examples of nyc’s digital government journey...3 examples of nyc’s digital government journey...

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Examples of NYC’s Digital Government Journey

1990s-2000 2000s 2010s

Single place to organize content; front end simplification

Beginning to integrate services, break down silos; some multi channel

Move to paperless; mobile; change the way work is done

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Examples of NYC’s Digital Government Journey

Now…………………………………………………and What’s next

Fully integrated and transparent; meet the expectation of private sector digital experiences

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Continuing the Journey: 5 Success Factors for Digital Procurement

Data sourced from outside, as well as inside, the organization to inform not just ‘what’’ has been purchased, but ‘why’ it was purchased, and how the procurement was managed

To make sense of data, and provide advanced intelligent support, you need to combine the right technology – such as analytics, AI, robotic process automation, and bots.

Intuitive user experiences will encourage stakeholders to use the online procurement tools more effectively.

Generating true value requires a cross-functional team of procurement specialists, business stakeholders, Data Scientists / AI experts, and design professionals.

To ensure everyone understands their new responsibilities and the maximum benefits are realized, a review of policies and procedures is needed along with an updated operating model.

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Technology Toolbox Examples: Disruption is a Way of Life in Every Industry

DATA

TECHNOLOGY TOOLBOXINTUITIVE USER EXPERIENCE

SKILLS AND TALENT

POLICIES, PROCREDURES, AND OPERATING MODEL

Cloud ComputingDistributed computing model wherein a third party provides Software, an IT Infrastructure, a Platform, or other resources virtually and at scale.

Virtual Agents / ChatbotsA smart assistant that interacts with people and machines, harnessing the power of Artificial Intelligence to inform, support and advise, helping them with their tasks, challenges and goals.

Robotic Process Automation (RPA)Use of software to ‘mimic’ the actions a human user would perform on a PC at scale to automate business processes.

Artificial IntelligenceAlgorithms that imitate human intelligence, reasoning, and decision making, and improve over time.

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A Current Debate within Public Sector Procurement

eMarketplace eProcurementVs.

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Buying Experience Has Evolved

Users expect a modern search & content experience at work.

Seamless, guided experience to ensure compliance and controls.

Strengthen buyer-supplier relationships not disconnect them.

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The digital shift and embedding AI across your S2P processes

Unified Data Foundation

Supplier risk, performance, master data

Sourcing projects, BOM & outcomes

Contract Data, Clauses, Terms

Catalog, forecasts, orders, receiving

data

Invoice, payment, discount data Spend Data

Data Layer

Intelligence Layer Deep Learning NLP Machine Learning

Engagement Layer

Improve decision making for all users by providing easy access to

relevant insights

Automate more tasks / work in order to free capacity for more strategic efforts

Enable a new and different way to engage and interact with solutions

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