facilitating online interaction - mixed deck

Facilitating Online Groups

Nancy White, Full Circle Associates

3 Bits Today…

• Applications of online interaction

• The role of technology/Web 2.0

• Facilitation

what is it all about? purpose

• find and share information– as an individual– as a community– as a network

• be together• coordinate work• learn together (communities of practice,

etc.)

Communicate

information

http://www.flickr.com/photos/maykesplana/270819284/

http://blogs.nature.com/news/blog/

http://vmsstreamer1.fnal.gov/VMS_Site_03/Lectures/Colloquium/061025Golbeck/vf001.htm

http://vmsstreamer1.fnal.gov/VMS_Site_03/Lectures/Colloquium/061025Golbeck/vf001.htm

http://www.flickr.com/photos/aphrodite/66231929/

connect

http://www.flickr.com/photos/lynetter/653541864/in/set-72057594139269787/

Photo via Flickr CC www.flickr.com/photos/azlijamil01/231592469/ 

some require social interactions

David Wilcox

5 Steps from Beth Kanter

Step 1: Find People

Step 2: Have A Conversation

Step 3: Listen

Step 4: Share

Step 5: Collaboratehttp://www.bethkanter.org

collaborate

http://www.flickr.com/photos/b-tal/179390341/

"To receive everything, one must open one's hands and give”Taisen Deshimaru

3.Learning Together

Nancy White, Full Circle Associates, cc 2007

• can you say it in a sentence? Is it repeatable?

• is it relevant to people’s daily work?

• is it doable?

• is it relevant to sponsor organization?

Have you clarified purpose?

Access: get online!

• connectivity (bandwidth, electricity, time at computer)

• skills

• attitude

• time

• Induction/training

http://www.flickr.com/photos/nicmcphee/31304194/in/set-72157594373420115/

mark the trail….

Purpose Cafe1. At your table – prepare take notes on your paper ‘tablecloth”, 2. Round 1:

• Take 1-2 minutes each to tell about the purpose of your online activity (real/planned/imagined - it is ok to “pass”).

• Pick one project that interests the group. Clarify the purpose if needed. Are the benefits clear?

• Brainstorm some ideas, questions, suggestions and approaches to that project. Record on the “tablecloth.”

• “Owner” of the chosen idea stays at the table for round 23. Round 2: Move to new tables – mix it up!

• Table host tell the story of the project the previous round focused on. • Brainstorm more ideas for that group/activity.

4. Full group: Each table share out a few highlights of the project and the ideas brainstormed.

http://tinyurl.com/28t9rb

Technology for/and/by

Community

http://www.flickr.com/photos/poagao/527259919/ http://www.flickr.com/photos/poagao/494418919/

Thinking abouttools

http://www.flickr.com/photos/lynetter/421323707/in/set-72057594139269787/

http://www.flickr.com/photos/nicmcphee/33556189/in/set-72157594373420115/

Community…

Perspective

The simplest thing that could possibly work…

Ward Cunningham, inventor of the wiki

http://www.flickr.com/photos/lynetter/483849193/in/set-72057594139269787/

addressing inherentcommunity tensions Tools

Groupasynchronous

IndividualInteracting

Publishing

synchronousGroup

asynchronous

discussion boards

teleconference

chat

instant messaging

member directory

wikiblog

telephony/VoIP

individualprofile page

e-mail

e-mail lists

scratch pad

RSS

“new” indicators

subscription

podcast

contentrepository

presenceindicator

buddy list

security

Q&A systems

RSS aggregator

newsletter

calendar

videoconference

application sharing

whiteboard

site index

participation statistics

search

subgroups

personalization

communitypublic page

versioncontrol

documentmanagement

UseNet

contentrating

scheduling

polling

commentingsocial

networking tools

tagging

individualbookmarking

sharedfiltering

geomapping

www.TechnologyForCommunities.com

Etienne WengerNancy WhiteJohn Smith

micro-blogging

socialbookmarking

mashups

Activities

Community profilesas patterns of togetherness

Community activities

oriented to …

… meetings

… context… community cultivation

… access to expertise

… projects… open-ended conversation

… content publishing

… individual participation

… relationships

© 2006 Wenger, White, and Smith

David Wilcox

… meetings

… access to expertise

… context… community cultivation

… projects… open-ended conversation

… content publishing

… individual participation

… relationships

© 2006 Wenger, White, and Smith

Community activities

oriented to …

Course

Learner’sBlog

Learner’sBlog

Learner’sBlog

Learner’sBlog Learner’s

Blog

Learner’sBlog

Learner’sBlog

Learner’sBlog

Learner’sBlog

Learner’sBlog

Learner’sBlog

Learner’sBlog

CentralBlog

ExternalReader

ExternalReader

RSS FEED

Reader

Reader

Reader

Reader

Reader

Reader

Reader

Reader

Reader

Reader

Reader

Reader

ExternalReader

Roster

Syllabus

Schedule

Course

… meetings

… access to expertise

… context… community cultivation

… projects… open-ended conversation

… content publishing

… individual participation

… relationships

© 2006 Wenger, White, and Smith

Community activities

oriented to …

Support Community

Forums

Directories

BlogBlog

BlogBlogBlog

BlogBlog

Blog

Blog

Blog

Blog

Blog

Blog

Blog Blog

Blog

Blog

Blog

BlogBlog

Blog

Blog

Blog

Blog

Social networking tools

SupportCommunity

… meetings

… access to expertise

… context… community cultivation

… projects… open-ended conversation

… content publishing

… individual participation

… relationships

© 2006 Wenger, White, and Smith

Community activities

oriented to …

Edubloggers

Edubloggers

Community my arise between the blogs around shared interest

Edublogger #2

Edublogger #3

Edublogger #1

http://www.go2web20.net/

Let’s do it with others…

• http://socialmedia.wikispaces.com/presentation

• http://socialmedia.wikispaces.com/presentation-introduction

Community Technology Stewardship

http://www.flickr.com/photos/dani3l3/364684710/

“Technology stewards are people with enough experience of the workings of a community to understand its technology needs, and enough experience with technology to take leadership in addressing those needs…

Stewardship typically includes selecting and configuring technology, as well as supporting its use in the practice of the community.”

Wenger, White and Smith, 2007

http://www.flickr.com/photos/philwalter/348238734/

Online Facilitation

Nancy White, Full Circle Associates, cc 2007

Nancy White, Full Circle Associates, cc 2007

Designed for a group….

Nancy White, Full Circle Associates, cc 2007

…experienced as an individual.

• keep things as simple as possible

• repeat key messages

• be explicit – don’t assume you understand or that others understand you

• keep it simple – short messages are good!

face to face, telephone or online induction

From: http://oubs.open.ac.uk/e-moderating/fivestep.htm Gilly Salmon

start from where people are…

Already established patterns

• gently transition from existing tools if necessary

• pair more complicated technologies with IM to coach and support

• know when to pick your battles

start with a simple, valuable “ask”

Buy-In

• one small activity on the site

• get and offer feedback

• acknowledge all initial contributions

• use suggestions

In doing, we learn.

George Herbert

Buddy-up

• bring people on in small groups

• pair more tech-savvy people with new-bees

• launch more intensive projects in groups of 5-10

• people like to know they are not alone…

http://www.flickr.com/photos/nicmcphee/418922552/in/set-72157600218310366/

Build participation

http://www.flickr.com/photos/dcleesfo/164496007/ by Dave Lee

From: 2005 Wing Lam, Alton Chua, Jeremy B. Williams and Cecelia Lee Virtual teams: Surviving or thriving? http://www.ascilite.org.au/conferences/brisbane05/blogs/proceedings/41_Lam.pdf

ODI: 6 Network Functions

• Filters• Amplifyers• Convenors• Facilitators• Investors• Community

builders

http://www.odi.org.uk/Rapid/Projects/PPA0103/Functions.html

Technical Skills

• Know enough

• Be curious

• Experiment

• Have friends

Nancy White, Full Circle Associates, cc 2007

self-Awareness

Nancy White, Full Circle Associates, cc 2007

don’t worry –

there will be bumps in the road…TALK about them

Epilogue

Resources

ContactNancy Whitenancyw at fullcirc dot com

http://www.flickr.com/photos/poagao/527259905/