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© 2018 Turkish Cargo All Rights Reserved © 2018 Turkish Cargo All Rights Reserved
E-Commerce from an Airline Perspective
E-COMM MENA – Dubai, UAE
© 2018 Turkish Cargo All Rights Reserved
Table of Contents
01
Introduction
03
Our Corporate Approach
• Turkish Cargo Timeline
• Facts & Figures
• Turkish Airlines Network
• TK e-Commerce
• TK Mail
• TK Courier
• TK Plus
• HUB Connectivity
• Our Network – MENA
• IT Solutions
Global e-Commerce
• Trends & Analysis
• Air Transport Involvement
• Airlines Focus Points & Our Strengths
02 04
Future
• İstanbul New Airport
• Our Vision
• Q&A
© 2018 Turkish Cargo All Rights Reserved
First B 777F joined
the fleet.
Turkish Cargo Timeline
1933
1947
1972 2000 2004
1995 2000
First international cargo
was carried in 1947
2 DC-10 aircraft joined
the fleet
Turkish Cargo brand was
established within
Turkish Airlines
2010
First A 330F joined
the fleet
2 C-47 cargo aircraft
joined the fleet
3 B727-200 aircrafts
were converted to cargo
planes.
First A310F was
operated
889k tonnes of freight was
carried in a year
Turkish Airlines was
founded in 1933.
In the meantime, Turkish
Airlines carried small
packages and post
2016
2017
1 million 130k tonnes of
freight was carried in a
year.
INTRODUCTION
01 Timeline
© 2018 Turkish Cargo All Rights Reserved
Turkish Cargo’s Growth
Turkish Cargo achieved above 25% yoy growth on tonnage in
2017, Turkish Cargo carried 1 Million and 130 thousand tonnes of
cargo by the end of 2017.
198 236 313 386 465 565 666 717 889
1130
0
200
400
600
800
1000
1200
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
KTo
nn
es
Tonnage Carried
INTRODUCTION
01 Facts & Figures
© 2018 Turkish Cargo All Rights Reserved
Turkish Airlines Network
Americas Europe Far East
Middle East Africa
Country City
Europe 43 114
Far East 22 37
Middle East 13 34
Africa 34 52
Americas 8 17
114 17 37
34 52
17%
Airport Domestic Destinatons
83%
Airport International Destinatons
121 Country
302 City Airport
International Destinations
3 0 5 Airport Total
Airport Domestic Destinations
5 1 2 5 4
51 Turkey
Turkish Airlines Network
INTRODUCTION
01
© 2018 Turkish Cargo All Rights Reserved
EUROPE 32%
AMERICAS 11%
AFRICA 18%
FAR EAST 24%
MIDDLE EAST 15%
Turkish Airlines Freighter Network
66 Country
81 City 85
Total Airport
Americas Europe Far East
Middle East Africa
Country City
Europe 23 29
Far East 11 12
Middle East 12 20
Africa 14 14
Americas 6 10
29 10 12
20 14
Turkish Airlines Network
INTRODUCTION
01
© 2018 Turkish Cargo All Rights Reserved
E-Commerce Trends Worldwide
Source: IPC global e-commerce figures 2017
Major Market Players Regarding to Regions
Online Retail Sales CAGR 2015-20
32%
60% 67%
39%
21% 18% 26%
15% 10%
3% 4% 5%
0%
10%
20%
30%
40%
50%
60%
70%
80%
2010 2017 2021F
Asia-Pacific North America Western Europe Other
Perc
enta
ge
Regional E-commerce Sales Share of Global E-commerce
Trends & Analysis
GLOBAL E-COMMERCE
02
© 2018 Turkish Cargo All Rights Reserved
E-Commerce MENA
Trends & Analysis
GLOBAL E-COMMERCE
02
MENA E-Commerce Market Size
$- $1 $2 $3 $4
UAE
KSA
Egypt
Kuwait
Lebanon
Jordan
Billions
2014 2020
$-
$2
$4
$6
$8
$10
$12
$14
$16
2014 2020
Bill
ion
s
Arab World E-Commerce Market Size
Source: Payfort report, 2015
0%
5%
10%
15%
20%
25%
30%
0
10
20
30
40
50
60
2016 2017 2018 2019 2020 2021
Bill
ion
s (U
SD)
MENA Retail E-Commerce Sales 2016-2021
Retail E-Commerce Sales % Change % of total retail sales
Source: eMarketer, 2017
© 2018 Turkish Cargo All Rights Reserved
Global E-Commerce Analysis
58.8% 30.2% 11% SENDER
Large Business SME Other
53.8% 35.7% 10.5% FLOW
B2B B2C Other
Source: IPC global postal industry report
2016
Segments of the CEP Market
Size of goods, parties of the trade and the distance between parties will affect the delivery features.
84.5% 15.5% DESTI NATI ON
Domestic International
19%
62%
14%
5%
Packets (200g - 2kg)
Parcels: up to 5kg
Parcels: 5-10kg
Parcels: 10-30kg
10%
90%
Express delivery
Standard delivery
Trends & Analysis
GLOBAL E-COMMERCE
02
© 2018 Turkish Cargo All Rights Reserved
Delivery Operators
• Integrators
• NPOs
• Drop-Shippers
• 4PLs
• Courier Consolidators
Day 1-2
•First-mile delivery
•Consolidation and sorting
•Export goods / Clearance
Day 2-3
•Air shipment depart (loose units/ULD/...)
•Airline carriage
Day 3-4
•Air shipment arrival
•Import goods / Clearance
Day 4-5
•Last-mile delivery
Air Transport Involvement in E-Commerce
Time in transit (in working days) – CEP e-commerce cross-border – Standard delivery
Air Transport Involvement
GLOBAL E-COMMERCE 02
E-shopper E-retailer Delivery Operators
• Integrators
• NPOs
• Drop-Shippers
• 4PLs
• Courier Consolidators
Airline E-shopper
© 2018 Turkish Cargo All Rights Reserved
Airlines Focus Points to Meet E-Commerce Trends
Ph
ysic
al
Feat
ure
s
Dis
tan
ce
Tim
e A
dd
Val
ue
Serv
ices
Co
st o
f D
eliv
ery
• Mostly less then 1 kg • Up to 5 kg goods • Not high value • Post Mail is major channel of dist.
• Growth on overseas • The US and China has highest share • Mostly domestic and neighboring
countries
• Same day (within 24h) • Within a particular time slot • Express • Standard delivery
• Tracking & tracing • Information services
• Free delivery trends • Mostly e-retailer pays • E-retailer tries to decrease the cost
• Belly cargo under pax
flight is an advantage
• CEP and Mail Cargo
• Connectivity with main sources (China and the US)
• Truck connectivity with other closer hubs
• Customs clearing time • Inspection equipment time • Cargo handling time • Warehousing time
• Integration among the parties of delivery
• High level of IT
• Increasing the Load Factor
• Consolidating cargo
Recent Trend of E-Commerce Focus Point for Airlines
Fleet Size &
A/C Types
Wide Network & High Frequency
IT
Implementation
Product
Differentiation
Hub & Spoke
Airlines Focus Points & Our Strengths
GLOBAL E-COMMERCE 02
© 2018 Turkish Cargo All Rights Reserved
100
110
120
130
140
150
160
170
180
190
200
JAN
FEB
MA
R
AP
R
MA
Y
JUN
JULY
AU
G
SEP
OC
T
NO
V
DEC
JAN
FEB
MA
R
AP
R
MA
Y
JUN
JULY
AU
G
SEP
OC
T
NO
V
DEC
2016 2017
E-Commerce* Cargo Growth Index (2016 January is set to 100)
Turkish Airlines and E-commerce
23% CMGR
*Known e-commerce shipments
Planning new projects to Explicitly Identify E-commerce Shipments
TK e-Commerce
OUR CORPORATE APPROACH
03
© 2018 Turkish Cargo All Rights Reserved
Turkish Airlines and Courier
TK Courier
OUR CORPORATE APPROACH
03
-
100,000
200,000
300,000
400,000
500,000
600,000
700,000
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
2016
Courier Carried
2016 2017 2018
Wide network
High level of connectivity
Prioritized acceptance gate
Track and trace with EDI messages
Notification by pre-alert messages
Prioritized loading & unloading
QRT option available upon request
Dedicated courier team
Ton
s
© 2018 Turkish Cargo All Rights Reserved
TK PLUS Service Parameters
*Applied according to approval prior to booking.
**This service is coordinated with Cargo Capacity Planning Management on a periodic tender basis.
***Subject to local regulations
Dedicated and prioritize acceptance & delivery gates
Special expedited handling process
Guaranteed capacity*
No weight limitations**
Expedited delivery*** Shorter connection times for TK + shipments in transit
24/7 TK call center for Express cargo
Flown as booked
Proactive communication
Prioritized loading & un-loading
Dedicated TK + opearation control team
Highest quality and reliable service
TK
PLUS
TK Plus
OUR CORPORATE APPROACH
03
© 2018 Turkish Cargo All Rights Reserved
Connectivity
0 10 20 30 40 50 60
LH Group
AF/KL
IAG
Other/EU/EFTA
MEB3
TK
Others
INDIRECT CONNECTIVITY FROM THE EU TO OTHER WORLD REGIONS BY AIRLINE GROUPS
2010 2017
LH Group
AF/KL
IAG
Other/EU/EFTA
MEB3
TK
Others
INDIRECT CONNECTIVITY FROM THE EU TO ASIA PACIFIC BY AIRLINE GROUPS
2010 2017
0 20 40 60 80
FRA
AMS
DFW
CDG
ATL
IST
ORD
LHR
CLT
YYZ
MUC
EWR
DEN
DOH
DXB
IAH
SVO
MAD
MSP
ZRH
ACI World Connectivity HUB Connectivity of Top 20 Airports
Source: ACI EUROPE AIRPORT INDUSTRY CONNECTIVITY REPORT 2017
HUB Connectivity
OUR CORPORATE APPROACH
03
© 2018 Turkish Cargo All Rights Reserved
0 20 40 60 80
FRA
CDG
AMS
LHR
MUC
MAD
VIE
ZRH
FCO
CPH
MXP
HEL
IST
SVO
BCN
PRG
OSL
BRU
ARN
LIS
2010
0 20 40 60 80
FRA
AMS
CDG
IST
LHR
MUC
SVO
MAD
ZRH
VIE
FCO
HEL
BRU
LIS
CPH
DUS
OSL
DUB
WAW
TXL
2017
Source: ACI Europe Airport Industry Connectivity Report, 2017
IST has the fastest increase regarding connectivity among the European Hubs by 591%.
In 7 years from 13rd to 4th rank in Europe
IST is the 5th Airport in Europe
according to Direct Connectivity
Connectivity (Ctd.)
HUB Connectivity
OUR CORPORATE APPROACH
03
© 2018 Turkish Cargo All Rights Reserved
OUR CORPORATE APPROACH
TK Freighter Network – MENA Region
Our Network - MENA
03
FREIGHTERS
MIDDLE EAST STATION CITY NAME FREQ. ROUTES
AMM AMMAN 2 ISTAMMIST
ISTBEYAMMIST
BAH BAHRAIN 1 ISTBAHPNHHYDIST
BEY BEIRUT 1 ISTBEYAMMIST
BGW BAGHDAD 4 ISTBGWIST
CAI CAIRO 2 ISTCAIIST
CMB COLOMBO 1 ISTMAACMBIST
DAC DHAKA 2 ISTASBDACIST
ISTKWIDACIST
DMM DAMMAM 2 ISTDMMNBOADBMSTIST
ISTDMMPNHHYDIST
DOH DOHA 3 ISTDOHBOMIST
ISTDOHIST(2)
DWC DUBAI 3 ISTKWIDWCIST(2)
ISTDWCIST
EBL ERBIL 2 ISTEBLIST
IKA TEHRAN 2 ISTIKAHANDELIST
ISTIKAKHIIST
KWI KUWAIT 3 ISTKWIDACIST
ISTKWIDWCIST(2)
RUH RIYADH 3
ISTRUHHANDELIST
ISTRUHNBOADBMSTIST
ISTRUHEBBNBOADBMSTIST
NORTH AFRICA
STATION CITY NAME FREQ. ROUTES
ALG ALGIERS 4
ISTALGMXPIST
ISTALGVIEIST
ISTALGZRHIST
ISTALGTUNIST
CMN CASABLANCA 2 ISTCMNMXPIST
TUN TUNIS 3
ISTTUNIST
ISTTUNZRHIST
ISTALGTUNIST
© 2018 Turkish Cargo All Rights Reserved
OUR CORPORATE APPROACH
TK Passenger Network – MENA Region
Our Network - MENA
PAX
MIDDLE EAST
STATION CITY NAME FREQ. ROUTES
AMM AMMAN 16 ISTAMM
AQJ AQABA 3 ISTAQJ
AUH ABU DHABI 7 ISTAUH
AWZ AHWAZ 3 ISTAWZ
BAH BAHRAIN 7 ISTBAH
BEY BEIRUT 22 ISTBEY
BGW BAGHDAD 22 ISTBGW
BSR BASRA 7 ISTBSR
CAI CAIRO 23 ISTCAI
DMM DHAHRAN 10 ISTDMM
DOH DOHA 12 ISTDOH
DWC DUBAI 1 ISTDWC
DXB DUBAI 21 ISTDXB
EBL ERBIL 16 ISTEBL
ELQ GASSIM 3 ISTELQ
HBE ALEXANDRIA 9 ISTHBE
IFN ISFAHAN 7 ISTIFN
IKA TEHRAN 35 ISTIKA
ISU SULAYMANIYAH 3 ISTISU
JED JEDDAH 33 ISTJED
KWI KUWAIT 30 ISTKWI
MCT MUSCAT 7 ISTMCT
MED MADINAH 21 ISTMED
MHD MASHAD 7 ISTMHD
NJF Al NAJAF 7 ISTNJF
RUH RIYADH 19 ISTRUH
SSH SHARM EL SHEIKH 7 ISTSSH
SYZ SHIRAZ 7 ISTSYZ
TBZ TABRIZ 7 ISTTBZ
TIF TAIF 3 ISTTIF
YNB YANBU 7 ISTYNB
NORTH AFRICA
STATION CITY NAME FREQ. ROUTES
ALG ALGIERS 22 ISTALG
CMN CASABLANCA 7 ISTCMN
CZL CONSTANTINE 7 ISTCZL
KRT KHARTOUM 8 ISTKRT
ORN ORAN 7 ISTORN
TUN TUNIS 16 ISTTUN
CAI CAIRO 23 ISTCAI
HBE ALEXANDRIA 9 ISTHBE
HRG HURGHADA 7 ISTHRG
03
© 2018 Turkish Cargo All Rights Reserved
IT Solutions
FSU MESSAGES
BKD BOOKED
AWR AWB DOCUMENT RECEIVED
RCS ACCEPTANCE
FOH FREIGHT ON HAND
PRE PREPARED FOR LOADING
MAN MANIFEST DETAILS
DEP DEPARTURE
ARR ARRIVAL
RCF BREAKDOWN
NFD NOTIFIED
DLV DELIVERY
DIS DISCREPANCY
AWD DOCUMENTS READY FOR CONSIGNEE
RCT IN BOUND CTM
TFD OUTBOUND CTM
TRF TRANSFER CUSTOMS
OFLD OFFLOAD
Handheld Terminals (FSU Messaging) Supported EDI solutions COMIS (iCargo) Pre-Alert Notifications
IT Solutions
OUR CORPORATE APPROACH
03
© 2018 Turkish Cargo All Rights Reserved
İstanbul New Airport Cargo Facilities & E -Commerce
Mail & E-Commerce Operations
5.000 m2
Express Cargo Operations
2.000 m2
E-Commerce HUB
More Connectivity Increased Slots Sorting Systems
Modular Design
&
Easy to Expand
Reserve Areas for Future Expansion
Integration with Postal and Express
Services
Istanbul New Airport
FUTURE 04
© 2018 Turkish Cargo All Rights Reserved
Turkish Cargo E-Commerce Projection
Existing Future
Port to Port Logistics
• Collaboration with Courier firms and Integrators
• Collaboration with NPOs
• SLA/SOPs with stakeholders
• Dedicated e-commerce team
• Training programs
• Joint venture with other stakeholders
• Seminars/Conferences
Our Vision
FUTURE 04
© 2018 Turkish Cargo All Rights Reserved
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