"employees first customer second" by mr.vineet nayar

BUSINESS CLASSIC PRESENTATIONBUSINESS CLASSIC PRESENTATIONBy TEAM FEDEX:-By TEAM FEDEX:-

Alok,Anshuman,SaurabhAlok,Anshuman,Saurabh

Vineet Nayar & HCL

Need to change

When to change ?

Why to change ?

What level of change ?

Risks while changing ?

The Problem

POINT A

POINT B

Mirror: Mirror

• Excuse Culture• Praising the Past• Gen-X were not given preference

• Three Groups(T , L , F)

• The pyramid got inverted

Trust Through Transparency

• To create transparency and trust bya) Making financial data open to allb) U&I Portal

• To compete with the Global Playersa) As market was too large ($500 billion)b) Customers want transparency and collaboration

The first deal was Autodesk in November 2005.

Inverting the Pyramid

Victory – Still not got

Shift Focus from product to Customers

People were running from thereresponsibilities

Making people more accountable in the hierarchy

Inverting the Pyramid

Ways to Reverse the Accountability:-

HCL Employee First initiative reveals how innovation can apply to organization systems as well.

Recasting the Role of CEO

FIND UNDERSTANDING IN MISUNDERSTANDING

(1) It wont work when times get tough(2) We don’t need because time is good(3) Customer will never see the value(4) Implementation requires large scale

initiatives(5) This has nothing to do with performance

SOME FACTS

VISIT US

http://www.hcl.in/employeesfirst.asp