email best practices presentation
Post on 13-Apr-2017
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Email Best Practices
• Understand our e-mail policy
Session Objectives
• Manage e-mail volume and storage effectively
“I apologize for the length of this letter. If I had time, I would have written a shorter one.” Mark Twain
Session Objectives
• Organizational Tips
Session Objectives
• Business use only
Session Objective: Email Policy
Email Policy:Business Use Only
Email Policy:Business Use Only
• Expectation of privacy
Session Objective: Email Policy
Email Policy:Expectation of Privacy
Email Policy:Expectation of Privacy
• Offensive correspondence
Session Objective: Email Policy
Email Policy:Offensive Correspondence
Email Policy:Offensive Correspondence
Email Policy:Offensive Correspondence
• Confidential information
Session Objective: Email Policy
Email Policy:Confidential Information
Email Policy:Confidential Information
Email Policy:Confidential Information
• Promotes and reinforces our brand• Should be consistent
Email Signature Blocks
Call Center
Security First Managers
Security First Insurance
• Delete, rather than store, when possible
Managing Email Volume:Email Storage
Your friend!!
• Clear your in-box regularly• Transfer files you must keep
into folders
Session Objective:Managing Email Volume
Creating Folders
• Periodically review your storage folders
Managing Email Volume:Email Storage
Your friend!!
Reply All• Do not use
reply all when:
• Only the sender needs to know the reply
Managing Email Volume: Reply All
Reply All• Do not use
reply all when:
• Your message is “Thanks” or “Me, too”
Managing Email Volume:Reply All
Managing Email Volume: Blind Copy
Use written communication to:• Convey specific details (facts
and figures)• Send a uniform message to
many people• Retain a record of a
communication
Managing Email Volume: Email or Phone?
Use spoken communication to:• Exchange information• Solve problems• Deal with questions or give
clarifications
Managing Email Volume: Email or Phone?
Organizational Tips: Creating Email Rules
Creating Email Rules
Creating Email Rules
Creating Email Rules
Creating Email Rules
Creating Email Rules
Creating Email Rules
Creating Email Rules
Creating Email Rules
Organizational Tips: Creating Email Categories
Creating Email Categories
Creating Email Categories
Creating Email Categories
Creating Email Categories
Creating Email Categories
Organizational Tips: Flag Emails for Follow Up
Organizational Tips: Flag Emails for Follow Up
Organizational Tips: Flag Emails for Follow Up
Organizational Tips: Flag Emails for Follow Up
Managing Email Volume: Creating External Hyperlinks
Creating External Hyperlinks
Creating External Hyperlinks
Creating External Hyperlinks
Creating External Hyperlinks
Managing Email Volume: Creating Internal Hyperlinks
Creating Internal Hyperlinks - Documents
Creating Internal Hyperlinks - Documents
Creating Internal Hyperlinks
Creating Internal Hyperlinks - Documents
Creating Internal Hyperlinks - Directory
Creating Internal Hyperlinks- Directory
Creating Internal Hyperlinks- Directory
Creating Internal Hyperlinks - Directory
Creating Internal Hyperlinks - Directory
You Make the ChoiceWhich communication channel is better to use when you want to resolve a problem?
a. E-mailb. Phone
You Make the ChoiceWhere should you store your e-mail?
a. Your in-boxb. Storage folders
You Make the ChoiceFor which of these can you use your company email account?
a. Business onlyb. Business and personal
E-mail is an essential business communication toolUse email tips and shortcuts to be more productive and effectiveMake sure to follow the organization’s e-mail policyYour signature block is an electronic business card that represents our company’s brand
Key Points to Remember
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