enterprise risk management - o2 group · 7/25/2017 · erm enables management to deal with...
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Baker Tilly refers to Baker Tilly Virchow Krause, LLP, an independently owned and managed member of Baker Tilly International.
Enterprise Risk Management
Managing Risk and Guiding Strategy July 25, 2017
Russ Hissom, CPA, CIA, CISA, CRMA, Partner
Agenda
Introduction
Overview of Enterprise Risk Management
ERM tools
Working together to identify risk
Strategic implementation of an ERM program
Practical application of ERM
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About Baker Tilly
Baker Tilly offers an independent perspective to evaluating and implementing efficient business processes, financial analysis, and managing risk
80 year history of focusing on client needs and providing outstanding service
Top 15 accounting and advisory firm in the United states – deep resources to serve you!
Energy and Utilities Group serves nearly 400 utilities nationwide
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Russ Hissom, CPA, CIA, CISA, CRMA, Partner Russ has served the utility industry for more than 30 years with consulting and compliance services. He has extensive experience with providing business advisory and internal audit services, technology needs assessments, workforce development planning, financial audits, enterprise risk management program implementation and financial and operational training for utilities.
Instructor Information
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Three lines of defense in risk management
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Enterprise risk management (ERM)
ERM universe
Risk identification
Cross-organizational
planning
Risk mitigation
Continuous refinement
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Financial crash of 2007-2008
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Collateralized Debt Obligations (CDO)’s (A)
Hedges to manage risk (B)
(A) + (B) caused the crash
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Driving to an ERM solution
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Natural disasters
Commodity/fuel risk
Portfolio risk
Business continuity
Safety
Compliance
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Traditional risk management
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Risk Management
Insurance
Fragmented
Events
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Beyond business risk management
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Good governance
Performance optimization
Systematic approach to risk management
Proactive not reactive
Strategy driven
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Solution - Enterprise Risk Management
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Every entity exists to provide value to its stakeholders
ERM enables management to deal with uncertainty and opportunity
Enterprise Risk Management is:
Process
People
Enterprise wide
Reasonable Assurance
Strategy
Objective achievement
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Typical functions that use ERM
• Strategic planning - identifies external threats and competitive opportunities, along with strategic initiatives to address them
• Marketing - understands the target customer to ensure product/service alignment with customer requirements
• Compliance & Ethics - monitors compliance with code of conduct and directs fraud investigations
• Accounting / Financial compliance - directs the Sarbanes-Oxley Section 302 and 404 assessment, which identifies financial reporting risks
• Law Department - manages litigation and analyzes emerging legal trends that may impact the organization
• Insurance - ensures the proper insurance coverage for the organization
• Treasury - ensures cash is sufficient to meet business needs, while managing risk related to commodity pricing or foreign exchange
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•Operational Quality Assurance - verifies operational output is within tolerances
•Operations management - ensures the business runs day-to-day and that related barriers are surfaced for resolution
•Credit - ensures any credit provided to customers is appropriate to their ability to pay
•Customer service - ensures customer complaints are handled promptly and root causes are reported to operations for resolution
•Internal audit - evaluates the effectiveness of each of the above risk functions and recommends improvements
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A- Strategic- high-level goals, aligned with and supporting its mission B- Operations- effective and efficient use of resources C- Reporting- reliability of reporting D- Compliance- compliance with applicable laws and regulations
A
B
C
D
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ERM is built on the COSO model
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Relationship of objectives and components
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Risk
Opportunity
Risk appetite
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High
Medium
Low
Low Impact Medium Impact High Impact
Probability
Magnitude
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Risk Universe
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Risk universe
Business Risk
External
Strategy
Process
People
Reporting
Technology
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External risk
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• Legal & regulatory • Power & fuel costs • Customer
expectations • Economic
development • Regional markets • NERC requirements
External
Strategy risks
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• Strategy direction • Strategy
implementation • Organizational
culture • Governance
Strategy
Process risk
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• Operations – planning
• Operations – process
• Resource allocations
• Regulatory compliance
• Company change
Process
People
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• Leadership • Governance • Skills • Culture of change • Accountability • Succession planning • Organizational
structure
People
Reporting
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• Performance management
• Employee training • Financial • Budgeting • Rating agencies • Bond community
Reporting
Technology
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• IT governance
• Infrastructure • Cybersecurity • Training • Personnel
Technology
Definitions, types of ERM frameworks and viewpoints
Business Strategy
& Objectives Risk Inventory Risk Tolerance
Risk Evaluation and Response Process
Document Risk and Magnitude
Document Response
Design & Implement Mitigation Controls
if Applicable
Monitor Risk and Mitigation
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ERM phased approach
Phase 1 – Build the foundation
Phase 2 – Introduce to individual business segments
Phase 3 – Enterprise wide implementation
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Phase I: Building a foundation for enterprise risk management
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1. Awareness
2.Capability
3.Alignment
• Build risk management vision, strategy and awareness
• Build initial risk management foundation of structure, resources and operating model
• Align expectations through a risk management commitment
Objectives Executive level support, core team development, dept commitments
Phase 2: Segment level introduction
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4.Engagement
5. Value
6. Operationalize
• Engagement in specific risk issues to help fulfill the risk management commitment
• Demonstrating tangible value from a disciplined risk management process
• Department-level personnel at all levels fully engaged in and operationalizing the risk management process
Objectives Specific direction & consistency
Phase 3: Functioning at enterprise level
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7. Collaborate
8. Coordinate
9. Integrate
• Enhance ERM collaboration across other department teams to consider cross-department risk issues and interdependencies
• Enhance ERM coordination with other areas within the departments that focus on specific areas of risk exposure
• ERM is fully integrated with business planning, performance management, quality, and other key management processes
Objectives Departmental coordination, company-wide usage
High Risk, LowControl
Zone of BalancedRisks and Controls
Zone of BalancedRisks and Controls
Low Risk, HighControl
Roles of key organizational groups
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Role of senior leadership
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The Board’s role
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Board oversight committees
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Role of internal audit
Evaluate process
Give assurance on the process
Evaluate risk management
reporting
Evaluate process for
implementing ERM in strategy
Report to Governing
Body
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ERM and compliance
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ERM – An alternative view of governance
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One utility’s experience with ERM
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The process
Management • Recognition of need for on going risk
assessment and management
Board • Approval
Dept Heads • Buy-in and spread the word
Line workers
Facilitation process
Buy-in
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Develop the risk universe
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Risk frequency grid
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Rating scale
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Likelihood and impact grid
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Voting results
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Voting results
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ERCOT and ERM
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ERCOT approach
http://www.ercot.com/content/meetings/finance_audit/keydocs/2013/0513/2_Committee_Education_on_Enterprise_Risk_Management.pdf 48
ERCOT approach
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ERCOT approach
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ERCOT monitoring and risk mitigation
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ERCOT approach to governance
http://www.ercot.com/content/meetings/board/keydocs/2006/0815/Item_14_-_Audit,_Compliance,_Incident_Response,_ERM_Update.pdf 52
Summary
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Common challenges
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Sustainable ERM
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Questions?
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Contact Info
Russ Hissom, Partner 608 240 2361 608 628 4020 Russ.hissom@bakertilly.com
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