establishing effective committees & communication

Establishing Effective Committees & Communication

Building Blocks of Committees

• Designated members• Committee charter• Agenda• Team building/development• Resources

NH Staffing Toolkit July 2010

Member Selection

• 50% administration / 50% direct care staff• How do you select a high performing team?

– Volunteers?– Speak up or silent?– From every area with inpatients?– By licensure?

• Ensure representative sample!

Structure: Adopt Committee Charter

• Committee name • Nursing Staffing Committee

• Committee membership • 50/50

• Objectives, Tasks and Accountabilities • Charter

• Schedule of meetings • At least annually

• Record keeping / minutes / decisions made• Attendance & participation expectations• Expected outcomes & timeline

The “Accountability Agenda”

• Right people at right time• Know topics in advance • Know when agenda will get to each member• Everyone gets a chance to be heard• Actions & Accountabilities…Who Does What by When

Nurse Staffing Committee Agenda

Topic PersonResponsible

Process Time

(What) (Who) (How) (When)Charter CNO Presentation

Discussion9:00-9:30

Date & Time: 11/7/08 9-10:30 AM Place: Classroom 1 Attendees: Objective of the Meeting: Develop a house-wide staffing plan

Team Building & Development

1. Forming, norming, storming, performing… mourning (adjourning)

2. Group norms• Ground rules • Decision-making standards

3. Cultural norms

Team “Rules of the Road”…• Group Norms

– Guide team member behavior• Ground Rules

– Guidelines for participation– Goal: open, respectful dialogue

• Decision-Making Standards

Cultural Norms

• Shared leadership – participative decision making • Interest based decision making• Collaboration • Consensus building

Participative Leadership

• Open form of management• Employees: strong decision-making role• Leaders seek strong collaborative relationships

Interest-based Decision MakingPrinciples & Assumptions

• Issues not personalities • Interests not positions • Create options to satisfy mutual and separate

interests • Principled negotiation enhances relationships • Mutual gains are possible • Open discussion expands mutual interests/options

Collaboration

• A process of participation through which people, groups and organizations work together to achieve desired results.

• Team members:• Contribute• Take Responsibility• Value Other’s Viewpoints

Consensus Building

• Everyone plays a role in group decision making • Compromise may be needed• Merriam-Webster dictionary definition:

– a : general agreement – b : the judgment arrived at by most or all of those concerned – group solidarity in sentiment and belief

Defining resources needed to support group work

• Administrative support

* Meeting planning & communication * Document development * Minutes & Action Plans

• Accessibility to needed data & reports

* Data driven/evidence based decision-making * Using data to evaluate staffing effectiveness• Communication support

Support resources continued…