evolution of clinical alarms and text messaging in healthcare communications

• It is the responsibility of nurses to reduce noise, to

relieve patients’ anxieties, and to help them sleep

• Florence stressed the healing properties of the

physical environment (fresh air, light, warmth,

diet, noise, cleanliness)

• Believed environment could be altered to improve

conditions; urged continuous improvement

1900 - The Florence Nightingale EraCommunication Method:Talking

Evolut ion ofMessaging and Alarms

Enterprise Alarm Management

Solutions2006

Secure Messaging

for Hospitals2008

1950sPagingSystems

2003 TJC NPSGAudible Alarms

1960s PatientMonitors

2007 iPhone

2009Extension Healthcare launch

• Radical transformation • Fundamental change • Unified alarms, alerts, communication (texting) •  Patient-centric texting  •  The next evolution of clinical communication

2013 - New Paradigm for Cl inical CommunicationsTJC NPSG alarm safety; Extension Engage™ unveiled

Proliferation of Medical

Devices1980s-90s

Smart Bed AlarmExtension: Bed rail down: Room 305

Bath AssistExtension: Bath Assist Room: 201...

Linens LowSpencer Mark: Out of linens, see...

Andy WebbMe: Please meet me at nurse’s station

Logout +Conversations

1

2

9:41 AM

CBC w/diff STAT 1xPatient: Alex RogersUnit/Room: ED15Ordered: 9/26/13 10:00 PMOrder MD: Pruitt, Tom

Accept Decline

Back

Comviq 100%10:13 PM

Clinical Order

Recieved: 10:01 PM

Cindy Hawke accepted the alert

John Abbott has entered Room 3W-305 2:00 PM 10:05 PM

10:03 PM

STAT CBC w/diff draw in RMED 15

CHawke Recieved: 10:05

Sent: 10:09 PM

I will draw labs; ETA 5 minutes

Message Send