dynamic user experiences - context cards
Post on 01-Apr-2016
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CONTEXT C ARDS
© 2011, HaptiMap, FP7-ICT-224675
HaptiMap (Haptic, Audio and Visual Interfaces for Maps and Location Based
Services) is a project which receives financial support from the European
Commission in the Seventh Framework Programme, under the Cooperation Programme ICT – Information and
Communication Technologies (Challenge 7 – Independent living and inclusion).
www.haptimap.org
01
AT THE STATION
DYNAMIC USER EXPERIENCES
You might be there to pick someone up, you might be there to take the train
home, or you might be there to buy a ticket. Train stations are often crowded
and noisy. Loud public announcements are common and someone wanting to sell you
something or ask for a question might approach you. You have to find your way
to the right platform, often with luggage, and check constantly changing timetables
while in a hurry.
01
AT THE STATION
DYNAMIC USER EXPERIENCES
02
AT A FESTIVAL
DYNAMIC USER EXPERIENCES
Festivals, fairs and concerts are social experiences. You want to connect to people to share experiences, but you don’t want to miss what’s going on at the stage. You want to move between different stages to hear your favorite
bands, but don’t want to lose your friends in the crowd. How do you find a friend at
a loud and dark concert venue?
02
AT A FESTIVAL
DYNAMIC USER EXPERIENCES
03
PUBLIC TRANSPORTATION
DYNAMIC USER EXPERIENCES
Vibrations and noise might cause you to miss an incoming call or text message.
Establishing a network connection can be difficult at times. There might be quiet
cabins on trains. People push past you to get on and off, often with luggage. Public announcements might be called once in a while. People might peer at you from a seat behind you, and you might want to
interact with others while protecting your privacy.
03
PUBLIC TRANSPORTATION
DYNAMIC USER EXPERIENCES
04
AT THE STORE
DYNAMIC USER EXPERIENCES
You might push a shopping cart and/or a stroller with your kids. You might carry
a shopping basket. You need to keep checking your shopping list. You need to pick things off the shelves and put them
in your cart or basket. The staff might ask if you need help. You might ask the staff
for help. You need to load your items onto the belt, pay for them, pack the bags and bring the bags or the cart out from the
store.
04
AT THE STORE
DYNAMIC USER EXPERIENCES
05
AT THE RESTAURANT
DYNAMIC USER EXPERIENCES
You might sit there and wait for a friend that is late. You might want to pass time
with a game without disturbing other guests. You might want to check your
social network to see if anyone has menu recommendations. You might want to see
if someone is interested in joining you for drinks afterwards. You might want
to check up on your parents while you’re waiting for the food. You might want to
take a photo for your blog.
05
AT THE RESTAURANT
DYNAMIC USER EXPERIENCES
06
PUSHING A STROLLER
DYNAMIC USER EXPERIENCES
When one or both of your hands are used to push a stroller, interacting with a
mobile device could be difficult, especially since you are also helping the kids to a sip of water, wiping their mouths, and picking up the hat that they continuously throw
on the ground.
06
PUSHING A STROLLER
DYNAMIC USER EXPERIENCES
07
C ARRYING BAGS
DYNAMIC USER EXPERIENCES
Walking home from the supermarket or shopping center with bags in your hands might make it difficult to interact with a mobile device without having to stop and
put the bags down.
07
C ARRYING BAGS
DYNAMIC USER EXPERIENCES
08
ON THE STAIRS
DYNAMIC USER EXPERIENCES
Walking up or down a staircase, especially one that you are not familiar with,
forces you to watch your step. For steep staircases, you might want to hold on to
the handrail for balance.
08
ON THE STAIRS
DYNAMIC USER EXPERIENCES
09
HIKING
DYNAMIC USER EXPERIENCES
When you are out hiking, you want to see and experience nature while making sure
that you don’t get lost in the process. You might also want to learn more about
plants, animals and historic landmarks. You might get sweaty, wet and dirty, and even bruises from bumping into trees and
rocks.
09
HIKING
DYNAMIC USER EXPERIENCES
10
HORSEBACK RIDING
DYNAMIC USER EXPERIENCES
Horses are powerful animals, so you better pay attention to maintain balance
and control. Moving between walking, trotting and galloping will require more of your attention and more use of your
hands and arms. Device vibrations would be difficult to discern, and using a helmet
might impact your hearing.
10
HORSEBACK RIDING
DYNAMIC USER EXPERIENCES
11
IN A MEETING
DYNAMIC USER EXPERIENCES
Sometimes you might choose to have your mobile device on silent mode to avoid disturbing the meeting. Other times, you might be expecting a very important message or call. Being able to interact with others outside of the
meeting room can be very useful, but you might want to do it in a subtle way.
11
IN A MEETING
DYNAMIC USER EXPERIENCES
12
AT THE HOSPITAL
DYNAMIC USER EXPERIENCES
Often when you visit a hospital, you are not allowed to use devices with
radio transmitters. You might have to go outside, or go to a special room or
section. At the same time, hospitals can be scary and lonely, and you spend a lot of
time waiting for information and visits.
12
AT THE HOSPITAL
DYNAMIC USER EXPERIENCES
13
AT THE BEACH
DYNAMIC USER EXPERIENCES
Spending a day on the beach might expose your mobile device to sand, water, sun protection lotion, wind,
bright sunshine, and so on. You might want to keep your things safe while
you take a swim, and keep track of the weather reports. You might also try,
surfing, kayaking kiteboarding and other watersports.
13
AT THE BEACH
DYNAMIC USER EXPERIENCES
14
DRIVING
DYNAMIC USER EXPERIENCES
Interacting with mobile devices while driving is dangerous. Simply don’t do it.
Ever. But just as people still cross the street at a red light (because they think
they have everything under control), people still do it. How can mobile devices and services stimulate and reward safer
and more enjoyable driving?
14
DRIVING
DYNAMIC USER EXPERIENCES
15
BRIGHT LIGHT
DYNAMIC USER EXPERIENCES
Bright light can cause reflections and glare in many different situations, such
as when checking the weather report on a sunny day at the beach, writing an e-mail under a streetlight, or surfing the web for
price comparisons in a brightly lit shop.
15
BRIGHT LIGHT
DYNAMIC USER EXPERIENCES
16
DUSK
DYNAMIC USER EXPERIENCES
In dusky settings, buttons might be hard to see and users might search for additional light sources, such as
streetlights or windows. They might need to ask someone else for help, or slow
down to concentrate harder. They might also simply stop using the device.
16
DUSK
DYNAMIC USER EXPERIENCES
17
DARK
DYNAMIC USER EXPERIENCES
Users might send text messages while being at the movies, or set the alarm clock
while someone is sleeping beside them. They might use the mobile device to look for lost things, to find their way in a dark
garage, or wave it around during slow songs at a concert.
17
DARK
DYNAMIC USER EXPERIENCES
18
COLD
DYNAMIC USER EXPERIENCES
In cold weather, a mobile device could be uncomfortable to touch, hold in your hands or press against your ear. A touch
screen might not work while using gloves. If you are on a ski trip, the wind chill factor might be extra problematic.
18
COLD
DYNAMIC USER EXPERIENCES
19
WINDY
DYNAMIC USER EXPERIENCES
Windy conditions might cause the audio to break up, and users often have to
shield the microphone with their clothes and hands, or by turning in a different
direction.
19
WINDY
DYNAMIC USER EXPERIENCES
20
RAINY
DYNAMIC USER EXPERIENCES
When it is raining, users might want to keep the device in their pockets. For those using touch screens, this causes obvious problems. Even if it is not raining, there could also be problems due to sweaty,
lubricated, or sticky hands, for example in industrial use situations.
20
RAINY
DYNAMIC USER EXPERIENCES
21
VIBRATION
DYNAMIC USER EXPERIENCES
A lot of people miss calls or text messages if they are in en environment where the vibration function is not strong enough,
such as when riding a train or a mountain bike.
21
VIBRATION
DYNAMIC USER EXPERIENCES
22
NOISE
DYNAMIC USER EXPERIENCES
Noise could be consistent, like music or people talking in a restaurant, or sudden, like a jetplane flying by or a car honking
the horn. In industrial environments, or in a busy city environment, these
disturbances are particularly common.
22
NOISE
DYNAMIC USER EXPERIENCES
23
REVERBERATION
DYNAMIC USER EXPERIENCES
If you are in a sports arena, a church, a train station, or any other large space,
reverberation effects create overlapping sound that blurs the clarity of what you
are trying to hear.
23
REVERBERATION
DYNAMIC USER EXPERIENCES
24
QUIET
DYNAMIC USER EXPERIENCES
There are places where we want to avoid talking or making noise, either to avoid disturbing others or to ensure your own
privacy, such as a quiet train cabin, at the library, or at a hunting trail.
24
QUIET
DYNAMIC USER EXPERIENCES
25
WALKING
DYNAMIC USER EXPERIENCES
When we are out walking, we need to continuously turn our attention to the
changes in our immediate surroundings. We need to watch for traffic as we
cross the street, watch out for other pedestrians as we walk down a crowded street (and lamp posts and waste bins,
and…), and make sure that we don’t miss to say hello to friends we meet along the
way.
25
WALKING
DYNAMIC USER EXPERIENCES
26
RUNNING
DYNAMIC USER EXPERIENCES
Whether we are running to stay healthy or running to catch the last bus home,
we need to interact with devices without having to slow down or stop. Being forced
to stand still while in a hurry is not a pleasurable user experience.
26
RUNNING
DYNAMIC USER EXPERIENCES
27
BIKING
DYNAMIC USER EXPERIENCES
Interacting with mobile devices while riding a bike is dangerous, because the
speed you are moving at means that even the shortest gap of attention could be devastating. But people don’t want to stop moving just to interact. How can
mobile devices and services stimulate and reward safer and more enjoyable
bike rides?
27
BIKING
DYNAMIC USER EXPERIENCES
28
USING ELEVATORS
DYNAMIC USER EXPERIENCES
When you step into an elevator, there might be other people there. Privacy could
be a concern. You also have to push the button to get where you want to go, and pay attention to when you have arrived. Network connections can often be lost.
28
USING ELEVATORS
DYNAMIC USER EXPERIENCES
29
USING ESC AL ATORS
DYNAMIC USER EXPERIENCES
When you step onto an escalator, you might want to hold on to the handrail to maintain balance. Getting on and off the escalator is always a concern if you are
not paying attention, especially if you are riding with luggage or children. You also need to watch out for other people that
might squeeze past you in a hurry.
29
USING ESC AL ATORS
DYNAMIC USER EXPERIENCES
30
AT THE PL AYGROUND
DYNAMIC USER EXPERIENCES
Being at a playground with smaller kids means constantly watching out for
potential hazards. Kids run around and some equipment might be unsuitable for kids of certain ages. You might want to
take photos of your child, but don’t want to violate the privacy of others. You might
want to get some work done without feeling like a terrible parent.
30
AT THE PL AYGROUND
DYNAMIC USER EXPERIENCES
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