exchange service update december 2, 2008 isc networking & telecommunications
Post on 31-Dec-2015
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Overview In production since July 2007
10 Windows servers in 3 campus data centers2 TB of mailbox storageData replicated in Levy and Nichols campus data centers
Overview Over 2,800 users
About 230 BlackBerry handheldsAbout 295 ActiveSync handheldsDefault quota is 250 MB (more than 800 users purchased higher quota)
Service Review Target: 99.5% (43 hours, 48
minutes) Exchange: 99.99% (3 minutes, 30
seconds) BlackBerry: 100%
Averaged across multiple servers/services
Remedy CasesSLA: 24 hour responseSince October, 45 casesShortest: 23 minutes<24 hours to resolve 36% of casesLongest: 16 days (response, complexity, vendor escalation)
Rates No change to base price since July 2007 New rate for FY10 – No higher than
$9.50/user/month (up from $7.50) Additional storage: $1.25/250MB/month
(up from $1) Quota over 1 GB - $50 onetime setup fee All future migrations charged T&M
Market Rate
Stanford - $12/monthColumbia - $21/monthOutsourced - $0-12/month depending on features and quota
Zimbra Free/busy
November - Zimbra GAL Changes
December - Internal ISC PilotFebruary - Zimbra GAL sorting to [Lastname, Firstname]
March - General Availability
SP1 Rollup 5 Late January - Upgrade
Service startup fixes OWA blank page fixes Missing recurring calendar items in
OWA view http://support.microsoft.com/?
kbid=953467
Future Investigate Sharepoint
Recommend a hosting provider Manage service of a hosted provider
Run Sharepoint centrally Investigate brick-level backups
Q&A - Customers Current - Purge Junk mail every
14 days Goal - Also purge deleted items
every 14 days Goal - Deleted accounts max
grace of 6 months
Q&A – Your topics Self-service disabling of POP/IMAP by
user or group? Can we allow server-side address books
by groups/schools/divisions? Can we allow server-side distribution
lists? Can we pull LN, FN, and MI from PCOM? Can we sort GAL by LN, FN?
Q&A – Your topics What are best practices for Outlook
cached/online mode? What's the behavior for device remote wipe? Do SD cards get cleared after a remote wipe? What is the behavior of large mailboxes? Can account management help with PDA policy
compliance? Are we considering offering Sharepoint?
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