elevate customer journey hr savings wfm productivity · elevate the customer journey. title:...

HR Savings WFM Productivity

Are you doing enough to keep your workforce engaged?

Signi�cant ROI

• Superior adherence to schedules facilitates sta�ng e�ciencies.

• Better agent retention reduces recruiting and training needs

• nGAGEMENT gami�es key WFM KPIs such as presence at work, adherence, compliance and handling time to drive signi�cant improvements.

• Create brand ambassadors

• Sustain Service Level Consistency

• Minimize churn

• Build Customer Loyalty

REQUEST YOUR DEMO TODAY514.907.5988 - www.nguvu.com

nGUVU is a SaaS company focused on innovative, gami�ed solutions to create sustained employee engagement in contact centers. Using game mechanics, nGAGEMENT in�uences desired behaviors in agents by leveraging people’s natural desires for competition, collaboration, achievement, status and recognition. nGAGEMENT is an immersive experience that empowers agents and make it fun for them to accomplish tasks that are at the core of their responsibilities.

Elevate theCUSTOMERJOURNEY