, Systems, Owners and Target Elements

Deeper Dive Shows More Detail for Better Direction

The Process Owner Can Raise Issues

Data Steward Can See Policy Violations in Their Own View to Begin the Remediation Process

The Data Steward can Identify the Process, Rule and System in Trouble

Finally Raising the Right Issue to the System Owner

And Showing the One System Causing Issues in Perfect Order Performance

Driving Business Process Performance Through Data Governance

driving business process performance through data governance

data steward

inventory warehouse

rights reserved

logistics management

august 14

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