employee survey 2005 results from employee survey run during feb/march 2005

Employee Survey 2005

Results from employee survey run during Feb/March 2005

Orientation

• Survey ran for 1 month, February 15th to March 14th

• 542 total returns, representing 36% of all employees

• 107 people made a comment, representing just 20% of respondents and 7% of all employees

Background data• Male / Female:

– Survey: 41% / 59%– RGU population: 42.8% / 57.2%

• Academic Research / Academic / Professional +Support:– Survey: 6% / 39% / 55%– RGU population: 7% / 36% / 57%

• Full / Part-time:– Survey: 83% / 17% – RGU population: 70% / 30%

• City centre versus Garthdee:– Survey: 49% / 51%– RGU population: 45% / 55%

Q 1 - “I am generally in control of my work and able to manage my workload effectively”

18%

48%

21%

8%4% 1%

Strongly Agree

Agree

Tend to Agree

Tend to Disagree

Disagree

Strongly Disagree

Q 2 - “In my job I have the appropriate level of responsibility to be able to make a significant contribution”

14%

47%

23%

9%

5% 2%

Strongly Agree

Agree

Tend to Agree

Tend to Disagree

Disagree

Strongly Disagree

Q 3 - “I enjoy the environment in which I work (including the people, workplace and immediate manager involvement)”

24%

36%

23%

9%

5% 3%

Strongly Agree

Agree

Tend to Agree

Tend to Disagree

Disagree

Strongly Disagree

Q 4 - “I get opportunities to develop my skills and capabilities (either through work assignments or training)”

11%

38%

28%

11%

7%5%

Strongly Agree

Agree

Tend to Agree

Tend to Disagree

Disagree

Strongly Disagree

Q 5 - “I understand how my work contributes to the overall objectives of my school or department”

23%

48%

22%

4% 2%1%

Strongly Agree

Agree

Tend to Agree

Tend to Disagree

Disagree

Strongly Disagree

Q 6 - “I believe I am treated, and am given opportunities, in a fair and equitable way”

17%

42%

20%

11%

5%5%

Strongly Agree

Agree

Tend to Agree

Tend to Disagree

Disagree

Strongly Disagree

Q 7 - “I have a clear understanding of my role and responsibilities at RGU”

21%

46%

21%

7%4% 1%

Strongly Agree

Agree

Tend to Agree

Tend to Disagree

Disagree

Strongly Disagree

Q 8 - “I get adequate feedback about my work from my immediate manager”

12%

37%

25%

10%

9%

7%

Strongly Agree

Agree

Tend to Agree

Tend to Disagree

Disagree

Strongly Disagree

Q 9 - “I feel I can raise issues and concerns with my immediate manager and have them addressed”

21%

37%

20%

11%

6%5%

Strongly Agree

Agree

Tend to Agree

Tend to Disagree

Disagree

Strongly Disagree

Q 10 - “Regarding changes within my school or department, I feel an appropriate effort is made to involve me, and the rationale for such changes has been explained to me”

8%

30%

24%

18%

11%

9%

Strongly Agree

Agree

Tend to Agree

Tend to Disagree

Disagree

Strongly Disagree

Q 11 - “In my work I have been subject to harassment or discrimination based on race, gender, sexual orientation, disability, religious belief or age”

3% 5%4%

6%

28%

54%

Strongly Agree

Agree

Tend to Agree

Tend to Disagree

Disagree

Strongly Disagree

Q 12 - “My health, safety and well-being are taken seriously by the university”

9%

36%

32%

12%

7%4%

Strongly Agree

Agree

Tend to Agree

Tend to Disagree

Disagree

Strongly Disagree

Q 13 - “My immediate manager proactively supports and encourages fairness and equal opportunity at work”

19%

41%

24%

7%

5%4%

Strongly Agree

Agree

Tend to Agree

Tend to Disagree

Disagree

Strongly Disagree

Q 14 - “My immediate manager is inclusive and people-focused”

19%

38%

22%

11%

6%4%

Strongly Agree

Agree

Tend to Agree

Tend to Disagree

Disagree

Strongly Disagree

Q 15 - “I get the support I need and have a good working relationship with my immediate manager”

26%

35%

21%

8%

6%4%

Strongly Agree

Agree

Tend to Agree

Tend to Disagree

Disagree

Strongly Disagree

Q 16 - “I have confidence that RGU executive and senior management can guide the university towards achieving the 2010 strategic vision”

7%

32%

38%

11%

8%4%

Strongly Agree

Agree

Tend to Agree

Tend to Disagree

Disagree

Strongly Disagree

Q 17 - “Overall, I have a strong affiliation with RGU”

17%

38%

31%

8%4% 2%

Strongly Agree

Agree

Tend to Agree

Tend to Disagree

Disagree

Strongly Disagree

Q 18 - “Taking everything into account, I feel committed to both my role at RGU and the organisation in general”

21%

40%

26%

7%4% 2%

Strongly Agree

Agree

Tend to Agree

Tend to Disagree

Disagree

Strongly Disagree

Comments

• About 20% of respondents made a comment

• Comments made by respondents have been grouped and represented by paraphrased themes that capture the main areas

• The main themes are shown on the next few slides

• The number in brackets represents the number of comments that relate to each of the main themes

Comments by major theme • A number of employees felt that there is too much "top down“

management and not enough engagement with and feedback from staff. Visibility of senior managers was also mentioned, as was the need for more face-to-face communication (19)

• Employees offered advice on improving the questionnaire next time, particularly by being more specific with some questions (16)

• A significant number of employees feel that recent changes are positive and welcome, and that the momentum needs to be maintained (15)

• Some employees feel that pay and reward could be improved, and that pay increases have not kept pace with workloads (9)

Comments by major theme (continued) • The working environment in some buildings is perceived as a

barrier to effective working by some employees. Specific issues were raised regarding open plan areas and lack of common rooms (8)

• There is a concern by some employees that there is not enough opportunity for staff / career development (6)

• A small number of employees feel that continual changes to procedures is causing discontent (5)

• A small number of employees feel that management at governor, executive and Dean level is less than effective, and there is a perception that there are too many managers (5)

Focus Groups

• 2 focus groups were asked to review results (one group per main university site)

• Concluded that data generally looks reasonable and a fair reflection

• Main “comment themes” validated and endorsed