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Evolution of Education in Hospitality and Future Challenges
Presented by: Loreto Manzaneque MARCH 19, 3:00 PM (Marbella Local Time)
Webinar
Series
Leadership
What is a manager?
A manager will be expected to lay out the teams goals, assign work to each member and provide them the tools they need.
What is a Leader?
Leadership is the art of creating the conditions for group of people to act towards achieving a common goal.
Characteristics of Leaders
Vision
Leaders see 10 years ahead.
State concretely what success will look like
Clear vision of the possibilities and future of the organizations
Setting Goals
Operational,specific and measurable.
Characteristics of Leaders
Communication skills
Leaders have to convert ideas into actions must be in touch with key individuals.
Be able to communicate their vision to investors, staff, customers, partners
Endless Curiosity
Of the world around them including the economy, technology, markets, politics, industry trends
Characteristics of Leaders
Empower people Show collaborators how to accomplish a task Manage resistance to change Give them tools to succeed
Sense of Humor The ability to laugh at oneself Makes a pleasant atmosphere
Brings people closer
Characteristics of Leaders
Take risks Encourage collaborators to take risks Give support
Share success Failure is an opportunity to learn
Charisma
A special quality of leaders whose purposes, power, and extraordinary determination differentiate them from others.
Business Case study
The rise and fall of Carly Fiorina (Robbins & Judge, 2007, p. 137)
Carly Fiorina Ex-CEO HP
1)What mistakes did she make?
2)Qualities like charisma, vision, tenacity can become a
problem?
3)She completed 900 questions personality test, does it mean
these tests are not useful?
Film
The Legend of Bagger Vance
Film
Questions 1) What does it mean in the movie “see the field” 2) Why does Bagger Vance say “don’t think about it, feel it” 3) What does it happen when he goes into the woods?
What is coaching?
Origin of Coaching
What does it have to do with Coaching?
What is Coaching?
Coaching is the process of identifying an individual’s desires, talents, dreams and give them confidence and skills to achieve their goals and aims.
What is a Coach?
A Coach is a:
Facilitator
Potentiator
Paradigm detector
✔
The leader as Coach
Leaders-coaches engage both the hearts and the minds of individuals and team in using all of their talents to contribute to high performance results.
The leader as Coach
Understand the organization’s direction and be empowered to work towards it using their best capabilities. The leader becomes a coach. To be an effective leader you must be an effective coach
The leader as Coach
How can you increase your skills as a leader coach? You have to be aware of how you are, your strenghts, weaknesses and develop yourself before you can help others 1)Listen 2)Silence 3)Unconditional positive regard.
Managerial Skills
Emotional intelligence
Time Management
Emotional Intelligence
The ability to recognize your emotions, understand what they are telling you and realize how your emotions affect people around you. The components according to Daniel goleman are: Self-awareness, self-regulation, motivation, empathy and social relationship.
Emotional Intelligence
People with high emotional intelligence are usually
successful, WHY?
Emotional Intelligence
Feedback
What is it? Communication about behavior When should you give it? For outstanding or poor performance
Focus on controllable and specific behaviors. Keep feedback impersonal. Descriptive, not judgmental. Keep it job related, do not criticize. Keep feedback goal-oriented, not personal Make your feedback well timed Ensure understanding
How should you give feedback?
Time Management
Any plan is only as good as the objectives that lie behind it. SMART objectives Specific Measurable Achievable Realistic Timed
Time Management
1)Prioritizing Decide what tasks are urgent and important Avoid the natural tendency to concentrate on the simple
urgent not urgent 1 - DO NOW
emergencies, complaints and crisis issues • demands from superiors or customers • planned tasks or project work now due
• meetings and appointments • reports and other submissions
• staff issues or needs
Subject to confirming the importance and the urgency of these tasks, do these tasks now. Prioritize according
to their relative urgency.
2 - PLAN TO DO
planning, preparation, scheduling • research, investigation, designing, testing • networking relationship building
• thinking, creating, modeling, designing • systems and process development
•developing change, direction, strategy
Critical to success: planning, strategic thinking, deciding direction and aims, etc. Plan time-slots and personal
space for these tasks.
3 - REJECT AND EXPLAIN
trivial requests from others • apparent emergencies • interruptions and distractions
• misunderstandings appearing as complaints • pointless routines or activities
Wherever possible reject and avoid these tasks sensitively and immediately.
4 - RESIST AND CEASE
'comfort' activities, computer games, net surfing, excessive cigarette breaks • chat, gossip, social communications
• daydreaming, over-long breaks • reading nonsense or irrelevant material
• embellishment and over-production Non-productive, de-motivational. Minimize or cease
altogether. Plan to avoid them.
Time Management im
port
ant
not
import
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Time Management
2)Avoiding Procrastination Manage 'Your fear of doing things' you don't want to do.The best time to do something is usually NOW.
Time Management
3) Breaking down tasks Break goals down into their components so that you can accomplish them one step at a time. Try to complete one task before you go on to the next. Reward yourself for achieving these goals to maintain your enthusiasm.
Time Management
4) Persevering When things are not working out, you need to persevere and learn how to take a positive attitude towards frustration and failure. Mistakes are a crucial part of any creative process
References
Nelson, D. L. (2012). Orgb (3rd Ed). Mason, OH: Cengage Learning. Redford, R. (2000). The Legend of Bagger Vance. Drama, DreamWorks Studios. Robbins, S. P., & Judge, T. (2007). Organizational behavior. Upper Saddle River, N.J.: Pearson/Prentice Hall.
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Thank you for your attention
Loreto Manzaneque (MS). Lecturer in Organizational Behavior-Management skills
and Talent Management Les Roches Marbella-International School of Hotel
Management lmanzaneque@lesroches.es
www.lesroches.es https://www.linkedin.com/profile/view?id=43183654&
trk=nav_responsive_tab_profile
Tel. +(34)902 515 520
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