enterprise monitoring user-focused insight from mobile to ... · •splunk & itsi •elk...

#Perform2018

Enterprise monitoring

User-focused Insight From Mobile To Mainframe

Patrick O’SheaManager IT

Shawn GivanCap/IT Perf Management Consultant

#Perform2018

Introduction

Overview of technology

Prior State

Spyglass

Current State

Future State

Conclusion

Q &A

Agenda

2Confidential property of Optum. Do not distribute or reproduce without express permission from Optum.

3

Patrick O’SheaAPM owner at Optum, 20 years monitoring experience.

Shawn GivanDynatrace owner and SME at Optum.

Who Are We?

4Confidential property of Optum. Do not distribute or reproduce without express permission from Optum.

Optum• Technology: Infrastructure, Architecture, Datacenters, Development• Business: Special Consumer Services – Pharmacy Fulfillment, Banking, Mental

Health Services and more

UnitedHealth Group• Highest Level Corporation: UnitedHealth Care, Optum, and many more.

5

Who are Optum and UnitedHealth?

Confidential property of Optum. Do not distribute or reproduce without express permission from Optum.

6

Overview of Technology

7

• 100 Critical Business applications• 1000s of middle tier applications

8

AppmonWar Room Hero!!!

APM Monitoring?Two states of APM

• Already considered

• Needed point in time

Troubleshooting toolLow number of dashboards• Complicated

Prior State

9Confidential property of Optum. Do not distribute or reproduce without express permission from Optum.

Prior State

Multiple APM Tools• Dynatrace Appmon• Dynatrace Managed• Dynatrace DCRUM• ServerVantage• New Relic

Logfile-based• Splunk & ITSI• ELK

Traditional/Legacy• Microfocus – OpsBridge, NNMi,

Performance• Foglight, Network Performance tools

Reliance on Synthetic• Microfocus BSM/BPM & Sitescope,

Dynatrace Synthetics, New Relic Synthetics

• Culture of “probes” and simulated testing

10Confidential property of Optum. Do not distribute or reproduce without express permission from Optum.

11

What is Spyglass?Apply UEM and transactional tracing through entire customer-facing ecosystems to provide customer experience insights as well as supply chain performance, availability and troubleshooting.

Spyglass

12Confidential property of Optum. Do not distribute or reproduce without express permission from Optum.

Spyglass

13

Our approach

• Identify business critical applications

– Identify current monitoring

– Map flow of vital business functions

• Implement Appmon where other solutions

were being used and/or gaps were noticed

• Apply UEM (when applicable)

• Build Custom Reporting

Confidential property of Optum. Do not distribute or reproduce without express permission from Optum.

Spyglass

14Confidential property of Optum. Do not distribute or reproduce without express permission from Optum.

Spyglass

15Confidential property of Optum. Do not distribute or reproduce without express permission from Optum.

Why Dynatrace Appmon for EUE?

16

Appmon• Deeper and more actionable data

– 100% transaction tracing– Mainframe monitoring– Transaction Tracing

Confidential property of Optum. Do not distribute or reproduce without express permission from Optum.

17

Current State

Driven by business and technology leadership• Prioritize key applications• Instrument with Appmon• Build needed reporting

18Confidential property of Optum. Do not distribute or reproduce without express permission from Optum.

How We Extract & Report

19

Many tools, too many sources• Appmon, DCRUM, ServerVantage, Managed, System Monitoring etc• No central storage, access nor similar data sets

Unifying the Visualizations• Monitoring Service Bus – Central Data/Big Data store• Tableau, MicroFocus Ops Bridge

Future State• Shift in Big Data solutions & storage – All the enterprise• Extracting more data from more tools, more data from each tool

Confidential property of Optum. Do not distribute or reproduce without express permission from Optum.

20

Dynatrace Managed vs Dynatrace Appmon

Appmon – The Standard• +Bottom up & detailed approach w/ full tracing• +Interrelations and transactional flows• -Steep learning curve, data overload

Managed – The Future• Top down, AI/ML detailed w sculpted views• Full stack, robust & easy integrations

21Confidential property of Optum. Do not distribute or reproduce without express permission from Optum.

Future State

22Confidential property of Optum. Do not distribute or reproduce without express permission from Optum.

Migration Plan

Business Needs• Large & diverse ecosystem tracing• Controlling the views• Reporting & Extraction

Limitations• Environments are non-permeable

bubbles• Cross-environment tracing missing• z/OS mainframe data

Watershed Features• Environment permeability and

cross-tracing• Appmon to Managed data-feed of

dashboards & metrics• Mainframe-native• Management Zones• Configuration API

23Confidential property of Optum. Do not distribute or reproduce without express permission from Optum.

24

Overview of technology – Large and Complicated

Prior State – Reactive and powerful troubleshooting

Spyglass – Evolution to proactive APM

Current State – Dashboards with data extraction

Future State – Will DTSaaS Managed be the future?

Conclusion

25Confidential property of Optum. Do not distribute or reproduce without express permission from Optum.

26

Thank you