explaining km

Explaining KM to engineersPB’s journey to knowledge management maturity.

Information Online 2009Cory Banks

Introduction

Observation

0

5

10

15

20

25

Education Government Consultants Commercial

Speakers by Sector

Map

Parsons Brinckerhoff

Engineering

Environment

Transport

Water

Power

Planning

CommunityDevelopment

Tunnelling

Hazardous Materials

Project Management

Strategic Consulting

Plan of attack

Discovery

Be known

Structure

StrategyValue

Discovery

PB Values

1. We behave ethically, acting with integrity andrespect

2. We work with our clients to contribute to theirsuccess

3. We care for our colleagues, encouraging theirdevelopment, engagement and achievement

4. We share our knowledge with our colleaguesto deliver professional excellence

5. We act in a socially responsible manner, committedto high standards of safe performance

In the beginning…

ResearchInitiative

(2006)

ExternalConsultant

(2007)

KM Unit(2008)

Inheritance

KnowledgeBase

CoP

ProcessMaps

Develop ourpeople

Capture ourknow how

Develop ourcapabilities

Deliver ourprojects

Key Players

ManagingDirector

CapabilityDirector

CapabilityGM BLT

CLT

CommunityLeaders

PeopleDirector

SustainabilityDirector

Global KM

Relatives

Be Known

Structure

Structure

Structure

StrategyKnowledge Leadership• KM Awareness

• Leader Performance Measures

• Part of Leadership Development(RYLP)

Organisational Learning• Lessons Learned

Fostering Innovation• Creative Problem Solving

Knowledge Services• Connecting People with People

• Mentoring

• Knowledge Networks

• People Finder

• Connecting People withInformation

• Library

• Intranet

• Document Management

• Records Management

Programs

Challenges

Questions

Thankyou

Cory BanksKnowledge Managercbanks@pb.com.au

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