financial challenges in the retail industry, thinking outside the chocolate box

Financial  Challenges    in  the  Retail  Industry  

 Thinking  outside  the  Chocolate  Box  

Stores  Closing  

The  Challenges  

Out  of  our  control    

•  Crime  related  loss  •  Employee  turnover  •  Tough  Economy    

Crime  Related  Loss  

•  Types  of  crime  related  loss  – Employee    – Customer  – Vendor  

Employee  turnover    

=  

The  Challenges  

In  our  control    

•  Seasonal  Cash  Flow  •  Inventory  •  The  Internet  

Seasonal  Cash  Flow  

Seasonal  Cash  Flow  

•  Early  Invoicing    •  NegoDate  with  Vendors  for  off  season  terms  •  Funding  

Inventory  

In  our  control    

The  Challenges  

In  our  control    

•  Seasonal  Cash  Flow  •  Inventory  •  The  Internet  

The  Internet  

Tough  Economy    

The  Challenges  

In  Our  Control    •  Seasonal  Cash  Flow  •  Inventory  •  The  Internet    

Out  of  Our  Control    •  Crime  related  loss  •  Employee  turnover  •  Tough  Economy    

Ask  Yourself    

1.  Offer  top  level  customer    service?  2.  Provide  quality  products?  3.  Deliver  on  what  is  promised?  4.  Take  good  care  of  your  employees?  5.  Do  you  think  outside  the  Chocolate  Box?        

Are  you  in  control  of  your  business?    Do  you…  

The  SoluDon  

“The  goal  of  a  company  is  to  have  customer  

service  that  is    not  the  best  but  

LEGENDARY.”  Sam  Walton