employee engagement & retention · •discover best practices for employee retention...
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Employee
Engagement
& Retention
Presented by: Erin Stewart
Senior HR Business Partner
OneDigital Health and Benefits
Session
Objectives
• Understand the concept of motivation, engagement and retention
• What motivates employees
• Steps to improve employee engagement during a pandemic
• Discover best practices for employee retention
• Culture, employee relations and workplace considerations
What Motivates
Employees?
The more things change,
the more they stay the same.
5 Ways to
Motivate
Employees
• Remain calm and communicate a clear plan
• Make safety a priority!
• Comply with state and federal guidelines
• Publically discuss company health policies, highlighting any change in plans for employees affected by COVID-19
• Offer premium pay/bonus for extended working hours or hazardous conditions
• Pay attention to employee concerns
• Re-train or cross train employees
• Invest in professional and business development
Strategic
Employee
Engagement
It’s time to engage about
engagement.
Why Does
Engagement
Matter?
• Overall, companies with high employee
engagement are 21% more profitable
• Employee engagement improves morale in the
workplace
• A recent Gallup study shows that highly engaged
workplaces saw 41% lower absenteeism
• Engaged employees provide a better customer
service experience
• It costs businesses $4,129 on average to hire new
talent and around $986 to onboard a new hire
Steps to
Improve
Engagement
1. Create a sense of belonging
2. Enable teamwork and collaboration
3. Recognize and reward good work
4. Show employees that their work is meaningful
5. Give employees the freedom and authority to make decisions
7
Sense of
Belonging
• Communicate, communicate, communicate
• Create a virtual community
• Solicit ideas and suggestions
• Provide guidance and resources
• Loosen up and ensure flexibility
Teamwork &
Collaboration
• Connect through collaboration
• Solicit and welcome feedback
• Demonstrate willingness to listen
• Let employees know you acted on suggestions
9
Recognition &
Reward
• Recognize good work and good deeds
• Implement or improve reward and recognition programs for instant appreciation
• Encourage employees to recognize each other
• Management should take extra steps to reward employees for going the extra mile
Meaningful
Work
• Work provides identity and individual self-esteem
• Autonomy, competence, and relationships at work nourish and sustain meaningfulness
• Share success stories
• Help employees cope, show extra support and understanding
Freedom &
Authority to
Make Decisions
• Trust employees to make decisions
• Impossible to control everything
• Provide direction as time and circumstances allow
• Welcome questions
• Empower employees
Retention
Motivated employees are
engaged employees and
engaged employees stay!
Total costs associated with turnover range from 90% to 200% of an employee’s annual salary.
Tim
e • Interviewing
• Disruptions to team-based work
• Orientation
• Benefits enrollment
• TrainingM
on
ey • Accrued paid time off
• Temporary coverage
• Decreased productivity
• Recruiting efforts Kn
ow
led
ge • Experience
• Past projects
• Customers/clients
• Products/services
Why Does Retention Matter?
Retention
Strategy
Foundation
• Solutions are about how a company treats employees
• Recent studies support that employees want to make a difference
• Employees value work/life balance
• Create a retention strategy based on the vision and values of your organization
Happy Employees Stay!
Keep Company
Culture
Thriving
• Culture, leadership and employee experience
• Discovering the new normal
• Value employee’s mindset over short-term profit
• Creative thinking for the unplannable future
• Foster communicate in remote workforce
• Help employees manage work/life balance
• Encourage virtual fun
• Remote manager-employee relationship
• We’re in this together
Employee
Relations
• Set clear expectations right up front (e.g. policy handbook, job description)
• Orientation and onboarding
• Frequent and open internal communication
• Provide constructive feedback
• Praise and gratitude for a job well done
Job and
Workplace
Considerations
• Strong management team
• Set expectations
• Free to express ideas
• Challenging and meaningful work
• Growth opportunities
• Fair and equitable treatment
• Access to management
Best Practices
to Improve Job
Satisfaction
• Town Hall Meetings
• Welcome letter to new hires
• Reward managers for exhibiting core values
• Wellness or fitness program
• Charitable foundation and giving back to communities
• Group lunch with senior leaders and employees
• Fun events
• Corporate communications
20
ONEDIGITAL FUTURECAST
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria
for recertification credit pre-approval.
This activity has been approved for 1 HR (General)
recertification credit hours toward aPHR™, PHR®, PHRca®,
SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through
HR Certification Institute® (HRCI®).
Activity ID: 522605
Please make note of the activity ID number on your
recertification application form. For more information about
certification or recertification, please visit the HR Certification
Institute website at www.hrci.org.
OneDigital Health and Benefits is recognized by SHRM to offer
Professional Development Credits (PDCs) for the SHRM-CPSM
or SHRM-SCPSM. This program is valid for 1 PDCs for the
SHRM-CPSM or SHRM-SCPSM.
Activity ID: 20-SR297
Please make note of the activity ID number on your
recertification application form. For more information about
certification or recertification, please visit
www.shrmcertification.org.
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